Contact

Contains information about a contact.

AgentInfo

Information about the agent who accepted the contact.

Required: No

AnsweringMachineDetectionStatus

Indicates how an outbound campaign call is actually disposed if the contact is connected to Amazon Connect.

Type: String

Required: No

Arn

The Amazon Resource Name (ARN) for the contact.

Type: String

Required: No

Campaign

Information associated with a campaign.

Type: Campaign object

Required: No

Channel

How the contact reached your contact center.

Type: String

Valid Values: VOICE | CHAT | TASK

Required: No

ConnectedToSystemTimestamp

The timestamp when customer endpoint connected to Amazon Connect.

Type: Timestamp

Required: No

Customer

Information about the Customer on the contact.

Type: Customer object

Required: No

CustomerVoiceActivity

Information about customer’s voice activity.

Type: CustomerVoiceActivity object

Required: No

Description

The description of the contact.

Type: String

Length Constraints: Minimum length of 0. Maximum length of 4096.

Required: No

DisconnectDetails

Information about the call disconnect experience.

Type: DisconnectDetails object

Required: No

DisconnectTimestamp

The timestamp when the customer endpoint disconnected from Amazon Connect.

Type: Timestamp

Required: No

Id

The identifier for the contact.

Type: String

Length Constraints: Minimum length of 1. Maximum length of 256.

Required: No

InitialContactId

If this contact is related to other contacts, this is the ID of the initial contact.

Type: String

Length Constraints: Minimum length of 1. Maximum length of 256.

Required: No

InitiationMethod

Indicates how the contact was initiated.

Type: String

Required: No

InitiationTimestamp

The date and time this contact was initiated, in UTC time. For INBOUND, this is when the contact arrived. For OUTBOUND, this is when the agent began dialing. For CALLBACK, this is when the callback contact was created. For TRANSFER and QUEUE_TRANSFER, this is when the transfer was initiated. For API, this is when the request arrived. For EXTERNAL_OUTBOUND, this is when the agent started dialing the external participant. For MONITOR, this is when the supervisor started listening to a contact.

Type: Timestamp

Required: No

LastPausedTimestamp

The timestamp when the contact was last paused.

Type: Timestamp

Required: No

LastResumedTimestamp

The timestamp when the contact was last resumed.

Type: Timestamp

Required: No

LastUpdateTimestamp

The timestamp when contact was last updated.

Type: Timestamp

Required: No

Name

The name of the contact.

Type: String

Length Constraints: Minimum length of 0. Maximum length of 512.

Required: No

PreviousContactId

If this contact is not the first contact, this is the ID of the previous contact.

Type: String

Length Constraints: Minimum length of 1. Maximum length of 256.

Required: No

QualityMetrics

Information about the quality of the participant's media connection.

Type: QualityMetrics object

Required: No

QueueInfo

If this contact was queued, this contains information about the queue.

Type: QueueInfo object

Required: No

QueuePriority

An integer that represents the queue priority to be applied to the contact (lower priorities are routed preferentially). Cannot be specified if the QueueTimeAdjustmentSeconds is specified. Must be statically defined, must be larger than zero, and a valid integer value. Default Value is 5.

Type: Long

Valid Range: Minimum value of 1. Maximum value of 9223372036854775807.

Required: No

QueueTimeAdjustmentSeconds

An integer that represents the queue time adjust to be applied to the contact, in seconds (longer / larger queue time are routed preferentially). Cannot be specified if the QueuePriority is specified. Must be statically defined and a valid integer value.

Type: Integer

Required: No

RelatedContactId

The contactId that is related to this contact.

Type: String

Length Constraints: Minimum length of 1. Maximum length of 256.

Required: No

RoutingCriteria

Latest routing criteria on the contact.

Type: RoutingCriteria object

Required: No

ScheduledTimestamp

The timestamp, in Unix epoch time format, at which to start running the inbound flow.

Type: Timestamp

Required: No

SegmentAttributes

A set of system defined key-value pairs stored on individual contact segments using an attribute map. The attributes are standard Amazon Connect attributes and can be accessed in flows. Attribute keys can include only alphanumeric, -, and _ characters. This field can be used to show channel subtype. For example, connect:Guide or connect:SMS.

Type: String to SegmentAttributeValue object map

Key Length Constraints: Minimum length of 1. Maximum length of 128.

Required: No

Tags

Tags associated with the contact. This contains both AWS generated and user-defined tags.

Type: String to string map

Map Entries: Maximum number of 6 items.

Key Length Constraints: Minimum length of 1. Maximum length of 128.

Key Pattern: ^(?!aws:)[a-zA-Z+-=._:/]+$

Value Length Constraints: Maximum length of 256.

Required: No

TotalPauseCount

Total pause count for a contact.

Type: Integer

Valid Range: Minimum value of 0. Maximum value of 10.

Required: No

TotalPauseDurationInSeconds

Total pause duration for a contact in seconds.

Type: Integer

Valid Range: Minimum value of 0.

Required: No

WisdomInfo

Information about Amazon Connect Wisdom.

Type: WisdomInfo object

Required: No

Contact

Contents

See Also