Actions, resources, and condition keys for AWS Support - Service Authorization Reference
ActionsResource typesCondition keys

Actions, resources, and condition keys for AWS Support

AWS Support (service prefix: support) provides the following service-specific resources, actions, and condition context keys for use in IAM permission policies.

References:

Actions defined by AWS Support

You can specify the following actions in the Action element of an IAM policy statement. Use policies to grant permissions to perform an operation in AWS. When you use an action in a policy, you usually allow or deny access to the API operation or CLI command with the same name. However, in some cases, a single action controls access to more than one operation. Alternatively, some operations require several different actions.

The Access level column of the Actions table describes how the action is classified (List, Read, Permissions management, or Tagging). This classification can help you understand the level of access that an action grants when you use it in a policy. For more information about access levels, see Access levels in policy summaries.

The Resource types column of the Actions table indicates whether each action supports resource-level permissions. If there is no value for this column, you must specify all resources ("*") to which the policy applies in the Resource element of your policy statement. If the column includes a resource type, then you can specify an ARN of that type in a statement with that action. If the action has one or more required resources, the caller must have permission to use the action with those resources. Required resources are indicated in the table with an asterisk (*). If you limit resource access with the Resource element in an IAM policy, you must include an ARN or pattern for each required resource type. Some actions support multiple resource types. If the resource type is optional (not indicated as required), then you can choose to use one of the optional resource types.

The Condition keys column of the Actions table includes keys that you can specify in a policy statement's Condition element. For more information on the condition keys that are associated with resources for the service, see the Condition keys column of the Resource types table.

Note

Resource condition keys are listed in the Resource types table. You can find a link to the resource type that applies to an action in the Resource types (*required) column of the Actions table. The resource type in the Resource types table includes the Condition keys column, which are the resource condition keys that apply to an action in the Actions table.

For details about the columns in the following table, see Actions table.

Note

Support provides the ability to access, modify and resolve cases, as well as use Trusted Advisor actions. When you use the Support API to call Trusted Advisor-related actions, none of the "trustedadvisor:*" actions restrict your access. The "trustedadvisor:*" actions apply only to Trusted Advisor in the AWS Management Console.

Actions Description Access level Resource types (*required) Condition keys Dependent actions
AddAttachmentsToSet Grants permission to add one or more attachments to an AWS Support case Write
AddCommunicationToCase Grants permission to add a customer communication to an AWS Support case Write
CreateCase Grants permission to creates a new AWS Support case Write
DescribeAttachment Grants permission to describe attachment detail Read
DescribeCaseAttributes Grants permission to allow secondary services to read AWS Support case attributes.This is an internally managed function Read
DescribeCaseOptions Grants permission to describe the available options for a single AWS Support case. This is an internally managed function Read
DescribeCases Grants permission to list AWS Support cases that matches the given inputs Read
DescribeCommunication Grants permission to get a single communication and attachments for a single AWS Support case Read
DescribeCommunications Grants permission to list the communications and attachments for one or more AWS Support cases Read
DescribeCreateCaseOptions Grants permission to describes the available options for creating a support case Read
DescribeIssueTypes Grants permission to return issue types for AWS Support cases Read
DescribeServices Grants permission to list AWS services and categories that applies to each service Read
DescribeSeverityLevels Grants permission to list severity levels that can be assigned to an AWS Support case Read
DescribeSupportLevel Grants permission to return the support level for an AWS Account identifier Read
DescribeSupportedLanguages Grants permission to describes the available support languages for a given category code, service code and issue type Read
DescribeTrustedAdvisorCheckRefreshStatuses Grants permission to get the status of a Trusted Advisor refresh check based on a list of check identifiers Read
DescribeTrustedAdvisorCheckResult Grants permission to get the results of the Trusted Advisor check that has the specified check identifier Read
DescribeTrustedAdvisorCheckSummaries Grants permission to get the summaries of the results of the Trusted Advisor checks that have the specified check identifiers Read
DescribeTrustedAdvisorChecks Grants permission to get a list of all available Trusted Advisor checks, including name, identifier, category and description Read
GetInteraction Grants permission to retrieve personalized troubleshooting assistance for account and technical issues for a specific interaction Read
InitiateCallForCase Grants permission to initiate a call on AWS Support Center. This is an internally managed function Write
InitiateChatForCase Grants permission to initiate a chat on AWS Support Center.This is an internally managed function Write
PutCaseAttributes Grants permission to allow secondary services to attach attributes to AWS Support cases. This is an internally managed function Write
RateCaseCommunication Grants permission to rate an AWS Support case communication Write
RefreshTrustedAdvisorCheck Grants permission to requests a refresh of the Trusted Advisor check that has the specified check identifier Write
ResolveCase Grants permission to resolve an AWS Support case Write
SearchForCases Grants permission to return a list of AWS Support cases that matches the given inputs Read
StartInteraction Grants permission to start a specific interaction to receive personalized troubleshooting assistance for account and technical issues Write
UpdateCaseSeverity Grants permission to update the severity for a single AWS Support case. This is an internally managed function Write
UpdateInteraction Grants permission to update a specific interaction to receive personalized troubleshooting assistance for account and technical issues Write

Resource types defined by AWS Support

AWS Support does not support specifying a resource ARN in the Resource element of an IAM policy statement. To allow access to AWS Support, specify "Resource": "*" in your policy.

Condition keys for AWS Support

Support has no service-specific context keys that can be used in the Condition element of policy statements. For the list of the global context keys that are available to all services, see AWS global condition context keys.