Associate a Phone Number with a Contact Flow - Amazon Connect

Associate a Phone Number with a Contact Flow

After you publish a contact flow, you can associate a phone number with it.

To associate a phone number with a contact flow

  1. Log in to your contact center using your access URL (https://domain.awsapps.com/connect/login).

  2. Choose Routing, Phone numbers.

  3. You can search for a specific number, filter your search by queue, or select a number from the list provided (if applicable).

  4. Click on the number to edit it.

  5. Expand Contact flow / IVR, and select the contact flow to associate with the phone number. When a contact calls the number, they will be connected to that contact flow.

  6. Choose Save.