Package-level declarations
Types
Inherited functions
Activates an evaluation form in the specified Amazon Connect instance. After the evaluation form is activated, it is available to start new evaluations based on the form.
Associates the specified dataset for a Amazon Connect instance with the target account. You can associate only one dataset in a single call.
This API is in preview release for Amazon Connect and is subject to change.
This API is in preview release for Amazon Connect and is subject to change.
Associates a queued contact with an agent.
Associates an existing vocabulary as the default. Contact Lens for Amazon Connect uses the vocabulary in post-call and real-time analysis sessions for the given language.
Associates an email address alias with an existing email address in an Amazon Connect instance. This creates a forwarding relationship where emails sent to the alias email address are automatically forwarded to the primary email address.
Associates a connect resource to a flow.
This API is in preview release for Amazon Connect and is subject to change.
This API is in preview release for Amazon Connect and is subject to change.
This API is in preview release for Amazon Connect and is subject to change.
Associates a flow with a phone number claimed to your Amazon Connect instance.
Associates a set of quick connects with a queue.
Associates a set of queues with a routing profile.
This API is in preview release for Amazon Connect and is subject to change.
Associate security profiles with an Entity in an Amazon Connect instance.
Associates an agent with a traffic distribution group. This API can be called only in the Region where the traffic distribution group is created.
Associates a set of proficiencies with a user.
Associates a workspace with one or more users or routing profiles, allowing them to access the workspace's configured views and pages.
Associates a list of analytics datasets for a given Amazon Connect instance to a target account. You can associate multiple datasets in a single call.
Creates values for attributes in a data table. The value may be a default or it may be associated with a primary value. The value must pass all customer defined validation as well as the default validation for the value type. The operation must conform to Batch Operation API Standards. Although the standard specifies that successful and failed entities are listed separately in the response, authorization fails if any primary values or attributes are unauthorized. The combination of primary values and the attribute name serve as the identifier for the individual item request.
Deletes multiple values from a data table. API users may delete values at any time. When deletion is requested from the admin website, a warning is shown alerting the user of the most recent time the attribute and its values were accessed. System managed values are not deletable by customers.
Retrieves multiple values from a data table without evaluating expressions. Returns the raw stored values along with metadata such as lock versions and modification timestamps. "Describe" is a deprecated term but is allowed to maintain consistency with existing operations.
Removes a list of analytics datasets associated with a given Amazon Connect instance. You can disassociate multiple datasets in a single call.
Allows you to retrieve metadata about multiple attached files on an associated resource. Each attached file provided in the input list must be associated with the input AssociatedResourceArn.
Retrieve the flow associations for the given resources.
Only the Amazon Connect outbound campaigns service principal is allowed to assume a role in your account and call this API.
Updates multiple data table values using all properties from BatchCreateDataTableValue. System managed values are not modifiable by customers. The operation requires proper lock versions to prevent concurrent modification conflicts.
Claims an available phone number to your Amazon Connect instance or traffic distribution group. You can call this API only in the same Amazon Web Services Region where the Amazon Connect instance or traffic distribution group was created.
Allows you to confirm that the attached file has been uploaded using the pre-signed URL provided in the StartAttachedFileUpload API.
Creates an agent status for the specified Amazon Connect instance.
Only the VOICE, EMAIL, and TASK channels are supported.
Creates a flow for the specified Amazon Connect instance.
Creates a flow module for the specified Amazon Connect instance.
Creates a named alias that points to a specific version of a contact flow module.
Creates an immutable snapshot of a contact flow module, preserving its content and settings at a specific point in time for version control and rollback capabilities.
Publishes a new version of the flow provided. Versions are immutable and monotonically increasing. If the FlowContentSha256 provided is different from the FlowContentSha256 of the $LATEST published flow content, then an error is returned. This API only supports creating versions for flows of type Campaign.
Creates a new data table with the specified properties. Supports the creation of all table properties except for attributes and values. A table with no attributes and values is a valid state for a table. The number of tables per instance is limited to 100 per instance. Customers can request an increase by using AWS Service Quotas.
