Rule
A rule is a set of criteria you can specify to flag an attribute in your Call Analytics output. Rules define a Call Analytics category.
Rules can include these parameters: InterruptionFilter, NonTalkTimeFilter, SentimentFilter, and TranscriptFilter. To learn more about these parameters, refer to Rule criteria.
To learn more about Call Analytics categories, see Creating categories.
To learn more about Call Analytics, see Analyzing call center audio with Call Analytics.
Contents
- InterruptionFilter
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Flag the presence or absence of interruptions in your Call Analytics transcription output. Refer to InterruptionFilter for more detail.
Type: InterruptionFilter object
Required: No
- NonTalkTimeFilter
-
Flag the presence or absence of periods of silence in your Call Analytics transcription output. Refer to NonTalkTimeFilter for more detail.
Type: NonTalkTimeFilter object
Required: No
- SentimentFilter
-
Flag the presence or absence of specific sentiments in your Call Analytics transcription output. Refer to SentimentFilter for more detail.
Type: SentimentFilter object
Required: No
- TranscriptFilter
-
Flag the presence or absence of specific words or phrases in your Call Analytics transcription output. Refer to TranscriptFilter for more detail.
Type: TranscriptFilter object
Required: No
See Also
For more information about using this API in one of the language-specific AWS SDKs, see the following:
