Use AWS artificial intelligence services to transcribe, translate, and analyze your customer interactions

Publication date: June 2019 (last update: May 2021)

This implementation guide discusses architectural considerations and configuration steps for deploying the AI Powered Speech Analytics for Amazon Connect solution on the Amazon Web Services (AWS) Cloud. It includes a link to an AWS CloudFormation template and instructions for manual steps to launch, configure, and run the AWS security, compute, storage, and other services required to deploy this solution on AWS, and using AWS best practices for security and availability.

The guide is intended for IT infrastructure architects, administrators, and DevOps professionals who have practical experience architecting on the AWS Cloud.