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User Guide

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[ aws . support ]



Returns the list of severity levels that you can assign to an AWS Support case. The severity level for a case is also a field in the CaseDetails data type included in any CreateCase request.

See also: AWS API Documentation

See 'aws help' for descriptions of global parameters.


[--language <value>]
[--cli-input-json <value>]
[--generate-cli-skeleton <value>]


--language (string)

The ISO 639-1 code for the language in which AWS provides support. AWS Support currently supports English ("en") and Japanese ("ja"). Language parameters must be passed explicitly for operations that take them.

--cli-input-json (string) Performs service operation based on the JSON string provided. The JSON string follows the format provided by --generate-cli-skeleton. If other arguments are provided on the command line, the CLI values will override the JSON-provided values. It is not possible to pass arbitrary binary values using a JSON-provided value as the string will be taken literally.

--generate-cli-skeleton (string) Prints a JSON skeleton to standard output without sending an API request. If provided with no value or the value input, prints a sample input JSON that can be used as an argument for --cli-input-json. If provided with the value output, it validates the command inputs and returns a sample output JSON for that command.

See 'aws help' for descriptions of global parameters.


severityLevels -> (list)

The available severity levels for the support case. Available severity levels are defined by your service level agreement with AWS.


A code and name pair that represents the severity level of a support case. The available values depend on the support plan for the account. For more information, see Choosing a Severity .

code -> (string)

The code for case severity level.

Valid values: low | normal | high | urgent | critical

name -> (string)

The name of the severity level that corresponds to the severity level code.


The values returned by the API differ from the values that are displayed in the AWS Support Center. For example, for the code "low", the API name is "Low", but the name in the Support Center is "General guidance". These are the Support Center code/name mappings:

  • low : General guidance
  • normal : System impaired
  • high : Production system impaired
  • urgent : Production system down
  • critical : Business-critical system down

For more information, see Choosing a Severity