Streaming Amazon Chime SDK Voice Connector media to Kinesis - Amazon Chime SDK

Streaming Amazon Chime SDK Voice Connector media to Kinesis

You can stream phone call audio from Amazon Chime SDK Voice Connectors to Amazon Kinesis Video Streams for analytics, machine learning and other processing. Developers can store and encrypt audio data in Kinesis Video Streams, and access the data using the Kinesis Video Streams API operation. For more information, see the Kinesis Video Streams Developer Guide.

Use the Amazon Chime SDK console to start media streaming for your Voice Connector. When media streaming is started, your Voice Connector uses an AWS Identity and Access Management (IAM) service-linked role to grant permissions to stream media to Kinesis Video Streams. Then, call audio from each Voice Connector telephone call leg is streamed in real time to separate Kinesis Video Streams.

Use the Kinesis Video Streams Parser Library to download the media streams sent from your Voice Connector. Filter the streams by the following persistent fragments metadata:

  • TransactionId

  • VoiceConnectorId

For more information, see Kinesis Video Streams Parser Library and Using streaming metadata with Kinesis Video Streams in the Amazon Kinesis Video Streams Developer Guide.

For more information about using IAM service-linked roles with Voice Connectors, see Using the Amazon Chime SDK Voice Connector service-linked role. For more information about using Amazon CloudWatch with the Amazon Chime SDK, see Logging and monitoring in the Amazon Chime SDK.

When you enable media streaming for your Voice Connector, the Amazon Chime SDK creates an IAM service-linked role called AWSServiceRoleForAmazonChimeVoiceConnector. If you have configured call detail record logging for Voice Connectors in the Amazon Chime SDK console, streaming detail records are sent to your configured Amazon S3 bucket. For more information, see Amazon Chime SDK Voice Connector streaming detail records.

Starting media streaming

You use the Amazon Chime SDK console to start media streaming for a Voice Connector.

To start media streaming

  1. Open the Amazon Chime SDK console at https://console.aws.amazon.com/chime-sdk/home.

  2. In the navigation pane, under PSTN Audio, choose Voice connectors.

  3. Choose the name of the Voice Connector.

  4. Choose the Streaming tab.

  5. In the Details section, under Sending to Kinesis Video Streams, choose Start.

  6. Under Data retention period, choose Retain data for, and enter a retention period.

  7. Choose Save.

You use the Amazon Chime SDK console to turn off media streaming. If you no longer need to use media streaming for any of your Voice Connectors, we recommend that you also delete the related service-linked role. For more information, see Deleting a service-linked role for Amazon Chime SDK Voice Connectors.

To stop media streaming for your Voice Connector

  1. Open the Amazon Chime SDK console at https://console.aws.amazon.com/chime-sdk/home.

  2. In the navigation pane, under PSTN Audio, choose Voice connectors.

  3. Choose the name of the Voice Connector.

  4. Choose the Streaming tab.

  5. In the Details section, under Sending to Kinesis Video Streams, choose Stop.

  6. Choose Save.

SIP-based media recording (SIPREC) and network-based recording (NBR) compatibility

You can use an Amazon Chime SDK Voice Connector to stream media to Kinesis Video Streams. You can stream from a SIPREC-compatible voice infrastructure or the NBR feature associated with Cisco Unified Border Element (CUBE).

You must have a Private Branch Exchange (PBX), Session Border Controller (SBC), or contact center that supports the SIPREC protocol or NBR feature. The PBX or SBC must be able to send signaling and media to AWS public IP addresses. For more information, see Before you begin.

To set up streaming of RTP audio streams forked with SIPREC or NBR

  1. Create a Voice Connector. For more information, see Creating an Amazon Chime SDK Voice Connector.

  2. Start media streaming for your Amazon Chime SDK Voice Connector. For more information, see Starting media streaming.

  3. Open the Amazon Chime SDK console at https://console.aws.amazon.com/chime-sdk/home.

  4. In the navigation pane, under SIP Trunking, choose Voice connectors.

  5. Select the Voice Connector and note its Outbound host name. For example, abcdef1ghij2klmno3pqr4.voiceconnector.chime.aws.

  6. Do one of the following:

    • For SIPREC – Configure your PBX, SBC, or other voice infrastructure to fork RTP streams with SIPREC to the Outbound host name of your Voice Connector.

    • For NBR – Configure your PBX, SBC, or other voice infrastructure to fork RTP streams with NBR to the Outbound host name of your Voice Connector. Send an additional header or URI parameter of X-Voice-Connector-Record-Only with the value true in the SIP INVITE.