Adds an attribute to an existing data table. Creating a new primary attribute uses the empty value for the specified value type for all existing records. This should not affect uniqueness of published data tables since the existing primary values will already be unique. Creating attributes does not create any values. System managed tables may not allow customers to create new attributes.
Create new email address in the specified Amazon Connect instance. For more information about email addresses, see Create email addresses in the Amazon Connect Administrator Guide.
Creates an evaluation form in the specified Amazon Connect instance. The form can be used to define questions related to agent performance, and create sections to organize such questions. Question and section identifiers cannot be duplicated within the same evaluation form.
Creates hours of operation.
Creates an hours of operation override in an Amazon Connect hours of operation resource.
This API is in preview release for Amazon Connect and is subject to change.
Creates an Amazon Web Services resource association with an Amazon Connect instance.
Adds a new participant into an on-going chat contact or webRTC call. For more information, see Customize chat flow experiences by integrating custom participants or Enable multi-user web, in-app, and video calling.
Enables rehydration of chats for the lifespan of a contact. For more information about chat rehydration, see Enable persistent chat in the Amazon Connect Administrator Guide.
Creates a new predefined attribute for the specified Amazon Connect instance. A predefined attribute is made up of a name and a value.
Creates a prompt. For more information about prompts, such as supported file types and maximum length, see Create prompts in the Amazon Connect Administrator Guide.
Creates registration for a device token and a chat contact to receive real-time push notifications. For more information about push notifications, see Set up push notifications in Amazon Connect for mobile chat in the Amazon Connect Administrator Guide.
Creates a new queue for the specified Amazon Connect instance.
Creates a quick connect for the specified Amazon Connect instance.
Creates a new routing profile.
Creates a rule for the specified Amazon Connect instance.
Creates a security profile.
Creates a new task template in the specified Amazon Connect instance.
Creates a traffic distribution group given an Amazon Connect instance that has been replicated.
Creates a use case for an integration association.
Creates a user account for the specified Amazon Connect instance.
Creates a new user hierarchy group.
Creates a new view with the possible status of SAVED or PUBLISHED.
Publishes a new version of the view identifier.
Creates a custom vocabulary associated with your Amazon Connect instance. You can set a custom vocabulary to be your default vocabulary for a given language. Contact Lens for Amazon Connect uses the default vocabulary in post-call and real-time contact analysis sessions for that language.
Creates a workspace that defines the user experience by mapping views to pages. Workspaces can be assigned to users or routing profiles.
Associates a view with a page in a workspace, defining what users see when they navigate to that page.
Deactivates an evaluation form in the specified Amazon Connect instance. After a form is deactivated, it is no longer available for users to start new evaluations based on the form.
Deletes an attached file along with the underlying S3 Object.
Deletes a contact evaluation in the specified Amazon Connect instance.
Deletes a flow for the specified Amazon Connect instance.
Deletes the specified flow module.
Removes an alias reference, breaking the named connection to the underlying module version without affecting the version itself.
Removes a specific version of a contact flow module.
Deletes the particular version specified in flow version identifier.
Deletes a data table and all associated attributes, versions, audits, and values. Does not update any references to the data table, even from other data tables. This includes dynamic values and conditional validations. System managed data tables are not deletable by customers. API users may delete the table at any time. When deletion is requested from the admin website, a warning is shown alerting the user of the most recent time the table and its values were accessed.
Deletes an attribute and all its values from a data table.
Deletes email address from the specified Amazon Connect instance.
Deletes an evaluation form in the specified Amazon Connect instance.
Deletes an hours of operation.
Deletes an hours of operation override in an Amazon Connect hours of operation resource.
This API is in preview release for Amazon Connect and is subject to change.
Deletes an Amazon Web Services resource association from an Amazon Connect instance. The association must not have any use cases associated with it.
Deletes a predefined attribute from the specified Amazon Connect instance.
Deletes a prompt.
Deletes registration for a device token and a chat contact.
Deletes a queue.
Deletes a quick connect.
Deletes a routing profile.
Deletes a rule for the specified Amazon Connect instance.
Deletes a security profile.
Deletes the task template.
Deletes a traffic distribution group. This API can be called only in the Region where the traffic distribution group is created.
Deletes a use case from an integration association.
Deletes a user account from the specified Amazon Connect instance.
