Managing email notifications for AWS Marketplace events

AWS Marketplace sends email notifications of updates to offers, agreements, subscriptions, products, security, billing and payments, and Private Marketplace. Independent software vendors (ISVs), AWS Marketplace Channel Partners, and customers can receive email notifications. For examples and details of email notifications sent for offer and agreement updates, refer to Event types.

AWS Marketplace sends email notifications to the email address associated with the root user of your AWS account. To update the email address associated with your AWS account, refer to Update the primary contact for your AWS account. You can also add custom email aliases for notifications and unsubscribe recipients from email notifications.

Note

If you are missing AWS Marketplace emails, check your spam folder or adjust email settings. Email notifications from AWS Marketplace are sent from [e-mail]. Providers such as Google and Yahoo may filter these. For instructions, refer to Prevent valid emails from going to Spam (Google) or Block and unblock email addresses in Yahoo Mail.

Event types

The following event types are supported by email notifications for all products and pricing types, except for machine learning products.

Offers

The following table shows the events for offers. An offer is a set of terms for a buyer's use of a product. For more information, refer to Preparing a private offer for your AWS Marketplace product.

Email	Event	Recipient	Title	Fields
Offer Published CP Notification CPPO	Publication of AWS Marketplace Channel Partner private offer.	Channel partner	AWS Marketplace Channel Partner private offer published	Customer AWS account ID, ISV name, ISV AWS Account ID, Product name, Product ID, Offer ID, Opportunity ID, Offer published date, Offer expiration date
Offer Published ISV Notification CPPO	Publication of AWS Marketplace Channel Partner private offer.	ISV	AWS Marketplace Channel Partner private offer published	Customer AWS account IDs, Channel partner, Channel partner AWS account ID, Product name, Product ID, Offer name, Offer ID, Opportunity ID, Offer published date, Offer expiration date, Wholesale price
OfferPubISVNotificationSCPO-1.0	Seller publishes an AWS Marketplace Channel Partner private offer.	ISV or AWS Marketplace Channel Partner	Private offer published	Customer AWS Account IDs, Product Name, Product ID, Offer Name, Offer ID, Offer Published Date, Offer Expiration Date, Total Contract Value
Reseller Opportunity Expired	AWS Marketplace Channel Partner selling authorization expires.	AWS Marketplace Channel Partner	Offers: View expired selling authorization	ISV, Product Name, Product ID
Reseller Opportunity Revoked	ISV revokes AWS Marketplace Channel Partner selling authorization.	AWS Marketplace Channel Partner	Offers: View deactivated selling authorization	ISV, Product Name, Product ID
Reseller Opportunity Created	ISV creates a selling authorization or opportunity for the AWS Marketplace Channel Partner.	AWS Marketplace Channel Partner	Offers: Create private offer for new selling authorization	ISV, Product Name, Product ID, Selling authorization duration

Agreements

ISVs and AWS Marketplace Channel Partners receive email notification when a buyer accepts a public offer, private offer, or a AWS Marketplace Channel Partner private offer. An agreement is created when an offer is accepted. Email notifications are also sent for agreement lifecycle events. These include agreement commencements, cancellations, replacements, and failures after buyer acceptance. The following table shows the emails that are sent for agreement events. Email notifications are currently available for select product types. Your specific product type may not have this feature yet.

