Email notifications for AWS Marketplace events - AWS Marketplace

Email notifications for AWS Marketplace events

AWS Marketplace uses the root user account to send automated email messages. The automated email messages are sent to the email address associated with your AWS account. These email messages provide you with visibility into events on AWS Marketplace and are sent automatically.

Note

You can add custom email aliases for notifications. For more information, see Adding or updating email addresses.

AWS Marketplace sends email notifications that verify the transaction for offers and agreements made in AWS Marketplace. The notifications are sent in real time based on the successful fulfilment of a buyer's subscription.

As a seller, you receive an email notification when a buyer accepts an offer. Notifications are sent to buyers and independent software vendors (ISVs) for public subscriptions. They're sent to buyers, ISVs, and channel partners for channel partner private offer subscriptions.

When sent to an ISV or a channel partner, email notifications contain the following details:

  • Purchase date, time, and time zone

  • Customer AWS account ID

  • Product name

  • Product identification

  • Offer name

  • Offer identification

  • Agreement identification

  • Service start date

  • Service end date

  • Purchase amount (for contract and channel partner)

Note

Certain email providers (for example, Google or Yahoo) may filter out your AWS Marketplace notification emails. If you haven't received notifications from AWS Marketplace, or if you see them in your spam folder, adjust your email settings. For example, see Google Group instructions or Yahoo instructions.

The following topics describe the event types that are supported by email notifications and how to manage notifications.

Event types

The following event types are supported by email notifications for all products and pricing types:

  • Buyer has requested a professional service product

  • Recurring scan vulnerability or recurring scan reminder

  • Reseller opportunity has been created, updated, or expired

  • New or updated private offer has been published

  • New or updated channel partner private offer has been published

  • Email notifications to buyer and seller for offer acceptance

Manage notifications

The following topics explain how to manage email notifications for events.

Adding or updating email addresses

You can add up to 10 email addresses for custom email notifications using the AWS Marketplace Management Portal.

To add or update email addresses
  1. Sign in to the AWS Marketplace Management Portal.

  2. From Settings, choose the Notifications tab.

  3. Under Email for custom notifications, choose Add email address.

  4. For Recipient details, enter a custom email address in the Email address field.

  5. (Optional) Choose Add new recipients to add another email address (up to 10 total).

  6. Choose Submit.

Unsubscribing recipients from notifications

You can remove an email address so the recipient is unsubscribed from custom email notifications.

To unsubscribe recipients from event notifications
  1. Sign in to the AWS Marketplace Management Portal.

  2. From Settings choose the Notifications tab.

  3. Under Email for custom notifications, choose Update email address.

  4. For Recipient details, choose Remove to remove the email address.

  5. Choose Submit.

    The recipient will no longer receive email notifications for custom events.

    Note

    You can also unsubscribe using the link in the email.