Deletes an existing user hierarchy group. It must not be associated with any agents or have any active child groups.
Deletes the view entirely. It deletes the view and all associated qualifiers (versions and aliases).
Deletes the particular version specified in ViewVersion identifier.
Deletes the vocabulary that has the given identifier.
Deletes a workspace and removes all associated view and resource assignments.
Deletes a media asset (such as a logo) from a workspace.
Removes the association between a view and a page in a workspace. The page will display the default view after deletion.
Describes an agent status.
This API is in preview release for Amazon Connect and is subject to change. To request access to this API, contact Amazon Web Services Support.
This API is in preview release for Amazon Connect and is subject to change.
Describes a contact evaluation in the specified Amazon Connect instance.
Describes the specified flow.
Describes the specified flow module.
Retrieves detailed information about a specific alias, including which version it currently points to and its metadata.
Returns all properties for a data table except for attributes and values. All properties from CreateDataTable are returned as well as properties for region replication, versioning, and system tables. "Describe" is a deprecated term but is allowed to maintain consistency with existing operations.
Returns detailed information for a specific data table attribute including its configuration, validation rules, and metadata. "Describe" is a deprecated term but is allowed to maintain consistency with existing operations.
Describe email address form the specified Amazon Connect instance.
Describes an evaluation form in the specified Amazon Connect instance. If the version property is not provided, the latest version of the evaluation form is described.
Describes the hours of operation.
Describes the hours of operation override.
This API is in preview release for Amazon Connect and is subject to change.
This API is in preview release for Amazon Connect and is subject to change.
This API is in preview release for Amazon Connect and is subject to change.
Gets details and status of a phone number that’s claimed to your Amazon Connect instance or traffic distribution group.
Describes a predefined attribute for the specified Amazon Connect instance. A predefined attribute is made up of a name and a value. You can use predefined attributes for:
Describes the prompt.
Describes the specified queue.
Describes the quick connect.
Describes the specified routing profile.
Describes a rule for the specified Amazon Connect instance.
Gets basic information about the security profile.
Gets details and status of a traffic distribution group.
Describes the specified user. You can find the instance ID in the Amazon Connect console (it’s the final part of the ARN). The console does not display the user IDs. Instead, list the users and note the IDs provided in the output.
Describes the specified hierarchy group.
Describes the hierarchy structure of the specified Amazon Connect instance.
Retrieves the view for the specified Amazon Connect instance and view identifier.
Describes the specified vocabulary.
Retrieves details about a workspace, including its configuration and metadata.
Removes the dataset ID associated with a given Amazon Connect instance.
This API is in preview release for Amazon Connect and is subject to change.
This API is in preview release for Amazon Connect and is subject to change.
Removes the alias association between two email addresses in an Amazon Connect instance. After disassociation, emails sent to the former alias email address are no longer forwarded to the primary email address. Both email addresses continue to exist independently and can receive emails directly.
Disassociates a connect resource from a flow.
This API is in preview release for Amazon Connect and is subject to change.
This API is in preview release for Amazon Connect and is subject to change.
This API is in preview release for Amazon Connect and is subject to change.
Removes the flow association from a phone number claimed to your Amazon Connect instance.
Disassociates a set of quick connects from a queue.
Disassociates a set of queues from a routing profile.
This API is in preview release for Amazon Connect and is subject to change.
Disassociates a security profile attached to a Q in Connect AI Agent Entity in an Amazon Connect instance.
Disassociates an agent from a traffic distribution group. This API can be called only in the Region where the traffic distribution group is created.
Disassociates a set of proficiencies from a user.
Removes the association between a workspace and one or more users or routing profiles.
Dismisses contacts from an agent’s CCP and returns the agent to an available state, which allows the agent to receive a new routed contact. Contacts can only be dismissed if they are in a MISSED, ERROR, ENDED, or REJECTED state in the Agent Event Stream.
Evaluates values at the time of the request and returns them. It considers the request's timezone or the table's timezone, in that order, when accessing time based tables. When a value is accessed, the accessor's identity and the time of access are saved alongside the value to help identify values that are actively in use. The term "Batch" is not included in the operation name since it does not meet all the criteria for a batch operation as specified in Batch Operations: AWS API Standards.
