getMetricDataV2

Gets metric data from the specified Amazon Connect instance.

GetMetricDataV2 offers more features than GetMetricData, the previous version of this API. It has new metrics, offers filtering at a metric level, and offers the ability to filter and group data by channels, queues, routing profiles, agents, and agent hierarchy levels. It can retrieve historical data for the last 3 months, at varying intervals. It does not support agent queues.

For a description of the historical metrics that are supported by GetMetricDataV2 and GetMetricData, see Metrics definitions in the Amazon Connect Administrator Guide.

When you make a successful API request, you can expect the following metric values in the response:

• Metric value is null: The calculation cannot be performed due to divide by zero or insufficient data

• Metric value is a number (including 0) of defined type: The number provided is the calculation result

• MetricResult list is empty: The request cannot find any data in the system The following guidelines can help you work with the API:

• Each dimension in the metric response must contain a value

• Each item in MetricResult must include all requested metrics

• If the response is slow due to large result sets, try these approaches:

• Narrow the time range of your request

• Add filters to reduce the amount of data returned