AWS Tools for Windows PowerShell
Command Reference

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Synopsis

Calls the Amazon Connect Service CreateContact API operation.

Syntax

New-CONNContact
-InstanceId <String>
-Attribute <Hashtable>
-Channel <Channel>
-Description <String>
-ExpiryDurationInMinute <Int32>
-InitiateAs <InitiateAs>
-InitiationMethod <ContactInitiationMethod>
-Name <String>
-PreviousContactId <String>
-Reference <Hashtable>
-RelatedContactId <String>
-SegmentAttribute <Hashtable>
-UserInfo_UserId <String>
-ClientToken <String>
-Select <String>
-Force <SwitchParameter>
-ClientConfig <AmazonConnectConfig>

Description

Only the VOICE, EMAIL, and TASK channels are supported.
  • For VOICE: The supported initiation method is TRANSFER. The contacts created with this initiation method have a subtype connect:ExternalAudio.
  • For EMAIL: The supported initiation methods are OUTBOUND, AGENT_REPLY, and FLOW.
  • For TASK: The supported initiation method is API. Contacts created with this API have a sub-type of connect:ExternalTask.
Creates a new VOICE, EMAIL, or TASK contact. After a contact is created, you can move it to the desired state by using the InitiateAs parameter. While you can use API to create task contacts that are in the COMPLETED state, you must contact Amazon Web Services Support before using it for bulk import use cases. Bulk import causes your requests to be throttled or fail if your CreateContact limits aren't high enough.

Parameters

-Attribute <Hashtable>
A custom key-value pair using an attribute map. The attributes are standard Amazon Connect attributes, and can be accessed in flows just like any other contact attributes.There can be up to 32,768 UTF-8 bytes across all key-value pairs per contact. Attribute keys can include only alphanumeric, dash, and underscore characters. Starting with version 4 of the SDK this property will default to null. If no data for this property is returned from the service the property will also be null. This was changed to improve performance and allow the SDK and caller to distinguish between a property not set or a property being empty to clear out a value. To retain the previous SDK behavior set the AWSConfigs.InitializeCollections static property to true.
Required?False
Position?Named
Accept pipeline input?True (ByPropertyName)
AliasesAttributes
-Channel <Channel>
The channel for the contact.The CHAT channel is not supported. The following information is incorrect. We're working to correct it.
Required?True
Position?Named
Accept pipeline input?True (ByPropertyName)
-ClientConfig <AmazonConnectConfig>
Amazon.PowerShell.Cmdlets.CONN.AmazonConnectClientCmdlet.ClientConfig
Required?False
Position?Named
Accept pipeline input?True (ByPropertyName)
-ClientToken <String>
A unique, case-sensitive identifier that you provide to ensure the idempotency of the request. If not provided, the Amazon Web Services SDK populates this field. For more information about idempotency, see Making retries safe with idempotent APIs.
Required?False
Position?Named
Accept pipeline input?True (ByPropertyName)
-Description <String>
A description of the contact.
Required?False
Position?Named
Accept pipeline input?True (ByPropertyName)
-ExpiryDurationInMinute <Int32>
Number of minutes the contact will be active for before expiring
Required?False
Position?Named
Accept pipeline input?True (ByPropertyName)
AliasesExpiryDurationInMinutes
-Force <SwitchParameter>
This parameter overrides confirmation prompts to force the cmdlet to continue its operation. This parameter should always be used with caution.
Required?False
Position?Named
Accept pipeline input?True (ByPropertyName)
-InitiateAs <InitiateAs>
Initial state of the contact when it's created. Only TASK channel contacts can be initiated with COMPLETED state.
Required?False
Position?Named
Accept pipeline input?True (ByPropertyName)
-InitiationMethod <ContactInitiationMethod>
Indicates how the contact was initiated. CreateContact only supports the following initiation methods. Valid values by channel are:
  • For VOICE: TRANSFER and the subtype connect:ExternalAudio
  • For EMAIL: OUTBOUND | AGENT_REPLY | FLOW
  • For TASK: API
The other channels listed below are incorrect. We're working to correct this information.
Required?True
Position?Named
Accept pipeline input?True (ByPropertyName)
-InstanceId <String>
The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
Required?True
Position?1
Accept pipeline input?True (ByValue, ByPropertyName)
-Name <String>
The name of a the contact.
Required?False
Position?Named
Accept pipeline input?True (ByPropertyName)
-PreviousContactId <String>
The ID of the previous contact when creating a transfer contact. This value can be provided only for external audio contacts. For more information, see Integrate Amazon Connect Contact Lens with external voice systems in the Amazon Connect Administrator Guide.
Required?False
Position?Named
Accept pipeline input?True (ByPropertyName)
-Reference <Hashtable>
A formatted URL that is shown to an agent in the Contact Control Panel (CCP). Tasks can have the following reference types at the time of creation: URL | NUMBER | STRING | DATE | EMAIL | ATTACHMENT. Starting with version 4 of the SDK this property will default to null. If no data for this property is returned from the service the property will also be null. This was changed to improve performance and allow the SDK and caller to distinguish between a property not set or a property being empty to clear out a value. To retain the previous SDK behavior set the AWSConfigs.InitializeCollections static property to true.
Required?False
Position?Named
Accept pipeline input?True (ByPropertyName)
AliasesReferences
-RelatedContactId <String>
The identifier of the contact in this instance of Amazon Connect.
Required?False
Position?Named
Accept pipeline input?True (ByPropertyName)
-SegmentAttribute <Hashtable>
A set of system defined key-value pairs stored on individual contact segments (unique contact ID) using an attribute map. The attributes are standard Amazon Connect attributes. They can be accessed in flows.Attribute keys can include only alphanumeric, -, and _.This field can be used to set Segment Contact Expiry as a duration in minutes.To set contact expiry, a ValueMap must be specified containing the integer number of minutes the contact will be active for before expiring, with SegmentAttributes like { "connect:ContactExpiry": {"ValueMap" : { "ExpiryDuration": { "ValueInteger": 135}}}}. Starting with version 4 of the SDK this property will default to null. If no data for this property is returned from the service the property will also be null. This was changed to improve performance and allow the SDK and caller to distinguish between a property not set or a property being empty to clear out a value. To retain the previous SDK behavior set the AWSConfigs.InitializeCollections static property to true.
Required?False
Position?Named
Accept pipeline input?True (ByPropertyName)
AliasesSegmentAttributes
-Select <String>
Use the -Select parameter to control the cmdlet output. The default value is '*'. Specifying -Select '*' will result in the cmdlet returning the whole service response (Amazon.Connect.Model.CreateContactResponse). Specifying the name of a property of type Amazon.Connect.Model.CreateContactResponse will result in that property being returned. Specifying -Select '^ParameterName' will result in the cmdlet returning the selected cmdlet parameter value.
Required?False
Position?Named
Accept pipeline input?True (ByPropertyName)
-UserInfo_UserId <String>
The user identifier for the contact.
Required?False
Position?Named
Accept pipeline input?True (ByPropertyName)

