| ActionSummary |
Information about an action.
|
| ActivateEvaluationFormRequest |
|
| ActivateEvaluationFormResult |
|
| AgentConfig |
The distribution of agents between the instance and its replica(s).
|
| AgentContactReference |
Information about the contact
associated to the user. |
| AgentHierarchyGroup |
Information about an agent hierarchy group.
|
| AgentHierarchyGroups |
A structure that defines search criteria for contacts using agent hierarchy group levels.
|
| AgentInfo |
Information about the agent who accepted the contact.
|
| AgentQualityMetrics |
Information about the quality of the Agent's media connection
|
| AgentsCriteria |
Can be used to define a list of preferred agents to target the contact within the queue.
|
| AgentStatus |
Contains information about an agent status.
|
| AgentStatusReference |
Information about the agent's status.
|
| AgentStatusSearchCriteria |
The search criteria to be used to return agent statuses.
|
| AgentStatusSearchFilter |
Filters to be applied to search results.
|
| AgentStatusSummary |
Summary information for an agent status.
|
| AllowedCapabilities |
Information about the capabilities enabled for participants of the contact.
|
| AnalyticsDataAssociationResult |
This API is in preview release for Amazon Connect and is subject to change.
|
| AnswerMachineDetectionConfig |
Configuration of the answering machine detection.
|
| Application |
This API is in preview release for Amazon Connect and is subject to change.
|
| AssignContactCategoryActionDefinition |
This action must be set if TriggerEventSource is one of the following values:
OnPostCallAnalysisAvailable | OnRealTimeCallAnalysisAvailable |
OnRealTimeChatAnalysisAvailable | OnPostChatAnalysisAvailable.
|
| AssociateAnalyticsDataSetRequest |
|
| AssociateAnalyticsDataSetResult |
|
| AssociateApprovedOriginRequest |
|
| AssociateApprovedOriginResult |
|
| AssociateBotRequest |
|
| AssociateBotResult |
|
| AssociateDefaultVocabularyRequest |
|
| AssociateDefaultVocabularyResult |
|
| AssociateFlowRequest |
|
| AssociateFlowResult |
|
| AssociateInstanceStorageConfigRequest |
|
| AssociateInstanceStorageConfigResult |
|
| AssociateLambdaFunctionRequest |
|
| AssociateLambdaFunctionResult |
|
| AssociateLexBotRequest |
|
| AssociateLexBotResult |
|
| AssociatePhoneNumberContactFlowRequest |
|
| AssociatePhoneNumberContactFlowResult |
|
| AssociateQueueQuickConnectsRequest |
|
| AssociateQueueQuickConnectsResult |
|
| AssociateRoutingProfileQueuesRequest |
|
| AssociateRoutingProfileQueuesResult |
|
| AssociateSecurityKeyRequest |
|
| AssociateSecurityKeyResult |
|
| AssociateTrafficDistributionGroupUserRequest |
|
| AssociateTrafficDistributionGroupUserResult |
|
| AssociateUserProficienciesRequest |
|
| AssociateUserProficienciesResult |
|
| AttachedFile |
Information about the attached file.
|
| AttachedFileError |
Error describing a failure to retrieve attached file metadata through BatchGetAttachedFileMetadata action.
|
| AttachmentReference |
Information about a reference when the referenceType is ATTACHMENT.
|
| Attendee |
The attendee information, including attendee ID and join token.
|
| Attribute |
A toggle for an individual feature at the instance level.
|
| AttributeAndCondition |
A list of conditions which would be applied together with an AND condition.
|
| AttributeCondition |
An object to specify the predefined attribute condition.
|
| AudioFeatures |
Has audio-specific configurations as the operating parameter for Echo Reduction.
|
| AudioQualityMetricsInfo |
Contains information for score and potential quality issues for Audio
|
| AuthenticationProfile |
This API is in preview release for Amazon Connect and is subject to change.
|
| AuthenticationProfileSummary |
This API is in preview release for Amazon Connect and is subject to change.
|
| AvailableNumberSummary |
Information about available phone numbers.
|
| BatchAssociateAnalyticsDataSetRequest |
|
| BatchAssociateAnalyticsDataSetResult |
|
| BatchDisassociateAnalyticsDataSetRequest |
|
| BatchDisassociateAnalyticsDataSetResult |
|
| BatchGetAttachedFileMetadataRequest |
|
| BatchGetAttachedFileMetadataResult |
|
| BatchGetFlowAssociationRequest |
|
| BatchGetFlowAssociationResult |
|
| BatchPutContactRequest |
|
| BatchPutContactResult |
|
| Campaign |
Information associated with a campaign.
|
| ChatEvent |
Chat integration event containing payload to perform different chat actions such as:
|
| ChatMessage |
A chat message.
|
| ChatParticipantRoleConfig |
Configuration information for the chat participant role.
|
| ChatStreamingConfiguration |
The streaming configuration, such as the Amazon SNS streaming endpoint.
|
| ClaimedPhoneNumberSummary |
Information about a phone number that has been claimed to your Amazon Connect instance or traffic distribution group.
|
| ClaimPhoneNumberRequest |
|
| ClaimPhoneNumberResult |
|
| CommonAttributeAndCondition |
A list of conditions which would be applied together with an AND condition.
|
| CompleteAttachedFileUploadRequest |
Request to CompleteAttachedFileUpload API
|
| CompleteAttachedFileUploadResult |
Response from CompleteAttachedFileUpload API
|
| Condition |
A leaf node condition which can be used to specify a ProficiencyName, ProficiencyValue and ProficiencyLimit.
|
| ConnectionData |
Information required to join the call.
|
| Contact |
Contains information about a contact.
|
| ContactAnalysis |
A structure that defines search criteria for contacts using analysis outputs from Amazon Connect Contact Lens.
|
| ContactDataRequest |
Request object with information to create a contact.
|
| ContactFilter |
Filters user data based on the contact information that is associated to the users.