Provides a pre-signed URL for download of an approved attached file. This API also returns metadata about the attached file. It will only return a downloadURL if the status of the attached file is APPROVED.
Retrieves the contact attributes for the specified contact.
Retrieves the position of the contact in the queue.
Gets the real-time metric data from the specified Amazon Connect instance.
Gets the real-time active user data from the specified Amazon Connect instance.
Get the hours of operations with the effective override applied.
Supports SAML sign-in for Amazon Connect. Retrieves a token for federation. The token is for the Amazon Connect user which corresponds to the IAM credentials that were used to invoke this action.
Retrieves the flow associated for a given resource.
Gets historical metric data from the specified Amazon Connect instance.
Gets metric data from the specified Amazon Connect instance.
Gets the prompt file.
Gets details about a specific task template in the specified Amazon Connect instance.
Retrieves the current traffic distribution for a given traffic distribution group.
Imports a claimed phone number from an external service, such as Amazon Web Services End User Messaging, into an Amazon Connect instance. You can call this API only in the same Amazon Web Services Region where the Amazon Connect instance was created.
Imports a media asset (such as a logo) for use in a workspace.
Lists agent statuses.
Lists the association status of requested dataset ID for a given Amazon Connect instance.
Lists the data lake datasets available to associate with for a given Amazon Connect instance.
This API is in preview release for Amazon Connect and is subject to change.
Provides information about contact tree, a list of associated contacts with a unique identifier.
This API is in preview release for Amazon Connect and is subject to change. To request access to this API, contact Amazon Web Services Support.
This API is in preview release for Amazon Connect and is subject to change.
Lists contact evaluations in the specified Amazon Connect instance.
Lists all aliases associated with a contact flow module, showing their current version mappings and metadata.
Provides information about the flow modules for the specified Amazon Connect instance.
Retrieves a paginated list of all versions for a specific contact flow module.
Provides information about the flows for the specified Amazon Connect instance.
Returns all the available versions for the specified Amazon Connect instance and flow identifier.
This API is in preview release for Amazon Connect and is subject to change.
Returns all attributes for a specified data table. A maximum of 100 attributes per data table is allowed. Customers can request an increase by using AWS Service Quotas. The response can be filtered by specific attribute IDs for CloudFormation integration.
Lists all primary value combinations for a given data table. Returns the unique combinations of primary attribute values that identify records in the table. Up to 100 records are returned per request.
Lists all data tables for the specified Amazon Connect instance. Returns summary information for each table including basic metadata and modification details.
Lists values stored in a data table with optional filtering by record IDs or primary attribute values. Returns the raw stored values along with metadata such as lock versions and modification timestamps.
Lists the default vocabularies for the specified Amazon Connect instance.
Lists all security profiles attached to a Q in Connect AIAgent Entity in an Amazon Connect instance.
Lists evaluation forms in the specified Amazon Connect instance.
Lists versions of an evaluation form in the specified Amazon Connect instance.
List the flow association based on the filters.
List the hours of operation overrides.
Provides information about the hours of operation for the specified Amazon Connect instance.
This API is in preview release for Amazon Connect and is subject to change.
This API is in preview release for Amazon Connect and is subject to change.
This API is in preview release for Amazon Connect and is subject to change.
Provides summary information about the Amazon Web Services resource associations for the specified Amazon Connect instance.
This API is in preview release for Amazon Connect and is subject to change.
This API is in preview release for Amazon Connect and is subject to change.
Provides information about the phone numbers for the specified Amazon Connect instance.
Lists phone numbers claimed to your Amazon Connect instance or traffic distribution group. If the provided TargetArn is a traffic distribution group, you can call this API in both Amazon Web Services Regions associated with traffic distribution group.
Lists predefined attributes for the specified Amazon Connect instance. A predefined attribute is made up of a name and a value. You can use predefined attributes for:
Provides information about the prompts for the specified Amazon Connect instance.
Lists the quick connects associated with a queue.
Provides information about the queues for the specified Amazon Connect instance.
Provides information about the quick connects for the specified Amazon Connect instance.
Provides a list of analysis segments for a real-time chat analysis session. This API supports CHAT channels only.
