Set up contact center phone numbers for your Amazon Connect instance

After you create an Amazon Connect instance, you can get a phone number to use for your contact center. You can use this phone number to place a test call in to your contact center to confirm that it is working correctly. You can also use it in your production environment.

• For pricing information about claimed phone numbers, see Amazon Connect pricing.

• For a list of the telephony capabilities that Amazon Connect provides, see the Amazon Connect Telecoms Country Coverage Guide.

If you want to keep a phone number you already have, you can port the phone number and use it with Amazon Connect. After a phone number is ported to Amazon Connect, it appears in the list of available phone numbers for you to assign to flows.

Contents

• Voice channel

• Design for low latency

• Port your current phone number

• Claim and manage your phone numbers

• Use caller identification to personalize customer interaction

• Third-party numbers

• UIFN service support - Inbound only

• Region requirements for ordering and porting phone numbers