Security profiles for Amazon Connect and Contact Control Panel (CCP) access

A security profile is a group of permissions that map to a common role in a contact center. For example, the Agent security profile contains permissions needed to access the Contact Control Panel (CCP).

Security profiles help you manage who can access the Amazon Connect dashboard and Contact Control Panel (CCP), and who can perform specific tasks.

Contents

• Best practices for security profiles
• About inherited permissions
• List of security profile permissions
• Default security profiles in Amazon Connect
• Assign a security profile to a contact center user
• Create a security profile
• Update security profiles
• Tag-based access control
• Hierarchy access control (Preview)