Lists the manual assignment queues associated with a routing profile.
Lists the queues associated with a routing profile.
Provides summary information about the routing profiles for the specified Amazon Connect instance.
List all rules for the specified Amazon Connect instance.
This API is in preview release for Amazon Connect and is subject to change.
Returns a list of third-party applications or MCP Servers in a specific security profile.
A list of Flow Modules an AI Agent can invoke as a tool
Lists the permissions granted to a security profile.
Provides summary information about the security profiles for the specified Amazon Connect instance.
Lists the tags for the specified resource.
Lists task templates for the specified Amazon Connect instance.
Lists traffic distribution groups.
Lists traffic distribution group users.
Lists the use cases for the integration association.
Provides summary information about the hierarchy groups for the specified Amazon Connect instance.
Lists proficiencies associated with a user.
Provides summary information about the users for the specified Amazon Connect instance.
Returns views in the given instance.
Returns all the available versions for the specified Amazon Connect instance and view identifier.
Lists media assets (such as logos) associated with a workspace.
Lists the page configurations in a workspace, including the views assigned to each page.
Lists the workspaces in an Amazon Connect instance.
Initiates silent monitoring of a contact. The Contact Control Panel (CCP) of the user specified by userId will be set to silent monitoring mode on the contact.
Allows pausing an ongoing task contact.
Changes the current status of a user or agent in Amazon Connect. If the agent is currently handling a contact, this sets the agent's next status.
Releases a phone number previously claimed to an Amazon Connect instance or traffic distribution group. You can call this API only in the Amazon Web Services Region where the number was claimed.
Replicates an Amazon Connect instance in the specified Amazon Web Services Region and copies configuration information for Amazon Connect resources across Amazon Web Services Regions.
Allows resuming a task contact in a paused state.
When a contact is being recorded, and the recording has been suspended using SuspendContactRecording, this API resumes recording whatever recording is selected in the flow configuration: call, screen, or both. If only call recording or only screen recording is enabled, then it would resume.
Searches AgentStatuses in an Amazon Connect instance, with optional filtering.
Searches for available phone numbers that you can claim to your Amazon Connect instance or traffic distribution group. If the provided TargetArn is a traffic distribution group, you can call this API in both Amazon Web Services Regions associated with the traffic distribution group.
Searches contact evaluations in an Amazon Connect instance, with optional filtering.
Searches the flow modules in an Amazon Connect instance, with optional filtering.
Searches the flows in an Amazon Connect instance, with optional filtering.
Searches contacts in an Amazon Connect instance.
Searches for data tables based on the table's ID, name, and description. In the future, this operation can support searching on attribute names and possibly primary values. Follows other search operations closely and supports both search criteria and filters.
Searches email address in an instance, with optional filtering.
Searches evaluation forms in an Amazon Connect instance, with optional filtering.
Searches the hours of operation overrides.
Searches the hours of operation in an Amazon Connect instance, with optional filtering.
Searches predefined attributes that meet certain criteria. A predefined attribute is made up of a name and a value. You can use predefined attributes for:
Searches prompts in an Amazon Connect instance, with optional filtering.
Searches queues in an Amazon Connect instance, with optional filtering.
Searches quick connects in an Amazon Connect instance, with optional filtering.
Searches tags used in an Amazon Connect instance using optional search criteria.
Searches routing profiles in an Amazon Connect instance, with optional filtering.
Searches security profiles in an Amazon Connect instance, with optional filtering.
Searches UserHierarchyGroups in an Amazon Connect instance, with optional filtering.
Searches users in an Amazon Connect instance, with optional filtering.
Searches views based on name, description, or tags.
Searches for vocabularies within a specific Amazon Connect instance using State, NameStartsWith, and LanguageCode.
Searches for workspace associations with users or routing profiles based on various criteria.
Searches workspaces based on name, description, visibility, or tags.
Processes chat integration events from Amazon Web Services or external integrations to Amazon Connect. A chat integration event includes:
Send outbound email for outbound campaigns. For more information about outbound campaigns, see Set up Amazon Connect outbound campaigns.
Provides a pre-signed Amazon S3 URL in response for uploading your content.
