Amazon Simple Email Service
Developer Guide

Opening a Case to Increase Amazon SES Sending Limits

To apply for higher sending limits for Amazon SES, open a case in Support Center by completing the following steps.

To request higher sending limits

  1. Sign in to the AWS Management Console at https://console.aws.amazon.com/.

  2. On the Support menu, choose Support Center, as shown in the following image.

  3. On the My support cases tab, choose Create case.

  4. Under Create case, choose Service limit increase.

  5. Under Case classification, complete the following sections:

    • For Limit type, choose SES Service Limits.

    • For Mail Type, choose the type of email that you plan to send. If more than one value applies, choose the option that applies to the majority of the email that you plan to send.

    • For Website URL, enter the URL of your website. Providing this information helps us better understand the type of content that you plan to send.

    • For My email sending complies with the AWS Service Terms and AUP, choose the option that applies to your use case.

    • For I only send to recipients who have specifically requested my mail, choose the option that applies to your use case.

    • For I have a process to handle bounces and complaints, choose the option that applies to your use case.

  6. Under Requests, complete the following sections:

    • For Region, choose the AWS Region that your request applies to.

    • For Limit, choose the type of limit increase that you want to request. You can choose from the following options:

      • Desired Maximum Send Quota – Choose this option if you want to request an increase to the number of emails that your account can send per 24-hour period in the selected Region.

        Desired Maximum Send Rate – Choose this option if you want to request an increase to the number of emails that your account can send each second in the selected Region.

    • For New limit value, enter the limit that you're requesting. Only request the amount that you think you'll need. Remember that you aren't guaranteed to receive the amount that you request.

    Note

    If you want to request both a sending quota increase and a sending rate increase, or if you want to request a sending limit increase in a different AWS Region, choose Add another request. Then repeat this step.

  7. Under Case Description, for Use case description, describe how you plan to use Amazon SES to send email. To help us process your request, answer the following questions:

    • How do you plan to build or acquire your mailing list?

    • How do you plan to handle bounces and complaints?

    • How can recipients opt out of receiving email from you?

    • How did you choose the new sending rate or sending quota that you specified in this request?

    If there's additional information that we should consider when evaluating your case, provide that information in this section as well.

  8. Under Contact options, for Preferred contact language, choose whether you want to receive communications for this case in English or Japanese.

  9. When you finish, choose Submit.

After we receive your request, we begin the process of evaluating it. We typically respond to requests for limit increases within two business days. However, in some cases, we might contact you to request additional information.