Class: Aws::Connect::Types::MediaConcurrency

Inherits:
Struct
  • Object
show all
Defined in:
gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb

Overview

Contains information about which channels are supported, and how many contacts an agent can have on a channel simultaneously.

Constant Summary collapse

SENSITIVE =
[]

Instance Attribute Summary collapse

Instance Attribute Details

#channelString

The channels that agents can handle in the Contact Control Panel (CCP).

Returns:

  • (String)


11765
11766
11767
11768
11769
11770
11771
# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 11765

class MediaConcurrency < Struct.new(
  :channel,
  :concurrency,
  :cross_channel_behavior)
  SENSITIVE = []
  include Aws::Structure
end

#concurrencyInteger

The number of contacts an agent can have on a channel simultaneously.

Valid Range for VOICE: Minimum value of 1. Maximum value of 1.

Valid Range for CHAT: Minimum value of 1. Maximum value of 10.

Valid Range for TASK: Minimum value of 1. Maximum value of 10.

Returns:

  • (Integer)


11765
11766
11767
11768
11769
11770
11771
# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 11765

class MediaConcurrency < Struct.new(
  :channel,
  :concurrency,
  :cross_channel_behavior)
  SENSITIVE = []
  include Aws::Structure
end

#cross_channel_behaviorTypes::CrossChannelBehavior

Defines the cross-channel routing behavior for each channel that is enabled for this Routing Profile. For example, this allows you to offer an agent a different contact from another channel when they are currently working with a contact from a Voice channel.



11765
11766
11767
11768
11769
11770
11771
# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 11765

class MediaConcurrency < Struct.new(
  :channel,
  :concurrency,
  :cross_channel_behavior)
  SENSITIVE = []
  include Aws::Structure
end