Initiates a flow to start a new chat for the customer. Response of this API provides a token required to obtain credentials from the CreateParticipantConnection API in the Amazon Connect Participant Service.
Starts an empty evaluation in the specified Amazon Connect instance, using the given evaluation form for the particular contact. The evaluation form version used for the contact evaluation corresponds to the currently activated version. If no version is activated for the evaluation form, the contact evaluation cannot be started.
Enables in-flight message processing for an ongoing chat session. Message processing will stay active for the rest of the chat, even if an individual contact segment ends.
Starts recording the contact:
Initiates real-time message streaming for a new chat contact.
Creates an inbound email contact and initiates a flow to start the email contact for the customer. Response of this API provides the ContactId of the email contact created.
Initiates a new outbound SMS contact to a customer. Response of this API provides the ContactId of the outbound SMS contact created.
Initiates a flow to send an agent reply or outbound email contact (created from the CreateContact API) to a customer.
Places an outbound call to a contact, and then initiates the flow. It performs the actions in the flow that's specified (in ContactFlowId).
Starts screen sharing for a contact. For more information about screen sharing, see Set up in-app, web, video calling, and screen sharing capabilities in the Amazon Connect Administrator Guide.
Initiates a flow to start a new task contact. For more information about task contacts, see Concepts: Tasks in Amazon Connect in the Amazon Connect Administrator Guide.
Places an inbound in-app, web, or video call to a contact, and then initiates the flow. It performs the actions in the flow that are specified (in ContactFlowId) and present in the Amazon Connect instance (specified as InstanceId).
Ends the specified contact. Use this API to stop queued callbacks. It does not work for voice contacts that use the following initiation methods:
Stops in-flight message processing for an ongoing chat session.
Stops recording a call when a contact is being recorded. StopContactRecording is a one-time action. If you use StopContactRecording to stop recording an ongoing call, you can't use StartContactRecording to restart it. For scenarios where the recording has started and you want to suspend it for sensitive information (for example, to collect a credit card number), and then restart it, use SuspendContactRecording and ResumeContactRecording.
Ends message streaming on a specified contact. To restart message streaming on that contact, call the StartContactStreaming API.
Submits a contact evaluation in the specified Amazon Connect instance. Answers included in the request are merged with existing answers for the given evaluation. If no answers or notes are passed, the evaluation is submitted with the existing answers and notes. You can delete an answer or note by passing an empty object ({}) to the question identifier.
When a contact is being recorded, this API suspends recording whatever is selected in the flow configuration: call (IVR or agent), screen, or both. If only call recording or only screen recording is enabled, then it would be suspended. For example, you might suspend the screen recording while collecting sensitive information, such as a credit card number. Then use ResumeContactRecording to restart recording the screen.
Adds the specified tags to the contact resource. For more information about this API is used, see Set up granular billing for a detailed view of your Amazon Connect usage.
Adds the specified tags to the specified resource.
Transfers TASK or EMAIL contacts from one agent or queue to another agent or queue at any point after a contact is created. You can transfer a contact to another queue by providing the flow which orchestrates the contact to the destination queue. This gives you more control over contact handling and helps you adhere to the service level agreement (SLA) guaranteed to your customers.
Removes the specified tags from the contact resource. For more information about this API is used, see Set up granular billing for a detailed view of your Amazon Connect usage.
Removes the specified tags from the specified resource.
Updates agent status.
This API is in preview release for Amazon Connect and is subject to change. To request access to this API, contact Amazon Web Services Support.
This API is in preview release for Amazon Connect and is subject to change.
Creates or updates user-defined contact attributes associated with the specified contact.
Updates details about a contact evaluation in the specified Amazon Connect instance. A contact evaluation must be in draft state. Answers included in the request are merged with existing answers for the given evaluation. An answer or note can be deleted by passing an empty object ({}) to the question identifier.
Updates the specified flow.
Updates metadata about specified flow.
Updates a specific Aliases metadata, including the version it’s tied to, it’s name, and description.
Updates specified flow module for the specified Amazon Connect instance.
Updates metadata about specified flow module.
The name of the flow.
