Configuring AWS Support - AWS Service Management Connector

Configuring AWS Support

To enable the Connector to synchronize AWS Support tickets, the account should have a Business or Enterprise Support plan. For more information, see Getting started with AWS Support.

Note

Jira Service Management Connector V1.9.0 allows AWS Managed Services (AMS) Accelerate users to create Incidents and Service Requests through Jira Service Management. To ensure that your account has the required permissions to create AMS Accelerate (Accelerate) support cases, make sure you onboard your account to Accelerate. For more information, see Getting Started with AMS Accelerate.

To configure AWS Support integration features

  1. Set up an SQS queue (in N.Virginia (us-east-1) for Commercial regions and US West (us-gov-west-1) for GovCloud regions) to receive updates on AWS Support cases. Name the queue AWSServiceManagementConnectorSupportQueue to align with the default name within the JSM Connector Settings for the AWS Support integration. For more information, see Getting started with Amazon SQS.

  2. Set up an Amazon EventBridge rule to detect changes to AWS Support case and push these to the queue. For more information, see Getting Started with Amazon EventBridge.

    The Amazon EventBridge rule should have the following event pattern and should point to the SQS queue created in Step 2.

    EventPattern":{ "source":[ "aws.support" ], }