Class: Aws::Connect::Types::MediaConcurrency

Inherits:
Struct
  • Object
show all
Defined in:
gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb

Overview

Note:

When making an API call, you may pass MediaConcurrency data as a hash:

{
  channel: "VOICE", # required, accepts VOICE, CHAT, TASK
  concurrency: 1, # required
}

Contains information about which channels are supported, and how many contacts an agent can have on a channel simultaneously.

Constant Summary collapse

SENSITIVE =
[]

Instance Attribute Summary collapse

Instance Attribute Details

#channelString

The channels that agents can handle in the Contact Control Panel (CCP).

Returns:

  • (String)


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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 7577

class MediaConcurrency < Struct.new(
  :channel,
  :concurrency)
  SENSITIVE = []
  include Aws::Structure
end

#concurrencyInteger

The number of contacts an agent can have on a channel simultaneously.

Valid Range for VOICE: Minimum value of 1. Maximum value of 1.

Valid Range for CHAT: Minimum value of 1. Maximum value of 10.

Valid Range for TASK: Minimum value of 1. Maximum value of 10.

Returns:

  • (Integer)


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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 7577

class MediaConcurrency < Struct.new(
  :channel,
  :concurrency)
  SENSITIVE = []
  include Aws::Structure
end