|
| ContactFlow |
Contains information about a flow.
|
| ContactFlowModule |
Contains information about a flow module.
|
| ContactFlowModuleSearchCriteria |
The search criteria to be used to return flow modules.
|
| ContactFlowModuleSearchFilter |
The search criteria to be used to return flow modules.
|
| ContactFlowModuleSummary |
Contains summary information about a flow.
|
| ContactFlowSearchCriteria |
The search criteria to be used to return contact flows.
|
| ContactFlowSearchFilter |
Filters to be applied to search results.
|
| ContactFlowSummary |
Contains summary information about a flow.
|
| ContactSearchSummary |
Information of returned contact.
|
| ContactSearchSummaryAgentInfo |
Information about the agent who accepted the contact.
|
| ContactSearchSummaryQueueInfo |
If this contact was queued, this contains information about the queue.
|
| ControlPlaneAttributeFilter |
An object that can be used to specify Tag conditions inside the SearchFilter.
|
| ControlPlaneTagFilter |
An object that can be used to specify Tag conditions inside the SearchFilter.
|
| ControlPlaneUserAttributeFilter |
An object that can be used to specify Tag conditions or Hierarchy Group conditions inside the
SearchFilter.
|
| CreateAgentStatusRequest |
|
| CreateAgentStatusResult |
|
| CreateCaseActionDefinition |
The CreateCase action definition.
|
| CreateContactFlowModuleRequest |
|
| CreateContactFlowModuleResult |
|
| CreateContactFlowRequest |
|
| CreateContactFlowResult |
|
| CreatedByInfo |
Information on the identity that created the file.
|
| CreateEvaluationFormRequest |
|
| CreateEvaluationFormResult |
|
| CreateHoursOfOperationRequest |
|
| CreateHoursOfOperationResult |
|
| CreateInstanceRequest |
|
| CreateInstanceResult |
|
| CreateIntegrationAssociationRequest |
|
| CreateIntegrationAssociationResult |
|
| CreateParticipantRequest |
|
| CreateParticipantResult |
|
| CreatePersistentContactAssociationRequest |
|
| CreatePersistentContactAssociationResult |
|
| CreatePredefinedAttributeRequest |
|
| CreatePredefinedAttributeResult |
|
| CreatePromptRequest |
|
| CreatePromptResult |
|
| CreateQueueRequest |
|
| CreateQueueResult |
|
| CreateQuickConnectRequest |
|
| CreateQuickConnectResult |
|
| CreateRoutingProfileRequest |
|
| CreateRoutingProfileResult |
|
| CreateRuleRequest |
|
| CreateRuleResult |
|
| CreateSecurityProfileRequest |
|
| CreateSecurityProfileResult |
|
| CreateTaskTemplateRequest |
|
| CreateTaskTemplateResult |
|
| CreateTrafficDistributionGroupRequest |
|
| CreateTrafficDistributionGroupResult |
|
| CreateUseCaseRequest |
|
| CreateUseCaseResult |
|
| CreateUserHierarchyGroupRequest |
|
| CreateUserHierarchyGroupResult |
|
| CreateUserRequest |
|
| CreateUserResult |
|
| CreateViewRequest |
|
| CreateViewResult |
|
| CreateViewVersionRequest |
|
| CreateViewVersionResult |
|
| CreateVocabularyRequest |
|
| CreateVocabularyResult |
|
| Credentials |
Contains credentials to use for federation.
|
| CrossChannelBehavior |
Defines the cross-channel routing behavior that allows an agent working on a contact in one channel to be offered a
contact from a different channel.
|
| CurrentMetric |
Contains information about a real-time metric.
|
| CurrentMetricData |
Contains the data for a real-time metric.
|
| CurrentMetricResult |
Contains information about a set of real-time metrics.
|
| CurrentMetricSortCriteria |
The way to sort the resulting response based on metrics.
|
| Customer |
Information about the Customer on the contact.
|
| CustomerQualityMetrics |
Information about the quality of the Customer's media connection
|
| CustomerVoiceActivity |
Information about customer’s voice activity.
|
| DateReference |
Information about a reference when the referenceType is DATE.
|
| DeactivateEvaluationFormRequest |
|
| DeactivateEvaluationFormResult |
|
| DefaultVocabulary |
Contains information about a default vocabulary.
