Set up phone numbers to use the Amazon Connect service
Important
If you found this page because you need to contact Amazon for support, see Amazon Customer
Service
After you create an Amazon Connect instance, you can claim a phone number to use for your contact center. You can use this phone number to place a test call in to your contact center to confirm that it is working correctly. You can also use it in your production environment.
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For pricing information about claimed phone number costs, see Amazon Connect pricing
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For a list of the telephony capabilities that Amazon Connect provides, see the Amazon Connect Telecoms Country Coverage Guide
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If you want to keep a phone number you already have, you can port the phone number and use it with Amazon Connect. After a phone number is ported to Amazon Connect, it appears in the list of available phone numbers for you to assign to flows.
Contents
- Port your current phone number
- Claim a phone number in your country
- Request an SMS-enabled phone number through Amazon Pinpoint SMS
- Claim a phone number you already own in another country
- List phone numbers claimed to your instance
- Claim phone numbers for Asia Pacific (Tokyo)
- Request numbers or international numbers
- Move a phone number across instances
- Release a phone number
- Third-party numbers
- UIFN service
- Region requirements for ordering and porting phone numbers