Email	Event	Recipient	Title	Fields
Offer Accepted – private or public offer	AWS Marketplace customer accepts a public or private offer.	ISV	Customer accepted an AWS Marketplace offer.	Customer company name, Customer AWS account ID, Product name, Product ID, Agreement ID, Agreement start date, Agreement end date, Agreement acceptance date, Purchase amount
Offer Accepted – AWS Marketplace Channel Partner private offer.	AWS Marketplace customer accepts an AWS Marketplace Channel Partner private offer.	ISV	Customer accepted an AWS Marketplace Channel Partner private offer.	Customer company name, Customer AWS account ID, Channel partner name, Channel partner AWS account ID, Product name, Product ID, Offer name, Offer ID, Agreement ID, Agreement start date, Agreement end date, Agreement acceptance date, Wholesale price
Offer Accepted – AWS Marketplace Channel Partner private offer.	AWS Marketplace customer accepts an AWS Marketplace Channel Partner private offer.	AWS Marketplace Channel Partner	Customer accepted an AWS Marketplace Channel Partner private offer.	Customer company name, Customer AWS account ID, ISV name, ISV AWS account ID, Product name, Product ID, Offer name, Offer ID, Agreement ID, Agreement start date, Agreement end date, Agreement acceptance date, Wholesale price, Margin, Purchase amount
Agreement Started – private offer	An AWS Marketplace agreement for the contract or subscription product has started from a private offer with a future start date.	ISV	An AWS Marketplace agreement has started	Customer AWS account ID, Product name, Product ID, Offer name, Offer ID, Agreement ID, Agreement start date, Agreement end date, Purchase amount
Agreement Started – AWS Marketplace Channel Partner private offer	An AWS Marketplace agreement for the contract or subscription product has started from an AWS Marketplace Channel Partner private offer.	ISV	An AWS Marketplace agreement has started.	Customer AWS account ID, Channel partner name, Channel partner AWS account ID, Product name, Product ID, Offer name, Offer ID, Agreement ID, Agreement start date, Agreement end date, Wholesale price
Agreement Started – Private offer	Acceptance of an AWS Marketplace Channel Partner private offer starts the agreement for a contract or subsciption product.	AWS Marketplace Channel Partner	An AWS Marketplace agreement has started.	Customer AWS account ID, ISV name, ISV AWS account ID, Product name, Product ID, Offer name, Offer ID, Agreement ID, Agreement start date, Agreement end date, Margin, Purchase amount
Agreement Canceled – private or public Offer	Cancellation of a private or public offer agreement.	ISV	An AWS Marketplace agreement was cancelled.	Customer AWS account ID, Product name, Product ID, Offer name, Offer ID, Agreement ID, Agreement start date, Agreement end date
Agreement Canceled – AWS Marketplace Channel Partner private offer	Cancellation of an AWS Marketplace Channel Partner private offer agreement.	ISV	An AWS Marketplace agreement was cancelled.	Customer AWS account ID, Channel partner, Channel partner AWS account ID, Product name, Product ID, Offer name, Offer ID, Agreement ID, Agreement start date, Agreement end date
Agreement Canceled – Channel Partner Private offer	Cancellation of an AWS Marketplace Channel Partner private offer agreement.	AWS Marketplace Channel Partner	An AWS Marketplace agreement was cancelled.	Customer AWS account ID, ISV, ISV AWS account ID, Product name, Product ID, Offer name, Offer ID, Agreement ID, Agreement start date, Agreement end date
Compliance Failure – Seller of Record	An AWS Marketplace agreement fails because of a customer payment failure.	ISV or AWS Marketplace Channel Partner that created the offer	Action required: AWS Marketplace Agreement Creation Failure	Subscribing AWS account ID, Product name, Product ID, Offer name, Offer ID, Agreement ID
Payment Failure – Seller of Record	An AWS Marketplace agreement fails because of a customer payment failure.	ISV or AWS Marketplace Channel Partner that created the offer	Payment failure for an AWS Marketplace agreement	Customer AWS account ID, Product name, Product ID, Offer name, Offer ID, Agreement ID
Agreement Replaced – Private offer	An AWS Marketplace agreement is replaced by another agreement.	ISV	An AWS Marketplace agreement has been replaced	Company name, Customer AWS account ID, Product name, Product ID, Offer name, Offer ID, New agreement ID, Agreement start date, Agreement end date, New purchase amount
Agreement Replaced – Channel Partner Private offer	An AWS Marketplace agreement is replaced by another agreement.	ISV	An AWS Marketplace agreement has been replaced	Company name, Customer AWS account ID, Channel partner, Channel partner AWS account ID, Product name, Product ID, Offer name, Offer ID, New agreement ID, Agreement start date, Agreement end date, Wholesale price
Agreement Replaced – Channel Partner Private offer	An AWS Marketplace agreement is replaced by another agreement.	AWS Marketplace Channel Partner	An AWS Marketplace agreement has been replaced	Company name, Customer AWS account ID, ISV name, ISV AWS account ID, Product name, Product ID, Offer name, Offer ID, New agreement ID, Agreement start date, Agreement end date, Wholesale price, Margin, New purchase amount

Disbursements

ISVs and Channel Partners will get an email notification if their disbursement is paused due to invalid bank account details.