|
| DeleteAttachedFileRequest |
Request to DeleteAttachedFile API
|
| DeleteAttachedFileResult |
Response from DeleteAttachedFile API
|
| DeleteContactEvaluationRequest |
|
| DeleteContactEvaluationResult |
|
| DeleteContactFlowModuleRequest |
|
| DeleteContactFlowModuleResult |
|
| DeleteContactFlowRequest |
|
| DeleteContactFlowResult |
|
| DeleteEvaluationFormRequest |
|
| DeleteEvaluationFormResult |
|
| DeleteHoursOfOperationRequest |
|
| DeleteHoursOfOperationResult |
|
| DeleteInstanceRequest |
|
| DeleteInstanceResult |
|
| DeleteIntegrationAssociationRequest |
|
| DeleteIntegrationAssociationResult |
|
| DeletePredefinedAttributeRequest |
|
| DeletePredefinedAttributeResult |
|
| DeletePromptRequest |
|
| DeletePromptResult |
|
| DeleteQueueRequest |
|
| DeleteQueueResult |
|
| DeleteQuickConnectRequest |
|
| DeleteQuickConnectResult |
|
| DeleteRoutingProfileRequest |
|
| DeleteRoutingProfileResult |
|
| DeleteRuleRequest |
|
| DeleteRuleResult |
|
| DeleteSecurityProfileRequest |
|
| DeleteSecurityProfileResult |
|
| DeleteTaskTemplateRequest |
|
| DeleteTaskTemplateResult |
|
| DeleteTrafficDistributionGroupRequest |
|
| DeleteTrafficDistributionGroupResult |
|
| DeleteUseCaseRequest |
|
| DeleteUseCaseResult |
|
| DeleteUserHierarchyGroupRequest |
|
| DeleteUserHierarchyGroupResult |
|
| DeleteUserRequest |
|
| DeleteUserResult |
|
| DeleteViewRequest |
|
| DeleteViewResult |
|
| DeleteViewVersionRequest |
|
| DeleteViewVersionResult |
|
| DeleteVocabularyRequest |
|
| DeleteVocabularyResult |
|
| DescribeAgentStatusRequest |
|
| DescribeAgentStatusResult |
|
| DescribeAuthenticationProfileRequest |
|
| DescribeAuthenticationProfileResult |
|
| DescribeContactEvaluationRequest |
|
| DescribeContactEvaluationResult |
|
| DescribeContactFlowModuleRequest |
|
| DescribeContactFlowModuleResult |
|
| DescribeContactFlowRequest |
|
| DescribeContactFlowResult |
|
| DescribeContactRequest |
|
| DescribeContactResult |
|
| DescribeEvaluationFormRequest |
|
| DescribeEvaluationFormResult |
|
| DescribeHoursOfOperationRequest |
|
| DescribeHoursOfOperationResult |
|
| DescribeInstanceAttributeRequest |
|
| DescribeInstanceAttributeResult |
|
| DescribeInstanceRequest |
|
| DescribeInstanceResult |
|
| DescribeInstanceStorageConfigRequest |
|
| DescribeInstanceStorageConfigResult |
|
| DescribePhoneNumberRequest |
|
| DescribePhoneNumberResult |
|
| DescribePredefinedAttributeRequest |
|
| DescribePredefinedAttributeResult |
|
| DescribePromptRequest |
|
| DescribePromptResult |
|
| DescribeQueueRequest |
|
| DescribeQueueResult |
|
| DescribeQuickConnectRequest |
|
| DescribeQuickConnectResult |
|
| DescribeRoutingProfileRequest |
|
| DescribeRoutingProfileResult |
|
| DescribeRuleRequest |
|
| DescribeRuleResult |
|
| DescribeSecurityProfileRequest |
|
| DescribeSecurityProfileResult |
|
| DescribeTrafficDistributionGroupRequest |
|
| DescribeTrafficDistributionGroupResult |
|
| DescribeUserHierarchyGroupRequest |
|
| DescribeUserHierarchyGroupResult |
|
| DescribeUserHierarchyStructureRequest |
|
| DescribeUserHierarchyStructureResult |
|
| DescribeUserRequest |
|
| DescribeUserResult |
|
| DescribeViewRequest |
|
| DescribeViewResult |
|
| DescribeVocabularyRequest |
|
| DescribeVocabularyResult |
|
| DeviceInfo |
Information regarding the device.
|
| Dimensions |
Contains information about the dimensions for a set of metrics.
|
| DisassociateAnalyticsDataSetRequest |
|
| DisassociateAnalyticsDataSetResult |
|
| DisassociateApprovedOriginRequest |
|
| DisassociateApprovedOriginResult |
|
| DisassociateBotRequest |
|
| DisassociateBotResult |
|
| DisassociateFlowRequest |
|
| DisassociateFlowResult |
|
| DisassociateInstanceStorageConfigRequest |
|
| DisassociateInstanceStorageConfigResult |
|
| DisassociateLambdaFunctionRequest |
|
| DisassociateLambdaFunctionResult |
|
| DisassociateLexBotRequest |
|
| DisassociateLexBotResult |
|
| DisassociatePhoneNumberContactFlowRequest |
|
| DisassociatePhoneNumberContactFlowResult |
|
| DisassociateQueueQuickConnectsRequest |
|
| DisassociateQueueQuickConnectsResult |
|
| DisassociateRoutingProfileQueuesRequest |
|
| DisassociateRoutingProfileQueuesResult |
|
| DisassociateSecurityKeyRequest |
|
| DisassociateSecurityKeyResult |
|
| DisassociateTrafficDistributionGroupUserRequest |
|
| DisassociateTrafficDistributionGroupUserResult |
|
| DisassociateUserProficienciesRequest |
|
| DisassociateUserProficienciesResult |
|
| DisconnectDetails |
Information about the call disconnect experience.
|
| DisconnectReason |
Contains details about why a contact was disconnected.
|
| DismissUserContactRequest |
|
| DismissUserContactResult |
|
| Distribution |
Information about a traffic distribution.
|
| DownloadUrlMetadata |
Metadata used to download the attached file.
|
| EmailReference |
Information about a reference when the referenceType is EMAIL.
|
| EmptyFieldValue |
An empty value.
|
| EncryptionConfig |
The encryption configuration.
|
| EndAssociatedTasksActionDefinition |
End associated tasks related to a case.
|
| Endpoint |
Information about the endpoint.
|
| ErrorResult |
This API is in preview release for Amazon Connect and is subject to change.
|
| Evaluation |
Information about a contact evaluation.
|
| EvaluationAnswerData |
Information about answer data for a contact evaluation.
|
| EvaluationAnswerInput |
Information about input answers for a contact evaluation.
|
| EvaluationAnswerOutput |
Information about output answers for a contact evaluation.
|
| EvaluationForm |
Information about the evaluation form.
|
| EvaluationFormContent |
Information about an evaluation form used in a contact evaluation.
|
| EvaluationFormItem |
Information about an item from an evaluation form.
|
| EvaluationFormNumericQuestionAutomation |
Information about the automation configuration in numeric questions.
|
| EvaluationFormNumericQuestionOption |
Information about the option range used for scoring in numeric questions.
|
| EvaluationFormNumericQuestionProperties |
Information about properties for a numeric question in an evaluation form.
|
| EvaluationFormQuestion |
Information about a question from an evaluation form.
|
| EvaluationFormQuestionTypeProperties |
Information about properties for a question in an evaluation form.
|
| EvaluationFormScoringStrategy |
Information about scoring strategy for an evaluation form.
