connect/aws.sdk.kotlin.services.connect.model/CreateRoutingProfileRequest/Builder

Builder

Properties

var agentAvailabilityTimer: AgentAvailabilityTimer?

Whether agents with this routing profile will have their routing order calculated based on longest idle time or time since their last inbound contact.

defaultOutboundQueueId

var defaultOutboundQueueId: String?

The default outbound queue for the routing profile.

description

var description: String?

Description of the routing profile. Must not be more than 250 characters.

instanceId

var instanceId: String?

The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

manualAssignmentQueueConfigs

var manualAssignmentQueueConfigs: List<RoutingProfileManualAssignmentQueueConfig>?

The manual assignment queues associated with the routing profile. If no queue is added, agents and supervisors can't pick or assign any contacts from this routing profile. The limit of 10 array members applies to the maximum number of RoutingProfileManualAssignmentQueueConfig objects that can be passed during a CreateRoutingProfile API request. It is different from the quota of 50 queues per routing profile per instance that is listed in Amazon Connect service quotas.

mediaConcurrencies

var mediaConcurrencies: List<MediaConcurrency>?

The channels that agents can handle in the Contact Control Panel (CCP) for this routing profile.

name

var name: String?

The name of the routing profile. Must not be more than 127 characters.

queueConfigs

var queueConfigs: List<RoutingProfileQueueConfig>?

The inbound queues associated with the routing profile. If no queue is added, the agent can make only outbound calls.