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User Guide

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[ aws . support ]



Adds additional customer communication to an AWS Support case. Use the caseId parameter to identify the case to which to add communication. You can list a set of email addresses to copy on the communication by using the ccEmailAddresses parameter. The communicationBody value contains the text of the communication.


  • You must have a Business or Enterprise support plan to use the AWS Support API.
  • If you call the AWS Support API from an account that does not have a Business or Enterprise support plan, the SubscriptionRequiredException error message appears. For information about changing your support plan, see AWS Support .

See also: AWS API Documentation

See 'aws help' for descriptions of global parameters.


[--case-id <value>]
--communication-body <value>
[--cc-email-addresses <value>]
[--attachment-set-id <value>]
[--cli-input-json <value>]
[--generate-cli-skeleton <value>]


--case-id (string)

The AWS Support case ID requested or returned in the call. The case ID is an alphanumeric string formatted as shown in this example: case-12345678910-2013-c4c1d2bf33c5cf47

--communication-body (string)

The body of an email communication to add to the support case.

--cc-email-addresses (list)

The email addresses in the CC line of an email to be added to the support case.



"string" "string" ...

--attachment-set-id (string)

The ID of a set of one or more attachments for the communication to add to the case. Create the set by calling AddAttachmentsToSet

--cli-input-json (string) Performs service operation based on the JSON string provided. The JSON string follows the format provided by --generate-cli-skeleton. If other arguments are provided on the command line, the CLI values will override the JSON-provided values. It is not possible to pass arbitrary binary values using a JSON-provided value as the string will be taken literally.

--generate-cli-skeleton (string) Prints a JSON skeleton to standard output without sending an API request. If provided with no value or the value input, prints a sample input JSON that can be used as an argument for --cli-input-json. If provided with the value output, it validates the command inputs and returns a sample output JSON for that command.

See 'aws help' for descriptions of global parameters.


To add communication to a case

The following add-communication-to-case example adds communications to a support case in your AWS account.

aws support add-communication-to-case \
    --case-id "case-12345678910-2013-c4c1d2bf33c5cf47" \
    --communication-body "I'm attaching a set of images to this case." \
    --cc-email-addresses "" \
    --attachment-set-id "as-2f5a6faa2a4a1e600-mu-nk5xQlBr70-G1cUos5LZkd38KOAHZa9BMDVzNEXAMPLE"


    "result": true

For more information, see Case management in the AWS Support User Guide.


result -> (boolean)

True if AddCommunicationToCase succeeds. Otherwise, returns an error.