|
| EvaluationFormSection |
Information about a section from an evaluation form.
|
| EvaluationFormSingleSelectQuestionAutomation |
Information about the automation configuration in single select questions.
|
| EvaluationFormSingleSelectQuestionAutomationOption |
Information about the automation option of a single select question.
|
| EvaluationFormSingleSelectQuestionOption |
Information about the automation configuration in single select questions.
|
| EvaluationFormSingleSelectQuestionProperties |
Information about the options in single select questions.
|
| EvaluationFormSummary |
Summary information about an evaluation form.
|
| EvaluationFormVersionSummary |
Summary information about an evaluation form.
|
| EvaluationMetadata |
Metadata information about a contact evaluation.
|
| EvaluationNote |
Information about notes for a contact evaluation.
|
| EvaluationScore |
Information about scores of a contact evaluation item (section or question).
|
| EvaluationSummary |
Summary information about a contact evaluation.
|
| EventBridgeActionDefinition |
The EventBridge action definition.
|
| Expiry |
An object to specify the expiration of a routing step.
|
| Expression |
A tagged union to specify expression for a routing step.
|
| FailedRequest |
Request for which contact failed to be generated.
|
| FieldValue |
Object for case field values.
|
| FieldValueUnion |
Object to store union of Field values.
|
| Filters |
Contains the filter to apply when retrieving metrics.
|
| FilterV2 |
Contains the filter to apply when retrieving metrics with the GetMetricDataV2 API. |
| FlowAssociationSummary |
Information about flow associations.
|
| GetAttachedFileRequest |
Request to GetAttachedFile API.
|
| GetAttachedFileResult |
Response from GetAttachedFile API.
|
| GetContactAttributesRequest |
|
| GetContactAttributesResult |
|
| GetCurrentMetricDataRequest |
|
| GetCurrentMetricDataResult |
|
| GetCurrentUserDataRequest |
|
| GetCurrentUserDataResult |
|
| GetFederationTokenRequest |
|
| GetFederationTokenResult |
|
| GetFlowAssociationRequest |
|
| GetFlowAssociationResult |
|
| GetMetricDataRequest |
|
| GetMetricDataResult |
|
| GetMetricDataV2Request |
|
| GetMetricDataV2Result |
|
| GetPromptFileRequest |
|
| GetPromptFileResult |
|
| GetTaskTemplateRequest |
|
| GetTaskTemplateResult |
|
| GetTrafficDistributionRequest |
|
| GetTrafficDistributionResult |
|
| HierarchyGroup |
Contains information about a hierarchy group.
|
| HierarchyGroupCondition |
A leaf node condition which can be used to specify a hierarchy group condition.
|
| HierarchyGroups |
Information about the agent hierarchy.
|
| HierarchyGroupSummary |
Contains summary information about a hierarchy group.
|
| HierarchyGroupSummaryReference |
Information about the hierarchy group.
|
| HierarchyLevel |
Contains information about a hierarchy level.
|
| HierarchyLevelUpdate |
Contains information about the hierarchy level to update.
|
| HierarchyPath |
Contains information about the levels of a hierarchy group.
|
| HierarchyPathReference |
Information about the levels in the hierarchy group.
|
| HierarchyStructure |
Contains information about a hierarchy structure.
|
| HierarchyStructureUpdate |
Contains information about the level hierarchy to update.
|
| HistoricalMetric |
Contains information about a historical metric.
|
| HistoricalMetricData |
Contains the data for a historical metric.
|
| HistoricalMetricResult |
Contains information about the historical metrics retrieved.
|
| HoursOfOperation |
Information about of the hours of operation.
|
| HoursOfOperationConfig |
Contains information about the hours of operation.
|
| HoursOfOperationSearchCriteria |
The search criteria to be used to return hours of operations.
|
| HoursOfOperationSearchFilter |
Filters to be applied to search results.
|
| HoursOfOperationSummary |
Contains summary information about hours of operation for a contact center.
|
| HoursOfOperationTimeSlice |
The start time or end time for an hours of operation.
|
| ImportPhoneNumberRequest |
|
| ImportPhoneNumberResult |
|
| Instance |
The Amazon Connect instance.
|
| InstanceStatusReason |
Relevant details why the instance was not successfully created.
|
| InstanceStorageConfig |
The storage configuration for the instance.
|
| InstanceSummary |
Information about the instance.
|
| IntegrationAssociationSummary |
Contains summary information about the associated AppIntegrations.
|
| IntervalDetails |
Information about the interval period to use for returning results.
|
| InvalidRequestExceptionReason |
Reason why the request was invalid.
|
| InvisibleFieldInfo |
A field that is invisible to an agent.
|
| KinesisFirehoseConfig |
Configuration information of a Kinesis Data Firehose delivery stream.
|
| KinesisStreamConfig |
Configuration information of a Kinesis data stream.
|
| KinesisVideoStreamConfig |
Configuration information of a Kinesis video stream.
|
| LexBot |
Configuration information of an Amazon Lex bot.
|
| LexBotConfig |
Configuration information of an Amazon Lex or Amazon Lex V2 bot.
|
| LexV2Bot |
Configuration information of an Amazon Lex V2 bot.
|
| ListAgentStatusesRequest |
|
| ListAgentStatusesResult |
|
| ListAnalyticsDataAssociationsRequest |
|
| ListAnalyticsDataAssociationsResult |
|
| ListApprovedOriginsRequest |
|
| ListApprovedOriginsResult |
|
| ListAuthenticationProfilesRequest |
|
| ListAuthenticationProfilesResult |
|
| ListBotsRequest |
|
| ListBotsResult |
|
| ListCondition |
A leaf node condition which can be used to specify a List condition to search users with attributes included in Lists
like Proficiencies.
