Associate a phone number with a contact flow - Amazon Connect

Associate a phone number with a contact flow

After you publish a contact flow, you can associate a phone number with it.

To associate a phone number with a contact flow

  1. Log in to your contact center at https://instance name.my.connect.aws/.

  2. Choose Routing, Phone numbers.

  3. You can search for a specific number, filter your search by queue, or select a number from the list provided (if applicable).

  4. Click on the number to edit it.

  5. Expand Contact flow / IVR, and select the contact flow to associate with the phone number. Only published contact flows are listed.

  6. Choose Save. When a contact calls the number, they are connected to that contact flow.