Common Credential and Region Parameters

-AccessKey <String>
The AWS access key for the user account. This can be a temporary access key if the corresponding session token is supplied to the -SessionToken parameter.
Required?False
Position?Named
Accept pipeline input?True (ByPropertyName)
AliasesAK
-Credential <AWSCredentials>
An AWSCredentials object instance containing access and secret key information, and optionally a token for session-based credentials.
Required?False
Position?Named
Accept pipeline input?True (ByValue, ByPropertyName)
-EndpointUrl <String>
The endpoint to make the call against.Note: This parameter is primarily for internal AWS use and is not required/should not be specified for normal usage. The cmdlets normally determine which endpoint to call based on the region specified to the -Region parameter or set as default in the shell (via Set-DefaultAWSRegion). Only specify this parameter if you must direct the call to a specific custom endpoint.
Required?False
Position?Named
Accept pipeline input?True (ByPropertyName)
-NetworkCredential <PSCredential>
Used with SAML-based authentication when ProfileName references a SAML role profile. Contains the network credentials to be supplied during authentication with the configured identity provider's endpoint. This parameter is not required if the user's default network identity can or should be used during authentication.
Required?False
Position?Named
Accept pipeline input?True (ByValue, ByPropertyName)
-ProfileLocation <String>
Used to specify the name and location of the ini-format credential file (shared with the AWS CLI and other AWS SDKs)If this optional parameter is omitted this cmdlet will search the encrypted credential file used by the AWS SDK for .NET and AWS Toolkit for Visual Studio first. If the profile is not found then the cmdlet will search in the ini-format credential file at the default location: (user's home directory)\.aws\credentials.If this parameter is specified then this cmdlet will only search the ini-format credential file at the location given.As the current folder can vary in a shell or during script execution it is advised that you use specify a fully qualified path instead of a relative path.
Required?False
Position?Named
Accept pipeline input?True (ByPropertyName)
AliasesAWSProfilesLocation, ProfilesLocation
-ProfileName <String>
The user-defined name of an AWS credentials or SAML-based role profile containing credential information. The profile is expected to be found in the secure credential file shared with the AWS SDK for .NET and AWS Toolkit for Visual Studio. You can also specify the name of a profile stored in the .ini-format credential file used with the AWS CLI and other AWS SDKs.
Required?False
Position?Named
Accept pipeline input?True (ByPropertyName)
AliasesStoredCredentials, AWSProfileName
-Region <Object>
The system name of an AWS region or an AWSRegion instance. This governs the endpoint that will be used when calling service operations. Note that the AWS resources referenced in a call are usually region-specific.
Required?False
Position?Named
Accept pipeline input?True (ByPropertyName)
AliasesRegionToCall
-SecretKey <String>
The AWS secret key for the user account. This can be a temporary secret key if the corresponding session token is supplied to the -SessionToken parameter.
Required?False
Position?Named
Accept pipeline input?True (ByPropertyName)
AliasesSK, SecretAccessKey
-SessionToken <String>
The session token if the access and secret keys are temporary session-based credentials.
Required?False
Position?Named
Accept pipeline input?True (ByPropertyName)
AliasesST

Outputs

Amazon.Connect.Model.CreateContactResponse
This cmdlet returns an Amazon.Connect.Model.CreateContactResponse object containing multiple properties.
Administrator Guide
User Guide
Service API Reference
AWS Tools for PowerShell User Guide

Supported Version

AWS Tools for PowerShell: 2.x.y.z