Toll-free number frequently asked questions
Frequently asked questions about the toll-free number registration process.
To check if you own a toll-free number
Open the AWS End User Messaging SMS console at https://console.aws.amazon.com/sms-voice/
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In the navigation pane, under SMS and voice, choose Phone numbers.
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Toll-free numbers have their type listed as toll free.
Yes. If you currently own a toll-free number, you must register to use it.
Follow the directions at Request a phone number in AWS End User Messaging SMS to purchase a toll-free number.
If you already procured your TFN and created a registration form then follow the directions at US toll-free number registration form to complete the form. If you need to create a registration then follow the directions at Create a new registration using the AWS End User Messaging SMS console to register a toll-free number.
Follow the directions at Check a registration's status in AWS End User Messaging SMS to check your registration and status.
You will need to provide your companies address, a business contact, and a use case. You can find the required information at US toll-free number registration form.
If your registration is rejected, its status will be changed to Requires Updates and you can make updates by following the directions in Edit a registration in AWS End User Messaging SMS.
Starting September 15, 2026, all new toll-free number registrations require a Privacy Policy URL and a Terms and Conditions URL. Each field accepts a single publicly accessible URL with a maximum length of 500 characters. The URLs must point to documents that are relevant to your business and consistent with the opt-in disclosures presented to your message recipients. Existing verified toll-free numbers are not affected by this requirement.
The IAM permissions that you use to visit the AWS End User Messaging SMS console must be enabled with the
“sms-voice:*”