|
| ListContactEvaluationsRequest |
|
| ListContactEvaluationsResult |
|
| ListContactFlowModulesRequest |
|
| ListContactFlowModulesResult |
|
| ListContactFlowsRequest |
|
| ListContactFlowsResult |
|
| ListContactReferencesRequest |
|
| ListContactReferencesResult |
|
| ListDefaultVocabulariesRequest |
|
| ListDefaultVocabulariesResult |
|
| ListEvaluationFormsRequest |
|
| ListEvaluationFormsResult |
|
| ListEvaluationFormVersionsRequest |
|
| ListEvaluationFormVersionsResult |
|
| ListFlowAssociationsRequest |
|
| ListFlowAssociationsResult |
|
| ListHoursOfOperationsRequest |
|
| ListHoursOfOperationsResult |
|
| ListInstanceAttributesRequest |
|
| ListInstanceAttributesResult |
|
| ListInstancesRequest |
|
| ListInstancesResult |
|
| ListInstanceStorageConfigsRequest |
|
| ListInstanceStorageConfigsResult |
|
| ListIntegrationAssociationsRequest |
|
| ListIntegrationAssociationsResult |
|
| ListLambdaFunctionsRequest |
|
| ListLambdaFunctionsResult |
|
| ListLexBotsRequest |
|
| ListLexBotsResult |
|
| ListPhoneNumbersRequest |
|
| ListPhoneNumbersResult |
|
| ListPhoneNumbersSummary |
Information about phone numbers that have been claimed to your Amazon Connect instance or traffic distribution group.
|
| ListPhoneNumbersV2Request |
|
| ListPhoneNumbersV2Result |
|
| ListPredefinedAttributesRequest |
|
| ListPredefinedAttributesResult |
|
| ListPromptsRequest |
|
| ListPromptsResult |
|
| ListQueueQuickConnectsRequest |
|
| ListQueueQuickConnectsResult |
|
| ListQueuesRequest |
|
| ListQueuesResult |
|
| ListQuickConnectsRequest |
|
| ListQuickConnectsResult |
|
| ListRealtimeContactAnalysisSegmentsV2Request |
|
| ListRealtimeContactAnalysisSegmentsV2Result |
|
| ListRoutingProfileQueuesRequest |
|
| ListRoutingProfileQueuesResult |
|
| ListRoutingProfilesRequest |
|
| ListRoutingProfilesResult |
|
| ListRulesRequest |
|
| ListRulesResult |
|
| ListSecurityKeysRequest |
|
| ListSecurityKeysResult |
|
| ListSecurityProfileApplicationsRequest |
|
| ListSecurityProfileApplicationsResult |
|
| ListSecurityProfilePermissionsRequest |
|
| ListSecurityProfilePermissionsResult |
|
| ListSecurityProfilesRequest |
|
| ListSecurityProfilesResult |
|
| ListTagsForResourceRequest |
|
| ListTagsForResourceResult |
|
| ListTaskTemplatesRequest |
|
| ListTaskTemplatesResult |
|
| ListTrafficDistributionGroupsRequest |
|
| ListTrafficDistributionGroupsResult |
|
| ListTrafficDistributionGroupUsersRequest |
|
| ListTrafficDistributionGroupUsersResult |
|
| ListUseCasesRequest |
Provides summary information about the use cases for the specified integration association.
|
| ListUseCasesResult |
|
| ListUserHierarchyGroupsRequest |
|
| ListUserHierarchyGroupsResult |
|
| ListUserProficienciesRequest |
|
| ListUserProficienciesResult |
|
| ListUsersRequest |
|
| ListUsersResult |
|
| ListViewsRequest |
|
| ListViewsResult |
|
| ListViewVersionsRequest |
|
| ListViewVersionsResult |
|
| MatchCriteria |
An object to define AgentsCriteria.
|
| MediaConcurrency |
Contains information about which channels are supported, and how many contacts an agent can have on a channel
simultaneously.
|
| MediaPlacement |
A set of endpoints used by clients to connect to the media service group for an Amazon Chime SDK meeting.
|
| Meeting |
A meeting created using the Amazon Chime SDK.
|
| MeetingFeaturesConfiguration |
The configuration settings of the features available to a meeting.
|
| MetricDataV2 |
Contains the name, thresholds, and metric filters.
|
| MetricFilterV2 |
Contains information about the filter used when retrieving metrics.
|
| MetricInterval |
The interval period with the start and end time for the metrics.
|
| MetricResultV2 |
Contains information about the metric results.
|
| MetricV2 |
Contains information about the metric.
|
| MonitorContactRequest |
|
| MonitorContactResult |
|
| NewSessionDetails |
Payload of chat properties to apply when starting a new contact.
|
| NotificationRecipientType |
The type of notification recipient.
|
| NumberCondition |
A leaf node condition which can be used to specify a numeric condition.
|
| NumberReference |
Information about a reference when the referenceType is NUMBER.
|
| NumericQuestionPropertyValueAutomation |
Information about the property value used in automation of a numeric questions.
|
| OutboundCallerConfig |
The outbound caller ID name, number, and outbound whisper flow.
|
| ParticipantCapabilities |
The configuration for the allowed capabilities for participants present over the call.
|
| ParticipantDetails |
The customer's details.
|
| ParticipantDetailsToAdd |
The details to add for the participant.
|
| ParticipantTimerConfiguration |
Configuration information for the timer.
|
| ParticipantTimerValue |
The value of the timer.
|
| ParticipantTokenCredentials |
The credentials used by the participant.
|
| PauseContactRequest |
|
| PauseContactResult |
|
| PersistentChat |
Enable persistent chats.
|
| PhoneNumberQuickConnectConfig |
Contains information about a phone number for a quick connect.
|
| PhoneNumberStatus |
The status of the phone number.
|
| PhoneNumberSummary |
Contains summary information about a phone number for a contact center.
|
| PredefinedAttribute |
Information about a predefined attribute.
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| PredefinedAttributeSearchCriteria |
The search criteria to be used to return predefined attributes.
