View a markdown version of this page

Box knowledge base integration - Amazon Quick
Before you beginSetting up the knowledge base integrationManaging knowledge basesTroubleshoot the Box knowledge base integration

Box knowledge base integration

Use the Box knowledge base integration to index Box content so that Amazon Quick agents can search and answer questions about it. You can sync all of the Box content that you have access to, or choose specific Box folders and files. You can also configure advanced indexing settings when needed.

Access control limitation

This user-managed setup does not support document-level access controls (ACLs). ACLs are mechanisms that control which users can access specific documents.

Before you begin

Make sure you have the following before you set up the integration.

  • A Box account with access to the files and folders that you want to include in the knowledge base.

  • For Quick subscription requirements, see Set up integrations in the console.

Setting up the knowledge base integration

The setup wizard has two steps: create the knowledge base, and configure optional additional settings.

Creating the knowledge base

  1. Sign in to the Amazon Quick console, and then choose Knowledge.

  2. Under Knowledge bases, find Box, and then choose the Add (+) icon.

  3. In the Create Box knowledge base dialog, under Connected account, choose Sign in to Box. Complete the Box sign-in flow and grant the requested permissions.

    Note

    The Box knowledge base integration uses Default OAuth app authentication. You authenticate directly with your Box account, and no additional credentials are needed.

  4. Under Create knowledge base, enter a Name for your knowledge base.

  5. (Optional) Enter a Description with notes about how the knowledge base will be used.

  6. Under Content, choose which Box content to include:

    • Add all content – Includes all of the Box content that you have access to.

    • Add specific content – Includes only the Box folders and files that you specify. In the Box file or folder URLs field, enter a Box file or folder URL (for example, https://app.box.com/file/987654321) and choose Add. Repeat for each URL that you want to include.

  7. Choose Next: Additional settings to configure indexing options, or choose Create to create the knowledge base with default settings.

Configuring additional settings

In the Additional settings (optional) step, you can configure indexing options under Multi-media content, file size, and file patterns.

Under Advanced indexing, configure the following options as needed:

  • Visual content in documents – Extracts and indexes visual content such as images and charts embedded in documents. This option is enabled by default.

  • Audio files – Transcribes and indexes audio files.

  • Video files – Transcribes and indexes video files.

  • Maximum single file size – The maximum file size for individual files, in MB (default: 500 MB).

Choose Create to create the knowledge base. After you choose Create, the data sync starts automatically.

Managing knowledge bases

Editing existing knowledge bases

  1. Sign in to the Amazon Quick console, and then choose Knowledge bases.

  2. Select your Box knowledge base from the list.

  3. Choose the More options icon (⋮) under Actions, then choose Edit knowledge base.

  4. Update your configuration settings as needed and choose Save.

Troubleshoot the Box knowledge base integration

To edit, share, or delete your integration, see Managing existing integrations.

For general knowledge base troubleshooting, including sync issues and missing documents, see Troubleshooting knowledge bases.