Class: Aws::Connect::Types::AgentInfo

Inherits:

Struct

• Object
• Struct
• Aws::Connect::Types::AgentInfo

Defined in:

gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb

Overview

Information about the agent who accepted the contact.

See Also:

• AWS API Documentation

Constant Summary

SENSITIVE =

[]

Instance Attribute Summary

• #agent_pause_duration_in_seconds ⇒ Integer

  Agent pause duration for a contact in seconds.

• #capabilities ⇒ Types::ParticipantCapabilities

  The configuration for the allowed video and screen sharing capabilities for participants present over the call.

• #connected_to_agent_timestamp ⇒ Time

  The timestamp when the contact was connected to the agent.

• #device_info ⇒ Types::DeviceInfo

  Information regarding Agent’s device.

• #hierarchy_groups ⇒ Types::HierarchyGroups

  The agent hierarchy groups for the agent.

• #id ⇒ String

  The identifier of the agent who accepted the contact.

Instance Attribute Details

#agent_pause_duration_in_seconds ⇒ Integer

Agent pause duration for a contact in seconds.

Returns:

• (Integer)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 255

class AgentInfo < Struct.new(
  :id,
  :connected_to_agent_timestamp,
  :agent_pause_duration_in_seconds,
  :hierarchy_groups,
  :device_info,
  :capabilities)
  SENSITIVE = []
  include Aws::Structure
end

#capabilities ⇒ Types::ParticipantCapabilities

The configuration for the allowed video and screen sharing capabilities for participants present over the call. For more information, see Set up in-app, web, video calling, and screen sharing capabilities in the Amazon Connect Administrator Guide.

Returns:

• (Types::ParticipantCapabilities)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 255

class AgentInfo < Struct.new(
  :id,
  :connected_to_agent_timestamp,
  :agent_pause_duration_in_seconds,
  :hierarchy_groups,
  :device_info,
  :capabilities)
  SENSITIVE = []
  include Aws::Structure
end

#connected_to_agent_timestamp ⇒ Time

The timestamp when the contact was connected to the agent.

Returns:

• (Time)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 255

class AgentInfo < Struct.new(
  :id,
  :connected_to_agent_timestamp,
  :agent_pause_duration_in_seconds,
  :hierarchy_groups,
  :device_info,
  :capabilities)
  SENSITIVE = []
  include Aws::Structure
end

#device_info ⇒ Types::DeviceInfo

Information regarding Agent’s device.

Returns:

• (Types::DeviceInfo)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 255

class AgentInfo < Struct.new(
  :id,
  :connected_to_agent_timestamp,
  :agent_pause_duration_in_seconds,
  :hierarchy_groups,
  :device_info,
  :capabilities)
  SENSITIVE = []
  include Aws::Structure
end

#hierarchy_groups ⇒ Types::HierarchyGroups

The agent hierarchy groups for the agent.

Returns:

• (Types::HierarchyGroups)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 255

class AgentInfo < Struct.new(
  :id,
  :connected_to_agent_timestamp,
  :agent_pause_duration_in_seconds,
  :hierarchy_groups,
  :device_info,
  :capabilities)
  SENSITIVE = []
  include Aws::Structure
end

#id ⇒ String

The identifier of the agent who accepted the contact.

Returns:

• (String)

# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 255

class AgentInfo < Struct.new(
  :id,
  :connected_to_agent_timestamp,
  :agent_pause_duration_in_seconds,
  :hierarchy_groups,
  :device_info,
  :capabilities)
  SENSITIVE = []
  include Aws::Structure
end