Note: You are viewing the documentation for an older major version of the AWS CLI (version 1).

AWS CLI version 2, the latest major version of AWS CLI, is now stable and recommended for general use. To view this page for the AWS CLI version 2, click here. For more information see the AWS CLI version 2 installation instructions and migration guide.

[ aws . connect ]

transfer-contact

Description

Transfers contacts from one agent or queue to another agent or queue at any point after a contact is created. You can transfer a contact to another queue by providing the flow which orchestrates the contact to the destination queue. This gives you more control over contact handling and helps you adhere to the service level agreement (SLA) guaranteed to your customers.

Note the following requirements:

  • Transfer is supported for only TASK contacts.
  • Do not use both QueueId and UserId in the same call.
  • The following flow types are supported: Inbound flow, Transfer to agent flow, and Transfer to queue flow.
  • The TransferContact API can be called only on active contacts.
  • A contact cannot be transferred more than 11 times.

See also: AWS API Documentation

Synopsis

  transfer-contact
--instance-id <value>
--contact-id <value>
[--queue-id <value>]
[--user-id <value>]
--contact-flow-id <value>
[--client-token <value>]
[--cli-input-json <value>]
[--generate-cli-skeleton <value>]
[--debug]
[--endpoint-url <value>]
[--no-verify-ssl]
[--no-paginate]
[--output <value>]
[--query <value>]
[--profile <value>]
[--region <value>]
[--version <value>]
[--color <value>]
[--no-sign-request]
[--ca-bundle <value>]
[--cli-read-timeout <value>]
[--cli-connect-timeout <value>]

Options

--instance-id (string)

The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

--contact-id (string)

The identifier of the contact in this instance of Amazon Connect.

--queue-id (string)

The identifier for the queue.

--user-id (string)

The identifier for the user.

--contact-flow-id (string)

The identifier of the flow.

--client-token (string)

A unique, case-sensitive identifier that you provide to ensure the idempotency of the request.

--cli-input-json (string) Performs service operation based on the JSON string provided. The JSON string follows the format provided by --generate-cli-skeleton. If other arguments are provided on the command line, the CLI values will override the JSON-provided values. It is not possible to pass arbitrary binary values using a JSON-provided value as the string will be taken literally.

--generate-cli-skeleton (string) Prints a JSON skeleton to standard output without sending an API request. If provided with no value or the value input, prints a sample input JSON that can be used as an argument for --cli-input-json. If provided with the value output, it validates the command inputs and returns a sample output JSON for that command.

Global Options

--debug (boolean)

Turn on debug logging.

--endpoint-url (string)

Override command's default URL with the given URL.

--no-verify-ssl (boolean)

By default, the AWS CLI uses SSL when communicating with AWS services. For each SSL connection, the AWS CLI will verify SSL certificates. This option overrides the default behavior of verifying SSL certificates.

--no-paginate (boolean)

Disable automatic pagination.

--output (string)

The formatting style for command output.

  • json
  • text
  • table

--query (string)

A JMESPath query to use in filtering the response data.

--profile (string)

Use a specific profile from your credential file.

--region (string)

The region to use. Overrides config/env settings.

--version (string)

Display the version of this tool.

--color (string)

Turn on/off color output.

  • on
  • off
  • auto

--no-sign-request (boolean)

Do not sign requests. Credentials will not be loaded if this argument is provided.

--ca-bundle (string)

The CA certificate bundle to use when verifying SSL certificates. Overrides config/env settings.

--cli-read-timeout (int)

The maximum socket read time in seconds. If the value is set to 0, the socket read will be blocking and not timeout. The default value is 60 seconds.

--cli-connect-timeout (int)

The maximum socket connect time in seconds. If the value is set to 0, the socket connect will be blocking and not timeout. The default value is 60 seconds.

Output

ContactId -> (string)

The identifier of the contact in this instance of Amazon Connect.

ContactArn -> (string)

The Amazon Resource Name (ARN) of the contact.