Use AWS artificial intelligence services to transcribe, translate, and analyze your customer interactions
Publication date: June 2019 (last update: April 2022)
This implementation guide discusses architectural considerations and configuration steps for
deploying the AI Powered Speech Analytics for Amazon Connect solution on the Amazon Web Services (AWS)
Cloud. It includes a link to an AWS CloudFormation
The guide is intended for IT infrastructure architects, administrators, and DevOps professionals who have practical experience architecting on the AWS Cloud.