示例评估表输出

此部分显示了评估的导出输出路径，并提供了评估表得分和元数据的示例。

验证您的 S3 存储桶

当您在 Amazon Connect 控制台中启用 Cont act 评估时，系统会提示您创建或选择 S3 存储桶来存储评估。要验证该存储桶的名称，请转至您的实例别名，依次选择数据存储、联系人评估、编辑。

示例输出位置

以下是评估表的输出文件路径：

• contact_evaluations_S3_bucket/Evaluations/YYYY/MM/DD/hh:mm:ss.sTZD-evaluation_id.json

例如：

amazon-connect-s3/Evaluations/2022/04/14/05:04:20.869Z-11111111-2222-3333-4444-555555555555.json

已知问题：同一评估有两个输出文件

Contact Lens 会为同一个评估表生成两个输出文件。

• 一个文件将写入新的默认 S3 路径。你可以在 AWS 控制台中配置路径。

• 另一个将被弃用的文件将写入以前的另一个 S3 路径中。您可以忽略此文件。

  以前的 S3 路径如下所示：

  • s3_bucket/Evaluations/contact_contactId/evaluation_evaluationId/YYYY-MM-DDThh:mm:ss.sTZD.json

得分和元数据示例

 {
  "schemaVersion": "3.1",
  "evaluationId": "fb90de35-4507-479a-8b57-970290fd5c2c",
  "metadata": {
    "contactId": "badd4896-75f7-43b3-bee6-c617ed3d04cb",
    "accountId": "874551140838",
    "instanceId": "8f753c94-9cd2-4f16-85eb-945f7f0d559a",
    "agentId": "286bcec0-e722-4166-865f-84db80252218",
    "evaluationDefinitionTitle": "Compliance Evaluation Form",
    "evaluator": "jane",
    "evaluationDefinitionId": "15d8fbf1-b4b2-4ace-869b-82714e2f6e3e",
    "evaluationDefinitionVersion": 2,
    "evaluationStartTimestamp": "2022-11-14T17:57:08.649Z",
    "evaluationSubmitTimestamp": "2022-11-14T17:59:29.052Z",
    "score": { "percentage": 100 }
  },
  "sections": [
    {
      "sectionRefId": "s1a1b58d6",
      "sectionTitle": "The title of the section",
      "notes": "Section note",
      "score": { "percentage": 100 }
    },
    {
      "sectionRefId": "s46661c49",
      "sectionTitle": "The title of the subsection",
      "parentSectionRefId": "s1a1b58d6",
      "score": { "percentage": 100 }
    }
  ],
  "questions": [
    {
      "questionRefId": "q570b206a",
      "sectionRefId": "s46661c49",
      "questionType": "NUMERIC",
      "questionText": "How do you rate the contact between 1 and 10?",
      "answer": {
        "value": "",
        "notes": "Add more information here",
        "metadata": { "notApplicable": true }
      },
      "score": { "notApplicable": true }
    },
    {
      "questionRefId": "q73bc5b9d",
      "sectionRefId": "s46661c49",
      "questionType": "SINGLESELECT",
      "questionText": "Did the agent introduce themselves?",
      "answer": {
        "values": [
          { "valueText": "Yes", "valueRefId": "o6999aa94", "selected": true },
          { "valueText": "No", "valueRefId": "o284e4d9e", "selected": false },
          { "valueText": "Maybe", "valueRefId": "o1b2f0a14", "selected": false }
        ],
        "notes": "Add more information here",
        "metadata": { "notApplicable": false }
      },
      "score": { "percentage": 100 }
    },
    {
      "questionRefId": "qc2effc9d",
      "sectionRefId": "s46661c49",
      "questionType": "TEXT",
      "questionText": "Describe the outcome.",
      "answer": {
        "value": "Example answer text",
        "notes": "Add more information here",
        "metadata": { "notApplicable": false }
      },
      "score": { "notApplicable": true }
    }
  ]
}