Updates routing priority and age on the contact (QueuePriority and QueueTimeAdjustmentInSeconds). These properties can be used to change a customer's position in the queue. For example, you can move a contact to the back of the queue by setting a lower routing priority relative to other contacts in queue; or you can move a contact to the front of the queue by increasing the routing age which will make the contact look artificially older and therefore higher up in the first-in-first-out routing order. Note that adjusting the routing age of a contact affects only its position in queue, and not its actual queue wait time as reported through metrics. These properties can also be updated by using the Set routing priority / age flow block.
Updates the scheduled time of a task contact that is already scheduled.
Updates all properties for an attribute using all properties from CreateDataTableAttribute. There are no other granular update endpoints. It does not act as a patch operation - all properties must be provided. System managed attributes are not mutable by customers. Changing an attribute's validation does not invalidate existing values since validation only runs when values are created or updated.
Updates the metadata properties of a data table. Accepts all fields similar to CreateDataTable, except for fields and tags. There are no other granular update endpoints. It does not act as a patch operation - all properties must be provided or defaults will be used. Fields follow the same requirements as CreateDataTable.
Updates the primary values for a record. This operation affects all existing values that are currently associated to the record and its primary values. Users that have restrictions on attributes and/or primary values are not authorized to use this endpoint. The combination of new primary values must be unique within the table.
Updates an email address metadata. For more information about email addresses, see Create email addresses in the Amazon Connect Administrator Guide.
Updates details about a specific evaluation form version in the specified Amazon Connect instance. Question and section identifiers cannot be duplicated within the same evaluation form.
Updates the hours of operation.
Update the hours of operation override.
This API is in preview release for Amazon Connect and is subject to change.
This API is in preview release for Amazon Connect and is subject to change.
Instructs Amazon Connect to resume the authentication process. The subsequent actions depend on the request body contents:
Updates timeouts for when human chat participants are to be considered idle, and when agents are automatically disconnected from a chat due to idleness. You can set four timers:
Updates your claimed phone number from its current Amazon Connect instance or traffic distribution group to another Amazon Connect instance or traffic distribution group in the same Amazon Web Services Region.
Updates a phone number’s metadata.
Updates a predefined attribute for the specified Amazon Connect instance. A predefined attribute is made up of a name and a value.
Updates a prompt.
Updates the hours of operation for the specified queue.
Updates the maximum number of contacts allowed in a queue before it is considered full.
Updates the name and description of a queue. At least Name or Description must be provided.
Updates the outbound caller ID name, number, and outbound whisper flow for a specified queue.
Updates the outbound email address Id for a specified queue.
Updates the status of the queue.
Updates the configuration settings for the specified quick connect.
Updates the name and description of a quick connect. The request accepts the following data in JSON format. At least Name or Description must be provided.
Whether agents with this routing profile will have their routing order calculated based on time since their last inbound contact or longest idle time.
Updates the channels that agents can handle in the Contact Control Panel (CCP) for a routing profile.
Updates the default outbound queue of a routing profile.
Updates the name and description of a routing profile. The request accepts the following data in JSON format. At least Name or Description must be provided.
Updates the properties associated with a set of queues for a routing profile.
Updates a rule for the specified Amazon Connect instance.
Updates a security profile.
Updates details about a specific task template in the specified Amazon Connect instance. This operation does not support partial updates. Instead it does a full update of template content.
Updates the traffic distribution for a given traffic distribution group.
Assigns the specified hierarchy group to the specified user.
Updates the name of the user hierarchy group.
Updates the user hierarchy structure: add, remove, and rename user hierarchy levels.
Updates the identity information for the specified user.
Updates the phone configuration settings for the specified user.
Updates the properties associated with the proficiencies of a user.
Assigns the specified routing profile to the specified user.
Assigns the specified security profiles to the specified user.
Updates the view content of the given view identifier in the specified Amazon Connect instance.
Updates the view metadata. Note that either Name or Description must be provided.
Updates the metadata of a workspace, such as its name and description.
Updates the configuration of a page in a workspace, including the associated view and input data.
Updates the theme configuration for a workspace, including colors and styling.
Updates the visibility setting of a workspace, controlling whether it is available to all users, assigned users only, or none.
Create a copy of the client with one or more configuration values overridden. This method allows the caller to perform scoped config overrides for one or more client operations.