Maintaining and cleaning Amazon One devices - Amazon One
To clean the Amazon One device

Maintaining and cleaning Amazon One devices

Maintaining your Amazon One device provides the optimal device operating environment and device experience.

Before cleaning the Amazon One device, ensure the following:

  • While you don't have to enable or disable Amazon One, ensure that the devices are connected to power, have network connectivity, and any peripheral and companion devices (if applicable) are connected.

  • Escalate issues to your administrator if network connectivity is unavailable (an error screen will be visible on the Amazon One device if this occurs), an error screen will be visible on the Amazon One device or a device connection issue would be visible on the console.

  • Physically secure devices so that unauthorized individuals cannot tamper with them.

  • Visually inspect Amazon One devices daily, checking for any unauthorized connections to Amazon One device.

  • Inspect all sides of the device looking for any signs of tampering, including visible screws of the device and the casing to ensure there are no gaps/openings exposing the internal components/ circuitry of either the Amazon One device.

  • In case of any errors or failures, follow instructions on the Amazon One device screen or refer to troubleshooting guide to remediate issues.

To clean the Amazon One device

Cleaning your Amazon One device regularly removes any smudges or marks such as fingerprints and handprints.

Note

Do not use any other cleaning products outside of those listed in this guide. The recommended cleaning schedule is once or twice per week, or whenever dirt, dust, or smudges are visible on device, but never more than once per day.

  1. Wipe the Amazon One device with Isopropyl Alcohol (IPA) Wipes. Only clean the touch surface of the device. Don't touch the optical window, or use any other cleaning product unless instructed to do so by Amazon One.

  2. Wipe away any streaks with a dry microfiber cloth.

  3. Lightly Dust (don't wipe) any visible dirt or debris from the optical window. Limit the cleaning of the optical window to no more than once per day and/or when the window is visually dirty (e.g., finger/hand prints/smudges). This part of the device is not intended to be touched, but there could be inadvertent touching from new customers.

  4. Use a KIC Smart card cleaner to clean the inside of a card reader, if applicable.

  5. Clean the device once or twice per week, or whenever dirt, dust, or smudges are visible on device.