Class: Aws::Connect::Types::RoutingCriteria
- Inherits:
-
Struct
- Object
- Struct
- Aws::Connect::Types::RoutingCriteria
- Defined in:
- gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb
Overview
Latest routing criteria on the contact.
Constant Summary collapse
- SENSITIVE =
[]
Instance Attribute Summary collapse
-
#activation_timestamp ⇒ Time
The timestamp indicating when the routing criteria is set to active.
-
#index ⇒ Integer
Information about the index of the routing criteria.
-
#steps ⇒ Array<Types::Step>
List of routing steps.
Instance Attribute Details
#activation_timestamp ⇒ Time
The timestamp indicating when the routing criteria is set to active. A routing criteria is activated when contact is transferred to a queue. ActivationTimestamp will be set on routing criteria for contacts in agent queue even though Routing criteria is never activated for contacts in agent queue.
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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 16127 class RoutingCriteria < Struct.new( :steps, :activation_timestamp, :index) SENSITIVE = [] include Aws::Structure end |
#index ⇒ Integer
Information about the index of the routing criteria.
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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 16127 class RoutingCriteria < Struct.new( :steps, :activation_timestamp, :index) SENSITIVE = [] include Aws::Structure end |
#steps ⇒ Array<Types::Step>
List of routing steps. When Amazon Connect does not find an available agent meeting the requirements in a step for a given step duration, the routing criteria will move on to the next step sequentially until a join is completed with an agent. When all steps are exhausted, the contact will be offered to any agent in the queue.
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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 16127 class RoutingCriteria < Struct.new( :steps, :activation_timestamp, :index) SENSITIVE = [] include Aws::Structure end |