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[ aws . connect ]

start-chat-contact

Description

Initiates a contact flow to start a new chat for the customer. Response of this API provides a token required to obtain credentials from the CreateParticipantConnection API in the Amazon Connect Participant Service.

When a new chat contact is successfully created, clients need to subscribe to the participant’s connection for the created chat within 5 minutes. This is achieved by invoking CreateParticipantConnection with WEBSOCKET and CONNECTION_CREDENTIALS.

See also: AWS API Documentation

See 'aws help' for descriptions of global parameters.

Synopsis

  start-chat-contact
--instance-id <value>
--contact-flow-id <value>
[--attributes <value>]
--participant-details <value>
[--initial-message <value>]
[--client-token <value>]
[--cli-input-json <value>]
[--generate-cli-skeleton <value>]

Options

--instance-id (string)

The identifier of the Amazon Connect instance.

--contact-flow-id (string)

The identifier of the contact flow for the chat.

--attributes (map)

A custom key-value pair using an attribute map. The attributes are standard Amazon Connect attributes, and can be accessed in contact flows just like any other contact attributes.

There can be up to 32,768 UTF-8 bytes across all key-value pairs per contact. Attribute keys can include only alphanumeric, dash, and underscore characters.

Shorthand Syntax:

KeyName1=string,KeyName2=string

JSON Syntax:

{"string": "string"
  ...}

--participant-details (structure)

Information identifying the participant.

Shorthand Syntax:

DisplayName=string

JSON Syntax:

{
  "DisplayName": "string"
}

--initial-message (structure)

The initial message to be sent to the newly created chat.

Shorthand Syntax:

ContentType=string,Content=string

JSON Syntax:

{
  "ContentType": "string",
  "Content": "string"
}

--client-token (string)

A unique, case-sensitive identifier that you provide to ensure the idempotency of the request.

--cli-input-json (string) Performs service operation based on the JSON string provided. The JSON string follows the format provided by --generate-cli-skeleton. If other arguments are provided on the command line, the CLI values will override the JSON-provided values. It is not possible to pass arbitrary binary values using a JSON-provided value as the string will be taken literally.

--generate-cli-skeleton (string) Prints a JSON skeleton to standard output without sending an API request. If provided with no value or the value input, prints a sample input JSON that can be used as an argument for --cli-input-json. If provided with the value output, it validates the command inputs and returns a sample output JSON for that command.

See 'aws help' for descriptions of global parameters.

Output

ContactId -> (string)

The identifier of this contact within the Amazon Connect instance.

ParticipantId -> (string)

The identifier for a chat participant. The participantId for a chat participant is the same throughout the chat lifecycle.

ParticipantToken -> (string)

The token used by the chat participant to call CreateParticipantConnection . The participant token is valid for the lifetime of a chat participant.