Request Syntax Request Parameters Response Syntax Response Elements Errors See Also

CreateCallAnalyticsCategory

Creates a new Call Analytics category.

All categories are automatically applied to your Call Analytics transcriptions. Note that in order to apply categories to your transcriptions, you must create them before submitting your transcription request, as categories cannot be applied retroactively.

When creating a new category, you can use the InputType parameter to label the category as a POST_CALL or a REAL_TIME category. POST_CALL categories can only be applied to post-call transcriptions and REAL_TIME categories can only be applied to real-time transcriptions. If you do not include InputType, your category is created as a POST_CALL category by default.

Call Analytics categories are composed of rules. For each category, you must create between 1 and 20 rules. Rules can include these parameters: InterruptionFilter, NonTalkTimeFilter, SentimentFilter, and TranscriptFilter.

To update an existing category, see UpdateCallAnalyticsCategory.

To learn more about Call Analytics categories, see Creating categories for post-call transcriptions and Creating categories for real-time transcriptions.

Request Syntax


{
   "CategoryName": "string",
   "InputType": "string",
   "Rules": [ 
      { ... }
   ]
}

Request Parameters

For information about the parameters that are common to all actions, see Common Parameters.

The request accepts the following data in JSON format.

CategoryName

A unique name, chosen by you, for your Call Analytics category. It's helpful to use a detailed naming system that will make sense to you in the future. For example, it's better to use sentiment-positive-last30seconds for a category over a generic name like test-category.

Category names are case sensitive.

Type: String

Length Constraints: Minimum length of 1. Maximum length of 200.

Pattern: ^[0-9a-zA-Z._-]+

Required: Yes

InputType

Choose whether you want to create a real-time or a post-call category for your Call Analytics transcription.

Specifying POST_CALL assigns your category to post-call transcriptions; categories with this input type cannot be applied to streaming (real-time) transcriptions.

Specifying REAL_TIME assigns your category to streaming transcriptions; categories with this input type cannot be applied to post-call transcriptions.

If you do not include InputType, your category is created as a post-call category by default.

Type: String

Valid Values: REAL_TIME | POST_CALL

Required: No

Rules

Rules define a Call Analytics category. When creating a new category, you must create between 1 and 20 rules for that category. For each rule, you specify a filter you want applied to the attributes of a call. For example, you can choose a sentiment filter that detects if a customer's sentiment was positive during the last 30 seconds of the call.

Type: Array of Rule objects

Array Members: Minimum number of 1 item. Maximum number of 20 items.

Required: Yes

Response Syntax


{
   "CategoryProperties": { 
      "CategoryName": "string",
      "CreateTime": number,
      "InputType": "string",
      "LastUpdateTime": number,
      "Rules": [ 
         { ... }
      ]
   }
}

Response Elements

If the action is successful, the service sends back an HTTP 200 response.

The following data is returned in JSON format by the service.

CategoryProperties

Provides you with the properties of your new category, including its associated rules.

Type: CategoryProperties object

Errors

For information about the errors that are common to all actions, see Common Errors.

BadRequestException

Your request didn't pass one or more validation tests. This can occur when the entity you're trying to delete doesn't exist or if it's in a non-terminal state (such as IN PROGRESS). See the exception message field for more information.

HTTP Status Code: 400

ConflictException

A resource already exists with this name. Resource names must be unique within an AWS account.

HTTP Status Code: 400

InternalFailureException

There was an internal error. Check the error message, correct the issue, and try your request again.

HTTP Status Code: 500

LimitExceededException

You've either sent too many requests or your input file is too long. Wait before retrying your request, or use a smaller file and try your request again.

HTTP Status Code: 400