AMS operations plans - AMS Advanced User Guide

AMS operations plans

AWS Managed Services is available with two operations plans: AMS Accelerate and AMS Advanced. An operations plan offers a specific set of features and has differing levels of service, technical capabilities, requirements, price, and restrictions. Our operations plans give you the flexibility to select the right-sized operational capabilities for each of your AWS workloads. This section outlines the capabilities and differences, as well as the responsibilities, features, and benefits associated with each plan, so that you can understand which operations plan is best for your accounts.

For a detailed feature comparison of the two operations plans, see AWS Managed Services Features.

AMS Accelerate operations plan

AMS Accelerate is the AMS operations plan that helps you operate the day-to-day infrastructure management of your new or existing AWS environment. AMS Accelerate provides operational services, such as monitoring, incident management, and security. AMS Accelerate also offers an optional patch add-on for EC2-based workloads that require regular patching.

With AMS Accelerate, you decide which AWS accounts you want AMS Accelerate to operate, the AWS Regions you want AMS Accelerate to operate in, the add-ons you require, and the service-level agreements (SLAs) you need. For more details, see Using the AMS Accelerate operations plan and Service Description.

AMS Advanced operations plan

AMS Advanced provides full-lifecycle services to provision, run, and support your infrastructure. In addition to the operational services provided by AMS Accelerate, AMS Advanced also includes additional services, such as landing zone management, infrastructure changes and provisioning, access management, and endpoint security.

AMS Advanced deploys a landing zone to which you migrate your AWS workloads and receive AMS operational services. Our managed multi-account landing zones are pre-configured with the infrastructure to facilitate authentication, security, networking, and logging.

AMS Advanced also includes a change and access management system that protects your workloads by preventing unauthorized access or the implementation of risky changes to your AWS infrastructure. Customers need to create a Request for Change (RFC) using our Change Management system to implement most changes in your AMS Advanced accounts. You create RFCs from a library of automated changes that are pre-vetted by our security and operations teams or request manual changes that are reviewed and implemented by our operations team if they are deemed both safe and supported by AMS Advanced.

AMS Advanced also offers different SLAs. For more information, see the AWS Managed Services AMS Advanced service description.