Amazon Simple Email Service
Developer Guide

Removing an Email Address from the Amazon SES Suppression List

Amazon SES maintains a global suppression list. This list contains recipient email addresses that have recently caused a hard bounce for any Amazon SES customer. If you try to send an email through Amazon SES to an address that's on the global suppression list, the call to Amazon SES succeeds, but Amazon SES treats the email as a hard bounce instead of attempting to send it. Like any hard bounce, global suppression list bounces count towards your sending quota and your bounce rate. An email address can remain on the global suppression list for up to 14 days. After these 14 days have elapsed, we automatically remove the address from the global suppression list. However, if that address produces another hard bounce, we add it to the global suppression list again.

If you try to send an email to an address that's on the global suppression list, you receive a bounce notification with a bounceSubType value of Suppressed. Receiving this type of bounce notification is the only way to know if an address is on the global suppression list. You can't query the global suppression list.

Important

As with any email address that hard bounces, you should remove addresses that cause a suppression list bounce from your mailing list unless you're sure that the address is valid. Suppression list bounces count towards your account's bounce rate. If your bounce rate gets too high, we might place your account under review or pause your account's ability to send email.

If you're sure that an address on the global suppression list is actually valid, you can remove it by using the following procedure. Although each AWS Region has a separate suppression list, if you remove an address from the global suppression list in one Region, the address is removed from the suppression list in all Regions.

To remove an email address from the global suppression list

  1. Sign in to the AWS Management Console and open the Amazon SES console at https://console.aws.amazon.com/ses/.

  2. Use the Region selector in the top right corner of the window to choose one of the following AWS Regions: US East (N. Virginia), US West (Oregon), or EU (Ireland). The specific Region that you choose isn't important, because the suppression list applies equally to all Regions.

    Note

    To complete this procedure, you have to use one of the AWS Regions listed in the preceding paragraph. You can't complete this procedure in other Regions.

  3. In the navigation pane, choose Suppression List Removal.

  4. In the Email Address field, type the email address that you want to remove from the global suppression list.

  5. In the Type characters field, type the characters that you see in the image above it.

  6. Choose Submit.

If the email address that you specify is on the global suppression list, we remove it immediately.