Class: Aws::Connect::Types::AgentInfo

Inherits:
Struct
  • Object
show all
Defined in:
gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb

Overview

Information about the agent who accepted the contact.

See Also:

Constant Summary collapse

SENSITIVE = 
[]

Instance Attribute Summary collapse

Instance Attribute Details

#after_contact_work_duration ⇒ Integer

The difference in time, in whole seconds, between AfterContactWorkStartTimestamp and AfterContactWorkEndTimestamp.

Returns:

  • (Integer) 


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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 300

class AgentInfo < Struct.new(
  :id,
  :connected_to_agent_timestamp,
  :agent_pause_duration_in_seconds,
  :hierarchy_groups,
  :device_info,
  :capabilities,
  :after_contact_work_duration,
  :after_contact_work_start_timestamp,
  :after_contact_work_end_timestamp,
  :agent_initiated_hold_duration,
  :state_transitions)
  SENSITIVE = []
  include Aws::Structure
end

#after_contact_work_end_timestamp ⇒ Time

The date and time when the agent ended After Contact Work for the contact, in UTC time. In cases when agent finishes doing AfterContactWork for chat contacts and switches their activity status to offline or equivalent without clearing the contact in CCP, discrepancies may be noticed for AfterContactWorkEndTimestamp.

Returns:

  • (Time) 


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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 300

class AgentInfo < Struct.new(
  :id,
  :connected_to_agent_timestamp,
  :agent_pause_duration_in_seconds,
  :hierarchy_groups,
  :device_info,
  :capabilities,
  :after_contact_work_duration,
  :after_contact_work_start_timestamp,
  :after_contact_work_end_timestamp,
  :agent_initiated_hold_duration,
  :state_transitions)
  SENSITIVE = []
  include Aws::Structure
end

#after_contact_work_start_timestamp ⇒ Time

The date and time when the agent started doing After Contact Work for the contact, in UTC time.

Returns:

  • (Time) 


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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 300

class AgentInfo < Struct.new(
  :id,
  :connected_to_agent_timestamp,
  :agent_pause_duration_in_seconds,
  :hierarchy_groups,
  :device_info,
  :capabilities,
  :after_contact_work_duration,
  :after_contact_work_start_timestamp,
  :after_contact_work_end_timestamp,
  :agent_initiated_hold_duration,
  :state_transitions)
  SENSITIVE = []
  include Aws::Structure
end

#agent_initiated_hold_duration ⇒ Integer

The total hold duration in seconds initiated by the agent.

Returns:

  • (Integer) 


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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 300

class AgentInfo < Struct.new(
  :id,
  :connected_to_agent_timestamp,
  :agent_pause_duration_in_seconds,
  :hierarchy_groups,
  :device_info,
  :capabilities,
  :after_contact_work_duration,
  :after_contact_work_start_timestamp,
  :after_contact_work_end_timestamp,
  :agent_initiated_hold_duration,
  :state_transitions)
  SENSITIVE = []
  include Aws::Structure
end

#agent_pause_duration_in_seconds ⇒ Integer

Agent pause duration for a contact in seconds.

Returns:

  • (Integer) 


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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 300

class AgentInfo < Struct.new(
  :id,
  :connected_to_agent_timestamp,
  :agent_pause_duration_in_seconds,
  :hierarchy_groups,
  :device_info,
  :capabilities,
  :after_contact_work_duration,
  :after_contact_work_start_timestamp,
  :after_contact_work_end_timestamp,
  :agent_initiated_hold_duration,
  :state_transitions)
  SENSITIVE = []
  include Aws::Structure
end

#capabilities ⇒ Types::ParticipantCapabilities

The configuration for the allowed video and screen sharing capabilities for participants present over the call. For more information, see Set up in-app, web, video calling, and screen sharing capabilities in the Amazon Connect Administrator Guide.

Returns:



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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 300

class AgentInfo < Struct.new(
  :id,
  :connected_to_agent_timestamp,
  :agent_pause_duration_in_seconds,
  :hierarchy_groups,
  :device_info,
  :capabilities,
  :after_contact_work_duration,
  :after_contact_work_start_timestamp,
  :after_contact_work_end_timestamp,
  :agent_initiated_hold_duration,
  :state_transitions)
  SENSITIVE = []
  include Aws::Structure
end

#connected_to_agent_timestamp ⇒ Time

The timestamp when the contact was connected to the agent.

Returns:

  • (Time) 


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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 300

class AgentInfo < Struct.new(
  :id,
  :connected_to_agent_timestamp,
  :agent_pause_duration_in_seconds,
  :hierarchy_groups,
  :device_info,
  :capabilities,
  :after_contact_work_duration,
  :after_contact_work_start_timestamp,
  :after_contact_work_end_timestamp,
  :agent_initiated_hold_duration,
  :state_transitions)
  SENSITIVE = []
  include Aws::Structure
end

#device_info ⇒ Types::DeviceInfo

Information regarding Agent’s device.

Returns:



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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 300

class AgentInfo < Struct.new(
  :id,
  :connected_to_agent_timestamp,
  :agent_pause_duration_in_seconds,
  :hierarchy_groups,
  :device_info,
  :capabilities,
  :after_contact_work_duration,
  :after_contact_work_start_timestamp,
  :after_contact_work_end_timestamp,
  :agent_initiated_hold_duration,
  :state_transitions)
  SENSITIVE = []
  include Aws::Structure
end

#hierarchy_groups ⇒ Types::HierarchyGroups

The agent hierarchy groups for the agent.

Returns:



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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 300

class AgentInfo < Struct.new(
  :id,
  :connected_to_agent_timestamp,
  :agent_pause_duration_in_seconds,
  :hierarchy_groups,
  :device_info,
  :capabilities,
  :after_contact_work_duration,
  :after_contact_work_start_timestamp,
  :after_contact_work_end_timestamp,
  :agent_initiated_hold_duration,
  :state_transitions)
  SENSITIVE = []
  include Aws::Structure
end

#id ⇒ String

The identifier of the agent who accepted the contact.

Returns:

  • (String) 


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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 300

class AgentInfo < Struct.new(
  :id,
  :connected_to_agent_timestamp,
  :agent_pause_duration_in_seconds,
  :hierarchy_groups,
  :device_info,
  :capabilities,
  :after_contact_work_duration,
  :after_contact_work_start_timestamp,
  :after_contact_work_end_timestamp,
  :agent_initiated_hold_duration,
  :state_transitions)
  SENSITIVE = []
  include Aws::Structure
end

#state_transitions ⇒ Array<Types::StateTransition>

List of StateTransition for a supervisor.

Returns:



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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 300

class AgentInfo < Struct.new(
  :id,
  :connected_to_agent_timestamp,
  :agent_pause_duration_in_seconds,
  :hierarchy_groups,
  :device_info,
  :capabilities,
  :after_contact_work_duration,
  :after_contact_work_start_timestamp,
  :after_contact_work_end_timestamp,
  :agent_initiated_hold_duration,
  :state_transitions)
  SENSITIVE = []
  include Aws::Structure
end