Email	Event	Recipient	Title	Fields
Disbursement Paused – Invalid Bank Account Information	AWS Marketplace pauses disbursements to seller due to invalid bank account details.	ISV and AWS Marketplace Channel Partner	Disbursement Paused	Resource ARN

The Resource ARN field shows the invalid bank account Amazon Resource Number (ARN). You can fix this issue by adding the bank account in the AWS Marketplace Management Portal (AMMP).

Adding bank account details

Add bank account details in the AWS Marketplace Management Portal (AMMP) to fix invalid bank account ARN errors in disbursements.

To add bank account details

1. Sign in to the AWS Marketplace Management Portal with your AWS Marketplace seller account.

2. On the menu bar, choose Settings.

3. Choose the Payments information tab.

4. In the Bank accounts section, choose Add bank account.

5. Add bank account details and review them for accuracy. For more information, refer to Step 3: Provide bank account information.

6. To receive payments from buyers, under Disbursement methods, choose Add disbursement method.

7. If prompted to verify Know Your Customer (KYC) and bank account, follow the verification steps.

8. Save your changes.

Field descriptions

The following table shows descriptions of the fields referred to in the Offers and Agreements tables.

Field	Description
Customer company name	Name of the subscriber's company.
Customer AWS account ID	ID of the AWS account subscribed to the product.
ISV name	Seller business name.
ISV AWS account ID	ID of the seller's AWS account.
Product name	Title of the product.
Product ID	Friendly, unique identifier for the software product.
Offer name	Title of the offer.
Offer ID	Identifier of the offer that the buyer signed.
Offer visibility	Whether the offer is a public, private, or an enterprise contract offer.
Agreement ID	A unique agreement data feed reference for the agreement signed between a proposer and an accepter to start using a product.
Agreement start date	The date that the customer's product subscription starts, in the format MM-DD-YYYY. This date can be different than acceptance date for future dated agreements.
Agreement acceptance date	The date when the customer subscribed to the product, in the format MM-DD-YYYY.
Agreement end date	The date when the contract expires, formatted in the format MM-DD-YYYY. For metered or pay-as-you-go subscriptions, this date is set to JAN-1-9999.
Agreement end date	The date when the contract expires, formatted in the format MM-DD-YYYY. For metered or pay-as-you-go subscriptions, this date is set to JAN-1-9999.
Purchase amount	The estimated cost of the agreement, otherwise known as total contract value. This applies to SaaS, professional services, and server product types and contract or annual pricing types.
Channel partner company name	Name of the account that purchased a product or service at wholesale cost from an ISV to resell to a customer.
Channel partner AWS account ID	ID of the AWS account of the AWS Marketplace Channel Partner that purchased a product or service from an ISV to resell to a customer.
Wholesale price	The wholesale cost from an ISV to resell a product to the AWS Marketplace Channel Partner.
Currency code	The offer pricing currency associated with the estimated cost of the agreement.
New agreement ID	Agreement ID of a renewed or upgraded agreement.
Offer published date	Date when the seller published the offer.
Offer expiration date	Date when the offer expires.
Opportunity ID	Unique identifier for a registered opportunity.
Selling authorization duration	The length of time resellers are authorized to create offers using discounts, as specified in the selling authorization.

Manage notifications

The following topics explain how to manage email notifications for events.

Adding or updating email addresses

You can add up to 10 email addresses for custom email notifications using the AWS Marketplace Management Portal.

To add or update email addresses

1. Sign in to the AWS Marketplace Management Portal.

2. From Settings, choose the Notifications tab.

3. Under Email for custom notifications, choose Add email address.

4. For Recipient details, enter a custom email address in the Email address field.

5. (Optional) Choose Add new recipients to add another email address (up to 10 total).

6. Choose Submit.

Unsubscribing recipients from notifications

You can remove an email address so the recipient is unsubscribed from custom email notifications.

To unsubscribe recipients from event notifications

1. Sign in to the AWS Marketplace Management Portal.

2. From Settings choose the Notifications tab.

3. Under Email for custom notifications, choose Update email address.

4. For Recipient details, choose Remove to remove the email address.

5. Choose Submit.

   Note

   You can also unsubscribe using the link in the email.