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| PredefinedAttributeSummary |
Summary of a predefined attribute.
|
| PredefinedAttributeValues |
Information about values of a predefined attribute.
|
| ProblemDetail |
Information about a problem detail.
|
| Prompt |
Information about a prompt.
|
| PromptSearchCriteria |
The search criteria to be used to return prompts.
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| PromptSearchFilter |
Filters to be applied to search results.
|
| PromptSummary |
Contains information about the prompt.
|
| PropertyValidationExceptionProperty |
Contains information about why a property is not valid.
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| PutUserStatusRequest |
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| PutUserStatusResult |
|
| QualityMetrics |
Information about the quality of the participant's media connection.
|
| Queue |
Contains information about a queue.
|
| QueueInfo |
If this contact was queued, this contains information about the queue.
|
| QueueQuickConnectConfig |
Contains information about a queue for a quick connect.
|
| QueueReference |
Contains information about a queue resource for which metrics are returned.
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| QueueSearchCriteria |
The search criteria to be used to return queues.
|
| QueueSearchFilter |
Filters to be applied to search results.
|
| QueueSummary |
Contains summary information about a queue.
|
| QuickConnect |
Contains information about a quick connect.
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| QuickConnectConfig |
Contains configuration settings for a quick connect.
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| QuickConnectSearchCriteria |
The search criteria to be used to return quick connects.
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| QuickConnectSearchFilter |
Filters to be applied to search results.
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| QuickConnectSummary |
Contains summary information about a quick connect.
|
| ReadOnlyFieldInfo |
Indicates a field that is read-only to an agent.
|
| RealTimeContactAnalysisAttachment |
Object that describes attached file.
|
| RealTimeContactAnalysisCategoryDetails |
Provides information about the category rule that was matched.
|
| RealTimeContactAnalysisCharacterInterval |
Begin and end offsets for a part of text.
|
| RealTimeContactAnalysisIssueDetected |
Potential issues that are detected based on an artificial intelligence analysis of each turn in the conversation.
|
| RealTimeContactAnalysisPointOfInterest |
The section of the contact transcript segment that category rule was detected.
|
| RealtimeContactAnalysisSegment |
An analyzed segment for a real-time analysis session.
|
| RealTimeContactAnalysisSegmentAttachments |
Segment containing list of attachments.
|
| RealTimeContactAnalysisSegmentCategories |
The matched category rules.
|
| RealTimeContactAnalysisSegmentEvent |
Segment type describing a contact event.
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| RealTimeContactAnalysisSegmentIssues |
Segment type containing a list of detected issues.
|
| RealTimeContactAnalysisSegmentPostContactSummary |
Information about the post-contact summary for a real-time contact segment.
|
| RealTimeContactAnalysisSegmentTranscript |
The analyzed transcript segment.
|
| RealTimeContactAnalysisTimeData |
Object describing time with which the segment is associated.
|
| RealTimeContactAnalysisTranscriptItemRedaction |
Object describing redaction applied to the segment.
|
| RealTimeContactAnalysisTranscriptItemWithCharacterOffsets |
Transcript representation containing Id and list of character intervals that are associated with analysis data.
|
| RealTimeContactAnalysisTranscriptItemWithContent |
Transcript representation containing Id, Content and list of character intervals that are associated with analysis
data.
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| Reference |
Well-formed data on a contact, used by agents to complete a contact request.
|
| ReferenceSummary |
Contains summary information about a reference.
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| ReleasePhoneNumberRequest |
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| ReleasePhoneNumberResult |
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| ReplicateInstanceRequest |
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| ReplicateInstanceResult |
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| RequiredFieldInfo |
Information about a required field.
|
| ResourceTagsSearchCriteria |
The search criteria to be used to search tags.
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| ResumeContactRecordingRequest |
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| ResumeContactRecordingResult |
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| ResumeContactRequest |
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| ResumeContactResult |
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| RoutingCriteria |
Latest routing criteria on the contact.
|
| RoutingProfile |
Contains information about a routing profile.
|
| RoutingProfileQueueConfig |
Contains information about the queue and channel for which priority and delay can be set.
|
| RoutingProfileQueueConfigSummary |
Contains summary information about a routing profile queue.
|
| RoutingProfileQueueReference |
Contains the channel and queue identifier for a routing profile.
|
| RoutingProfileReference |
Information about the routing profile assigned to the user.
|
| RoutingProfileSearchCriteria |
The search criteria to be used to return routing profiles.
|
| RoutingProfileSearchFilter |
Filters to be applied to search results.
|
| RoutingProfileSummary |
Contains summary information about a routing profile.
|
| Rule |
Information about a rule.
|
| RuleAction |
Information about the action to be performed when a rule is triggered.
|
| RuleSummary |
A list of ActionTypes associated with a rule.
|
| RuleTriggerEventSource |
The name of the event source.
|
| S3Config |
Information about the Amazon Simple Storage Service (Amazon S3) storage type.
|
| SearchableContactAttributes |
A structure that defines search criteria based on user-defined contact attributes that are configured for contact
search.
|
| SearchableContactAttributesCriteria |
The search criteria based on user-defned contact attribute key and values to search on.
|
| SearchAgentStatusesRequest |
|
| SearchAgentStatusesResult |
|
| SearchAvailablePhoneNumbersRequest |
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| SearchAvailablePhoneNumbersResult |
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| SearchContactFlowModulesRequest |
|
| SearchContactFlowModulesResult |
|
| SearchContactFlowsRequest |
|
| SearchContactFlowsResult |
|
| SearchContactsRequest |
|
| SearchContactsResult |
|
| SearchContactsTimeRange |
A structure of time range that you want to search results.
|
| SearchCriteria |
A structure of search criteria to be used to return contacts.
