com.amazonaws.services.connect.model

Class MediaConcurrency

java.lang.Object

com.amazonaws.services.connect.model.MediaConcurrency

All Implemented Interfaces:

StructuredPojo, Serializable, Cloneable

@Generated(value="com.amazonaws:aws-java-sdk-code-generator")
public class MediaConcurrency
extends Object
implements Serializable, Cloneable, StructuredPojo

Contains information about which channels are supported, and how many contacts an agent can have on a channel simultaneously.

See Also:

AWS API Documentation, Serialized Form

Constructor Summary

Constructors

Constructor and Description
MediaConcurrency()

Method Summary

Modifier and Type	Method and Description
MediaConcurrency	clone()
boolean	equals(Object obj)
String	getChannel() The channels that agents can handle in the Contact Control Panel (CCP).
Integer	getConcurrency() The number of contacts an agent can have on a channel simultaneously.
CrossChannelBehavior	getCrossChannelBehavior() Defines the cross-channel routing behavior for each channel that is enabled for this Routing Profile.
int	hashCode()
void	marshall(ProtocolMarshaller protocolMarshaller) Marshalls this structured data using the given ProtocolMarshaller.
void	setChannel(String channel) The channels that agents can handle in the Contact Control Panel (CCP).
void	setConcurrency(Integer concurrency) The number of contacts an agent can have on a channel simultaneously.
void	setCrossChannelBehavior(CrossChannelBehavior crossChannelBehavior) Defines the cross-channel routing behavior for each channel that is enabled for this Routing Profile.
String	toString() Returns a string representation of this object.
MediaConcurrency	withChannel(Channel channel) The channels that agents can handle in the Contact Control Panel (CCP).
MediaConcurrency	withChannel(String channel) The channels that agents can handle in the Contact Control Panel (CCP).
MediaConcurrency	withConcurrency(Integer concurrency) The number of contacts an agent can have on a channel simultaneously.
MediaConcurrency	withCrossChannelBehavior(CrossChannelBehavior crossChannelBehavior) Defines the cross-channel routing behavior for each channel that is enabled for this Routing Profile.

Methods inherited from class java.lang.Object

getClass, notify, notifyAll, wait, wait, wait

Constructor Detail

MediaConcurrency

public MediaConcurrency()

Method Detail

setChannel

public void setChannel(String channel)

The channels that agents can handle in the Contact Control Panel (CCP).

Parameters:

channel - The channels that agents can handle in the Contact Control Panel (CCP).

See Also:

Channel

getChannel

public String getChannel()

The channels that agents can handle in the Contact Control Panel (CCP).

Returns:

The channels that agents can handle in the Contact Control Panel (CCP).

See Also:

Channel

withChannel

public MediaConcurrency withChannel(String channel)

The channels that agents can handle in the Contact Control Panel (CCP).

Parameters:

channel - The channels that agents can handle in the Contact Control Panel (CCP).

Returns:

Returns a reference to this object so that method calls can be chained together.

See Also:

Channel

withChannel

public MediaConcurrency withChannel(Channel channel)

The channels that agents can handle in the Contact Control Panel (CCP).

Parameters:

channel - The channels that agents can handle in the Contact Control Panel (CCP).

Returns:

Returns a reference to this object so that method calls can be chained together.

See Also:

Channel

setConcurrency

public void setConcurrency(Integer concurrency)

The number of contacts an agent can have on a channel simultaneously.

Valid Range for VOICE: Minimum value of 1. Maximum value of 1.

Valid Range for CHAT: Minimum value of 1. Maximum value of 10.

Valid Range for TASK: Minimum value of 1. Maximum value of 10.

Parameters:

concurrency - The number of contacts an agent can have on a channel simultaneously.

Valid Range for VOICE: Minimum value of 1. Maximum value of 1.

Valid Range for CHAT: Minimum value of 1. Maximum value of 10.

Valid Range for TASK: Minimum value of 1. Maximum value of 10.

getConcurrency

public Integer getConcurrency()

The number of contacts an agent can have on a channel simultaneously.

Valid Range for VOICE: Minimum value of 1. Maximum value of 1.

Valid Range for CHAT: Minimum value of 1. Maximum value of 10.

Valid Range for TASK: Minimum value of 1. Maximum value of 10.

Returns:

The number of contacts an agent can have on a channel simultaneously.

Valid Range for VOICE: Minimum value of 1. Maximum value of 1.

Valid Range for CHAT: Minimum value of 1. Maximum value of 10.

Valid Range for TASK: Minimum value of 1. Maximum value of 10.

withConcurrency

public MediaConcurrency withConcurrency(Integer concurrency)

The number of contacts an agent can have on a channel simultaneously.

Valid Range for VOICE: Minimum value of 1. Maximum value of 1.

Valid Range for CHAT: Minimum value of 1. Maximum value of 10.

Valid Range for TASK: Minimum value of 1. Maximum value of 10.

Parameters:

concurrency - The number of contacts an agent can have on a channel simultaneously.

Valid Range for VOICE: Minimum value of 1. Maximum value of 1.

Valid Range for CHAT: Minimum value of 1. Maximum value of 10.

Valid Range for TASK: Minimum value of 1. Maximum value of 10.

Returns:

Returns a reference to this object so that method calls can be chained together.

setCrossChannelBehavior

public void setCrossChannelBehavior(CrossChannelBehavior crossChannelBehavior)

Defines the cross-channel routing behavior for each channel that is enabled for this Routing Profile. For example, this allows you to offer an agent a different contact from another channel when they are currently working with a contact from a Voice channel.

Parameters:

crossChannelBehavior - Defines the cross-channel routing behavior for each channel that is enabled for this Routing Profile. For example, this allows you to offer an agent a different contact from another channel when they are currently working with a contact from a Voice channel.

getCrossChannelBehavior

public CrossChannelBehavior getCrossChannelBehavior()

Defines the cross-channel routing behavior for each channel that is enabled for this Routing Profile. For example, this allows you to offer an agent a different contact from another channel when they are currently working with a contact from a Voice channel.

Returns:

Defines the cross-channel routing behavior for each channel that is enabled for this Routing Profile. For example, this allows you to offer an agent a different contact from another channel when they are currently working with a contact from a Voice channel.

withCrossChannelBehavior

public MediaConcurrency withCrossChannelBehavior(CrossChannelBehavior crossChannelBehavior)

Defines the cross-channel routing behavior for each channel that is enabled for this Routing Profile. For example, this allows you to offer an agent a different contact from another channel when they are currently working with a contact from a Voice channel.

Parameters:

crossChannelBehavior - Defines the cross-channel routing behavior for each channel that is enabled for this Routing Profile. For example, this allows you to offer an agent a different contact from another channel when they are currently working with a contact from a Voice channel.

Returns:

Returns a reference to this object so that method calls can be chained together.

toString

public String toString()

Returns a string representation of this object. This is useful for testing and debugging. Sensitive data will be redacted from this string using a placeholder value.

Overrides:

toString in class Object

Returns:

A string representation of this object.

See Also:

Object.toString()

equals

public boolean equals(Object obj)

Overrides:

equals in class Object

hashCode

public int hashCode()

Overrides:

hashCode in class Object

clone

public MediaConcurrency clone()

Overrides:

clone in class Object

marshall

public void marshall(ProtocolMarshaller protocolMarshaller)

Description copied from interface: StructuredPojo

Marshalls this structured data using the given ProtocolMarshaller.

Specified by:

marshall in interface StructuredPojo

Parameters:

protocolMarshaller - Implementation of ProtocolMarshaller used to marshall this object's data.