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Class: Aws::Connect::Types::CreateRoutingProfileRequest

Inherits:
Struct
  • Object
show all
Defined in:
(unknown)

Overview

Note:

When passing CreateRoutingProfileRequest as input to an Aws::Client method, you can use a vanilla Hash:

{
  instance_id: "InstanceId", # required
  name: "RoutingProfileName", # required
  description: "RoutingProfileDescription", # required
  default_outbound_queue_id: "QueueId", # required
  queue_configs: [
    {
      queue_reference: { # required
        queue_id: "QueueId", # required
        channel: "VOICE", # required, accepts VOICE, CHAT
      },
      priority: 1, # required
      delay: 1, # required
    },
  ],
  media_concurrencies: [ # required
    {
      channel: "VOICE", # required, accepts VOICE, CHAT
      concurrency: 1, # required
    },
  ],
  tags: {
    "TagKey" => "TagValue",
  },
}

See Also:

Instance Attribute Summary collapse

Instance Attribute Details

#default_outbound_queue_id ⇒ String

The default outbound queue for the routing profile.

Returns:

  • (String) —

    The default outbound queue for the routing profile.

#description ⇒ String

Description of the routing profile. Must not be more than 250 characters.

Returns:

  • (String) —

    Description of the routing profile.

#instance_id ⇒ String

The identifier of the Amazon Connect instance.

Returns:

  • (String) —

    The identifier of the Amazon Connect instance.

#media_concurrencies ⇒ Array<Types::MediaConcurrency>

The channels agents can handle in the Contact Control Panel (CCP) for this routing profile.

Returns:

  • (Array<Types::MediaConcurrency>) —

    The channels agents can handle in the Contact Control Panel (CCP) for this routing profile.

#name ⇒ String

The name of the routing profile. Must not be more than 127 characters.

Returns:

  • (String) —

    The name of the routing profile.

#queue_configs ⇒ Array<Types::RoutingProfileQueueConfig>

The inbound queues associated with the routing profile. If no queue is added, the agent can only make outbound calls.

Returns:

#tags ⇒ Hash<String,String>

One or more tags.

Returns:

  • (Hash<String,String>) —

    One or more tags.