|
| SearchHoursOfOperationsRequest |
|
| SearchHoursOfOperationsResult |
|
| SearchPredefinedAttributesRequest |
|
| SearchPredefinedAttributesResult |
|
| SearchPromptsRequest |
|
| SearchPromptsResult |
|
| SearchQueuesRequest |
|
| SearchQueuesResult |
|
| SearchQuickConnectsRequest |
|
| SearchQuickConnectsResult |
|
| SearchResourceTagsRequest |
|
| SearchResourceTagsResult |
|
| SearchRoutingProfilesRequest |
|
| SearchRoutingProfilesResult |
|
| SearchSecurityProfilesRequest |
|
| SearchSecurityProfilesResult |
|
| SearchUserHierarchyGroupsRequest |
|
| SearchUserHierarchyGroupsResult |
|
| SearchUsersRequest |
|
| SearchUsersResult |
|
| SearchVocabulariesRequest |
|
| SearchVocabulariesResult |
|
| SecurityKey |
Configuration information of the security key.
|
| SecurityProfile |
Contains information about a security profile.
|
| SecurityProfileSearchCriteria |
The search criteria to be used to return security profiles.
|
| SecurityProfileSearchSummary |
Information about the returned security profiles.
|
| SecurityProfilesSearchFilter |
Filters to be applied to search results.
|
| SecurityProfileSummary |
Contains information about a security profile.
|
| SegmentAttributeValue |
A value for a segment attribute.
|
| SendChatIntegrationEventRequest |
|
| SendChatIntegrationEventResult |
|
| SendNotificationActionDefinition |
Information about the send notification action.
|
| SignInConfig |
The distribution that determines which Amazon Web Services Regions should be used to sign in agents in to both the
instance and its replica(s).
|
| SignInDistribution |
The distribution of sign in traffic between the instance and its replica(s).
|
| SingleSelectQuestionRuleCategoryAutomation |
Information about the automation option based on a rule category for a single select question.
|
| Sort |
A structure that defines the field name to sort by and a sort order.
|
| StartAttachedFileUploadRequest |
|
| StartAttachedFileUploadResult |
Response from StartAttachedFileUpload API.
|
| StartChatContactRequest |
|
| StartChatContactResult |
|
| StartContactEvaluationRequest |
|
| StartContactEvaluationResult |
|
| StartContactRecordingRequest |
|
| StartContactRecordingResult |
|
| StartContactStreamingRequest |
|
| StartContactStreamingResult |
|
| StartOutboundVoiceContactRequest |
|
| StartOutboundVoiceContactResult |
|
| StartTaskContactRequest |
|
| StartTaskContactResult |
|
| StartWebRTCContactRequest |
|
| StartWebRTCContactResult |
|
| Step |
Step signifies the criteria to be used for routing to an agent
|
| StopContactRecordingRequest |
|
| StopContactRecordingResult |
|
| StopContactRequest |
|
| StopContactResult |
|
| StopContactStreamingRequest |
|
| StopContactStreamingResult |
|
| StringCondition |
A leaf node condition which can be used to specify a string condition.
|
| StringReference |
Information about a reference when the referenceType is STRING.
|
| SubmitAutoEvaluationActionDefinition |
Information about the submit automated evaluation action.
|
| SubmitContactEvaluationRequest |
|
| SubmitContactEvaluationResult |
|
| SuccessfulRequest |
Request for which contact was successfully created.
|
| SuspendContactRecordingRequest |
|
| SuspendContactRecordingResult |
|
| TagCondition |
A leaf node condition which can be used to specify a tag condition, for example, HAVE BPO = 123.
|
| TagContactRequest |
|
| TagContactResult |
|
| TagResourceRequest |
|
| TagResourceResult |
|
| TagSearchCondition |
The search criteria to be used to return tags.
|
| TagSet |
A tag set contains tag key and tag value.
|
| TaskActionDefinition |
Information about the task action.
|
| TaskTemplateConstraints |
Describes constraints that apply to the template fields.
|
| TaskTemplateDefaultFieldValue |
Describes a default field and its corresponding value.
|
| TaskTemplateDefaults |
Describes default values for fields on a template.
|
| TaskTemplateField |
Describes a single task template field.
|
| TaskTemplateFieldIdentifier |
The identifier of the task template field.
|
| TaskTemplateMetadata |
Contains summary information about the task template.
|
| TelephonyConfig |
The distribution of traffic between the instance and its replicas.
|
| Threshold |
Contains information about the threshold for service level metrics.
|
| ThresholdV2 |
Contains information about the threshold for service level metrics.
|
| TrafficDistributionGroup |
Information about a traffic distribution group.
|
| TrafficDistributionGroupSummary |
Information about traffic distribution groups.
|
| TrafficDistributionGroupUserSummary |
Summary information about a traffic distribution group user.
|
| Transcript |
A structure that defines search criteria and matching logic to search for contacts by matching text with transcripts
analyzed by Amazon Connect Contact Lens.
|
| TranscriptCriteria |
A structure that defines search criteria base on words or phrases, participants in the Contact Lens conversational
analytics transcript.
|
| TransferContactRequest |
|
| TransferContactResult |
|
| UntagContactRequest |
|
| UntagContactResult |
|
| UntagResourceRequest |
|
| UntagResourceResult |
|
| UpdateAgentStatusRequest |
|
| UpdateAgentStatusResult |
|
| UpdateAuthenticationProfileRequest |
|
| UpdateAuthenticationProfileResult |
|
| UpdateCaseActionDefinition |
The UpdateCase action definition.
