AI Powered Speech Analytics for Amazon Connect

AWS Implementation Guide

AWS Solutions Builder Team

June 2019 (last update: March 2020)

This implementation guide discusses architectural considerations and configuration steps for deploying the AI Powered Speech Analytics for Amazon Connect solution on the Amazon Web Services (AWS) Cloud. It includes a link to AWS CloudFormation template and instructions for manual steps to launch, configure, and run the AWS security, compute, storage, and other services required to deploy this solution on AWS, and using AWS best practices for security and availability.

The guide is intended for IT infrastructure architects, administrators, and DevOps professionals who have practical experience architecting on the AWS Cloud.