Amazon SES email-sending process - Amazon Simple Email Service Classic

This is the user guide for Amazon SES Classic. Updates and new features are only being documented in the new Amazon SES Developer Guide which we recommend to use.

Amazon SES email-sending process

This topic describes what happens when you send an email with Amazon SES, and the various outcomes that can occur after the email is sent. The following figure is a high-level overview of the sending process:

  1. A client application, acting as an email sender, makes a request to Amazon SES to send email to one or more recipients.

  2. If the request is valid, Amazon SES accepts the email.

  3. Amazon SES sends the message over the Internet to the recipient's receiver. Once the message is passed to Amazon SES, it is usually sent immediately, with the first delivery attempt normally occurring within milliseconds.

  4. At this point, there are different possibilities. For example:

    1. The ISP successfully delivers the message to the recipient's inbox.

    2. The recipient's email address does not exist, so the ISP sends a bounce notification to Amazon SES. Amazon SES then forwards the notification to the sender.

    3. The recipient receives the message but considers it to be spam and registers a complaint with the ISP. The ISP, which has a feedback loop set up with Amazon SES, sends the complaint to Amazon SES, which then forwards it to the sender.

The following sections review the individual possible outcomes after a sender sends an email request to Amazon SES and after Amazon SES sends an email message to the recipient.

After a sender sends an email request to Amazon SES

When the sender makes a request to Amazon SES to send an email, the call may succeed or fail. The following sections describe what happens in each case.

Successful sending request

If the request to Amazon SES succeeds, Amazon SES returns a success response to the sender. This message includes the message ID, a string of characters that uniquely identifies the request. You can use the message ID to identify the sent email or to track problems encountered during sending. Amazon SES then assembles an email message based on the request parameters, scans the message for questionable content and viruses and then sends it out over the Internet using Simple Mail Transfer Protocol (SMTP). Your message is usually sent immediately; the first delivery attempt typically occurs within milliseconds.


If Amazon SES accepts the sender's request and then determines that the message contains a virus, Amazon SES stops processing the message and doesn't attempt to deliver it to the recipient's mail server.

Failed sending request

If the sender's email-sending request to Amazon SES fails, Amazon SES responds to the sender with an error and drops the email. The request could fail for several reasons. For example, the request may not be formatted properly or the email address may not have been verified by the sender.

The method through which you can determine if the request has failed depends on how you call Amazon SES. The following are examples of how errors and exceptions are returned:

  • If you are calling Amazon SES through the Query (HTTPS) API (SendEmail or SendRawEmail), the actions will return an error. For more information, see the Amazon Simple Email Service API Reference.

  • If you are using an AWS SDK for a programming language that uses exceptions, the call to Amazon SES will throw a MessageRejectedException. (The name of the exception may vary slightly depending on the SDK.)

  • If you are using the SMTP interface, then the sender receives an SMTP response code, but how the error is conveyed depends on the sender's client. Some clients may display an error code; others may not.

For information about errors that can occur when you send an email with Amazon SES, see Amazon SES email sending errors.

After Amazon SES sends an email

If the sender's request to Amazon SES succeeds, then Amazon SES sends the email and one of the following outcomes occurs:

  • Successful delivery and the recipient does not object to the email—The email is accepted by the ISP, and the ISP delivers the email to the recipient. A successful delivery is shown in the following figure.

  • Hard bounce—The email is rejected by the ISP because of a persistent condition or rejected by Amazon SES because the email address is on the Amazon SES suppression list. An email address is on the Amazon SES suppression list if it has recently caused a hard bounce for any Amazon SES customer. A hard bounce with an ISP can occur because the recipient's address is invalid. A hard bounce notification is sent from the ISP back to Amazon SES, which notifies the sender through email or through Amazon Simple Notification Service (Amazon SNS), depending on the sender's setup. Amazon SES notifies the sender of suppression list bounces by the same means. The path of a hard bounce from an ISP is shown in the following figure.

  • Soft bounce—The ISP cannot deliver the email to the recipient because of a temporary condition, such as the ISP is too busy to handle the request or the recipient's mailbox is full. A soft bounce can also occur if the domain does not exist. The ISP sends a soft bounce notification back to Amazon SES, or, in the case of a nonexistent domain, Amazon SES cannot find an email server for the domain. In either case, Amazon SES retries the email for an extended period of time. If Amazon SES cannot deliver the email in that time period, it sends you a bounce notification through email or through Amazon SNS. If Amazon SES can deliver the email to the recipient during a retry, the delivery is successful. A soft bounce is shown in the following figure. In this case, Amazon SES retries sending the email, and the ISP is eventually able to deliver it to the recipient.

  • Complaint—The email is accepted by the ISP and delivered to the recipient, but the recipient considers the email to be spam and clicks a button such as "Mark as spam" in his or her email client. If Amazon SES has a feedback loop set up with the ISP, then a complaint notification is sent to Amazon SES, which forwards the complaint notification to the sender. Most ISPs do not provide the email address of the recipient who submitted the complaint, so the complaint notification from Amazon SES provides the sender a list of recipients who might have sent the complaint, based on the recipients of the original message and the ISP from which Amazon SES received the complaint. The path of a complaint is shown in the following figure.

  • Auto response—The email is accepted by the ISP, and the ISP delivers it to the recipient. The ISP then sends an automatic response such as an out-of-the-office (OOTO) message to Amazon SES. Amazon SES forwards the auto response notification to the sender. An auto response is shown in the following figure.

    Make sure that your Amazon SES-enabled program does not retry sending messages that generate an auto response.


    You can use the Amazon SES mailbox simulator to test a successful delivery, bounce, complaint, OOTO, or what happens when an address is on the suppression list. For more information, see Testing email sending in Amazon SES.