|
| UpdateContactAttributesRequest |
|
| UpdateContactAttributesResult |
|
| UpdateContactEvaluationRequest |
|
| UpdateContactEvaluationResult |
|
| UpdateContactFlowContentRequest |
|
| UpdateContactFlowContentResult |
|
| UpdateContactFlowMetadataRequest |
|
| UpdateContactFlowMetadataResult |
|
| UpdateContactFlowModuleContentRequest |
|
| UpdateContactFlowModuleContentResult |
|
| UpdateContactFlowModuleMetadataRequest |
|
| UpdateContactFlowModuleMetadataResult |
|
| UpdateContactFlowNameRequest |
|
| UpdateContactFlowNameResult |
|
| UpdateContactRequest |
|
| UpdateContactResult |
|
| UpdateContactRoutingDataRequest |
|
| UpdateContactRoutingDataResult |
|
| UpdateContactScheduleRequest |
|
| UpdateContactScheduleResult |
|
| UpdateEvaluationFormRequest |
|
| UpdateEvaluationFormResult |
|
| UpdateHoursOfOperationRequest |
|
| UpdateHoursOfOperationResult |
|
| UpdateInstanceAttributeRequest |
|
| UpdateInstanceAttributeResult |
|
| UpdateInstanceStorageConfigRequest |
|
| UpdateInstanceStorageConfigResult |
|
| UpdateParticipantRoleConfigChannelInfo |
Configuration information for the chat participant role.
|
| UpdateParticipantRoleConfigRequest |
|
| UpdateParticipantRoleConfigResult |
|
| UpdatePhoneNumberMetadataRequest |
|
| UpdatePhoneNumberMetadataResult |
|
| UpdatePhoneNumberRequest |
|
| UpdatePhoneNumberResult |
|
| UpdatePredefinedAttributeRequest |
|
| UpdatePredefinedAttributeResult |
|
| UpdatePromptRequest |
|
| UpdatePromptResult |
|
| UpdateQueueHoursOfOperationRequest |
|
| UpdateQueueHoursOfOperationResult |
|
| UpdateQueueMaxContactsRequest |
|
| UpdateQueueMaxContactsResult |
|
| UpdateQueueNameRequest |
|
| UpdateQueueNameResult |
|
| UpdateQueueOutboundCallerConfigRequest |
|
| UpdateQueueOutboundCallerConfigResult |
|
| UpdateQueueStatusRequest |
|
| UpdateQueueStatusResult |
|
| UpdateQuickConnectConfigRequest |
|
| UpdateQuickConnectConfigResult |
|
| UpdateQuickConnectNameRequest |
|
| UpdateQuickConnectNameResult |
|
| UpdateRoutingProfileAgentAvailabilityTimerRequest |
|
| UpdateRoutingProfileAgentAvailabilityTimerResult |
|
| UpdateRoutingProfileConcurrencyRequest |
|
| UpdateRoutingProfileConcurrencyResult |
|
| UpdateRoutingProfileDefaultOutboundQueueRequest |
|
| UpdateRoutingProfileDefaultOutboundQueueResult |
|
| UpdateRoutingProfileNameRequest |
|
| UpdateRoutingProfileNameResult |
|
| UpdateRoutingProfileQueuesRequest |
|
| UpdateRoutingProfileQueuesResult |
|
| UpdateRuleRequest |
|
| UpdateRuleResult |
|
| UpdateSecurityProfileRequest |
|
| UpdateSecurityProfileResult |
|
| UpdateTaskTemplateRequest |
|
| UpdateTaskTemplateResult |
|
| UpdateTrafficDistributionRequest |
|
| UpdateTrafficDistributionResult |
|
| UpdateUserHierarchyGroupNameRequest |
|
| UpdateUserHierarchyGroupNameResult |
|
| UpdateUserHierarchyRequest |
|
| UpdateUserHierarchyResult |
|
| UpdateUserHierarchyStructureRequest |
|
| UpdateUserHierarchyStructureResult |
|
| UpdateUserIdentityInfoRequest |
|
| UpdateUserIdentityInfoResult |
|
| UpdateUserPhoneConfigRequest |
|
| UpdateUserPhoneConfigResult |
|
| UpdateUserProficienciesRequest |
|
| UpdateUserProficienciesResult |
|
| UpdateUserRoutingProfileRequest |
|
| UpdateUserRoutingProfileResult |
|
| UpdateUserSecurityProfilesRequest |
|
| UpdateUserSecurityProfilesResult |
|
| UpdateViewContentRequest |
|
| UpdateViewContentResult |
|
| UpdateViewMetadataRequest |
|
| UpdateViewMetadataResult |
|
| UploadUrlMetadata |
Fields required when uploading an attached file.
|
| UrlReference |
The URL reference.
|
| UseCase |
Contains the use case.
|
| User |
Contains information about a user account for an Amazon Connect instance.
|
| UserData |
Data for a user.
|
| UserDataFilters |
A filter for the user data.
|
| UserHierarchyGroupSearchCriteria |
The search criteria to be used to return userHierarchyGroup.
|
| UserHierarchyGroupSearchFilter |
Filters to be applied to search results.
|
| UserIdentityInfo |
Contains information about the identity of a user.
|
| UserIdentityInfoLite |
The user's first name and last name.
|
| UserPhoneConfig |
Contains information about the phone configuration settings for a user.
|
| UserProficiency |
Information about proficiency of a user.
|
| UserProficiencyDisassociate |
Information about proficiency to be disassociated from the user.
|
| UserQuickConnectConfig |
Contains information about the quick connect configuration settings for a user.
|
| UserReference |
Information about the user.
|
| UserSearchCriteria |
The search criteria to be used to return users.
|
| UserSearchFilter |
Filters to be applied to search results.
|
| UserSearchSummary |
Information about the returned users.
|
| UserSummary |
Contains summary information about a user.
|
| View |
A view resource object.
|
| ViewContent |
View content containing all content necessary to render a view except for runtime input data.
|
| ViewInputContent |
View content containing all content necessary to render a view except for runtime input data and the runtime input
schema, which is auto-generated by this operation.
|
| ViewSummary |
A summary of a view's metadata.
|
| ViewVersionSummary |
A summary of a view version's metadata.
|
| Vocabulary |
Contains information about a custom vocabulary.
|
| VocabularySummary |
Contains summary information about the custom vocabulary.
|
| VoiceRecordingConfiguration |
Contains information about the recording configuration settings.
|
| WisdomInfo |
Information about Amazon Connect Wisdom.
|