Associate a phone number with a contact flow
After you publish a contact flow, you can associate a phone number with it.
To associate a phone number with a contact flow
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Log in to your contact center at https://
instance name
.my.connect.aws/. -
Choose Routing, Phone numbers.
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You can search for a specific number, filter your search by queue, or select a number from the list provided (if applicable).
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Click on the number to edit it.
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Expand Contact flow / IVR, and select the contact flow to associate with the phone number. Only published contact flows are listed.
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Choose Save. When a contact calls the number, they are connected to that contact flow.