Table Of Contents


User Guide

First time using the AWS CLI? See the User Guide for help getting started.

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[ aws . support ]



Returns the list of severity levels that you can assign to a support case. The severity level for a case is also a field in the CaseDetails data type that you include for a CreateCase request.


  • You must have a Business or Enterprise Support plan to use the AWS Support API.
  • If you call the AWS Support API from an account that does not have a Business or Enterprise Support plan, the SubscriptionRequiredException error message appears. For information about changing your support plan, see AWS Support .

See also: AWS API Documentation

See 'aws help' for descriptions of global parameters.


[--language <value>]
[--cli-input-json <value>]
[--generate-cli-skeleton <value>]


--language (string)

The ISO 639-1 code for the language in which AWS provides support. AWS Support currently supports English ("en") and Japanese ("ja"). Language parameters must be passed explicitly for operations that take them.

--cli-input-json (string) Performs service operation based on the JSON string provided. The JSON string follows the format provided by --generate-cli-skeleton. If other arguments are provided on the command line, the CLI values will override the JSON-provided values. It is not possible to pass arbitrary binary values using a JSON-provided value as the string will be taken literally.

--generate-cli-skeleton (string) Prints a JSON skeleton to standard output without sending an API request. If provided with no value or the value input, prints a sample input JSON that can be used as an argument for --cli-input-json. If provided with the value output, it validates the command inputs and returns a sample output JSON for that command.

See 'aws help' for descriptions of global parameters.


To list the available severity levels

The following describe-severity-levels example lists the available severity levels for a support case.

aws support describe-severity-levels


    "severityLevels": [
            "code": "low",
            "name": "Low"
            "code": "normal",
            "name": "Normal"
            "code": "high",
            "name": "High"
            "code": "urgent",
            "name": "Urgent"
            "code": "critical",
            "name": "Critical"

For more information, see Choosing a severity in the AWS Support User Guide.


severityLevels -> (list)

The available severity levels for the support case. Available severity levels are defined by your service level agreement with AWS.


A code and name pair that represents the severity level of a support case. The available values depend on the support plan for the account. For more information, see Choosing a severity in the AWS Support User Guide .

code -> (string)

The code for case severity level.

Valid values: low | normal | high | urgent | critical

name -> (string)

The name of the severity level that corresponds to the severity level code.


The values returned by the API are different from the values that appear in the AWS Support Center. For example, the API uses the code low , but the name appears as General guidance in Support Center.

The following are the API code names and how they appear in the console:

  • low - General guidance
  • normal - System impaired
  • high - Production system impaired
  • urgent - Production system down
  • critical - Business-critical system down

For more information, see Choosing a severity in the AWS Support User Guide .