UpdateRoutingProfileConcurrency - Amazon Connect


Updates the channels that agents can handle in the Contact Control Panel (CCP) for a routing profile.

Request Syntax

POST /routing-profiles/InstanceId/RoutingProfileId/concurrency HTTP/1.1 Content-type: application/json { "MediaConcurrencies": [ { "Channel": "string", "Concurrency": number, "CrossChannelBehavior": { "BehaviorType": "string" } } ] }

URI Request Parameters

The request uses the following URI parameters.


The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

Length Constraints: Minimum length of 1. Maximum length of 100.

Required: Yes


The identifier of the routing profile.

Required: Yes

Request Body

The request accepts the following data in JSON format.


The channels that agents can handle in the Contact Control Panel (CCP).

Type: Array of MediaConcurrency objects

Required: Yes

Response Syntax

HTTP/1.1 200

Response Elements

If the action is successful, the service sends back an HTTP 200 response with an empty HTTP body.


For information about the errors that are common to all actions, see Common Errors.


Request processing failed because of an error or failure with the service.

HTTP Status Code: 500


One or more of the specified parameters are not valid.

HTTP Status Code: 400


The request is not valid.

HTTP Status Code: 400


The specified resource was not found.

HTTP Status Code: 404


The throttling limit has been exceeded.

HTTP Status Code: 429

See Also

For more information about using this API in one of the language-specific AWS SDKs, see the following: