Amazon WorkSpaces
User Guide

Amazon WorkSpaces iPad Client Application

The following information will help you get started with the Amazon WorkSpaces iPad client application.


The Amazon WorkSpaces iPad client application requires the following:

  • iPad 2 or later with iOS 8.0 or later

  • iPad Retina with iOS 8.0 and later

  • iPad Mini with iOS 8.0 and later

  • iPad Pro with iOS 9.0 and later

Setup and Installation

To download and install the client application, complete the following procedure.

To download and install the client application

  1. On your iPad, search the App Store for the Amazon WorkSpaces client application.

  2. Download and install the application.

  3. Verify that the Amazon WorkSpaces client application icon appears on one of the iPad desktops.

Connecting to Your WorkSpace

To connect to your WorkSpace, complete the following procedure.

To connect to your WorkSpace

  1. On your iPad, open the Amazon WorkSpaces client application.

  2. The first time that you run the client application, you are prompted for your registration code, which is contained in your welcome email. The Amazon WorkSpaces client application uses the registration code and username to identify which WorkSpace to connect to. When you launch the client application later, the same registration code is used. You can enter a different registration code by launching the client application and choosing Enter new registration code on the login screen.

  3. Enter your username and password and choose Sign In. If your Amazon WorkSpaces administrator has enabled multi-factor authentication for your organization's WorkSpaces, you are prompted for a passcode to complete your login. Your Amazon WorkSpaces administrator will provide more information about how to obtain your passcode.

  4. If your Amazon WorkSpaces administrator has not disabled the "Remember Me" feature, you are prompted to save your credentials securely so that you can connect to your WorkSpace easily in the future. Your credentials will be securely cached up to the maximum lifetime of your Kerberos ticket.

    After the client application connects to your WorkSpace, your WorkSpace desktop is displayed.

    (Optional) If your WorkSpace uses an AD Connector directory, you can update the maximum lifetime of the Kerberos ticket by following the steps in Configuring Kerberos Policies in the Microsoft TechNet Library. If you need to disable the "Remember Me" feature, search for help in the Amazon WorkSpaces forum.


The following are the gestures that are supported for the Amazon WorkSpaces iPad client application.

Single tap

Equivalent to a single click in Windows.

Double tap

Equivalent to a double click in Windows.

Two finger single tap

Equivalent to a right-click in Windows.

Two finger double tap

Toggles the on-screen keyboard display.

Swipe from left

Displays the radial menu. For more information, see Radial Menu

Two finger scroll

Scrolls vertically.

Two finger pinch

Zooms display in or out.

Two finger pan

Pans the desktop when zoomed in.

Radial Menu

The radial menu is displayed by swiping from the left side of the screen.

                iPad radial menu

The radial menu provides quick access to the following features:

Connection Status – Displays the connection status.

Disconnect – Disconnects the client application without logging off.

Direct Mouse Mode – Sets the input to direct mouse mode. For more information, see Mouse Modes.

Help – Displays the command and gesture tutorial.

Keyboard – Toggles the display of the on-screen keyboard.

Windows Start Menu – Displays the Windows Start Menu.

Offset Mouse Mode – Sets the input to offset mouse mode. For more information, see Mouse Modes.


To toggle the display of the on-screen keyboard, double-tap with two fingers anywhere on the screen. Special key combinations are displayed in the top row of the keyboard.

Mouse Modes

The mouse mode is set using the radial menu.

Direct Mode

In direct mouse mode, the mouse cursor is placed wherever you tap your finger. In this mode, a single tap is equivalent to a left mouse button click and a two finger single tap is equivalent to a right mouse button click.

Offset Mode

In offset mouse mode, the mouse cursor tracks the movement of your finger on the screen. In this mode, simulate a left mouse button click by tapping the left mouse button icon.

                    Left mouse button icon

Simulate a right mouse button click by tapping the right mouse button icon.

                    Right mouse button icon


To disconnect the iPad client, display the radial menu, tap the disconnect icon, and tap Disconnect. You can also log off the WorkSpace, which disconnects the client.

Release Notes

The following table describes the changes to each release of the iPad client application.

Release Changes


  • New logo

  • Improved user interface and stability


Localization enhancements


  • Enabled ATS to support HTTPS TLS 1.2.

  • Added a microphone privacy statement.

  • Improved the default resolution for iPad Pro models.

  • Improved localization in multiple languages.

  • Fixed a black screen issue on 9.7-inch iPad Pro.

  • Fixed the app icon zooming issue on iOS 10.

  • Fixed an audio echo issue.

  • Security fixes and various improvements.


  • Added support for audio session management, enabling you to play music in the background while using WorkSpaces

  • Added support for the German language

  • Added support for local IPv6 networking


  • Added support for new WorkSpace states STOPPING and STOPPED

  • Fixed minor bugs and improved stability


  • Added support to save registration codes, enabling you to switch WorkSpaces without re-entering the registration codes

  • Fixed an issue with arrow key support on Bluetooth keywords

  • Fixed an issue with Bluetooth keyboards inadvertently activating the on-screen shortcut bar

  • Improved usability and stability


  • Added advanced connection health checks, enabling you to troubleshoot connection issues

  • Improved stability


Improved stability on iOS 8


Improved stability


  • Improved the UI and login experience

  • Added support to choose screen resolution

  • Added support to choose scrolling direction


  • Improved error messages

  • Improved the Bluetooth keyboard experience

  • Improved scrolling experience


Improved the login experience


Improved the login experience


  • Improved the login experience

  • Improved network connectivity


Improved the login experience


Improved the login experience


  • Added connection health checks

  • Fix for iPad Air and iPad mini


Improved radial functionality


Initial release