Claim a phone number in your country - Amazon Connect

Claim a phone number in your country

To place or receive calls in your instance, you need to claim a phone number. If you did not claim a number when you created the instance, follow these steps to claim one now.

To claim a number for your contact center

  1. Log in to your contact center at https://instance name.my.connect.aws/.

  2. On the navigation menu, choose Channels, Phone numbers.

  3. Choose Claim a number. You can choose a toll free number or a Direct Inward Dialing (DID) number.

    Note

    Use the Amazon Connect service quotas increase form for these situations:

    • If you select a country or region, but no numbers display, you can request additional numbers for the country or region.

    • If you want to request a specific area code or prefix that you don't see listed, we'll try to accommodate your request.

  4. Enter a description for the number and, if required, attach it to a contact flow in Contact flow / IVR.

  5. Choose Save.

  6. Repeat this process until you have claimed all your required phone numbers.

There is a service quota for how many phone numbers you can have in each instance. For the default service quota, see Amazon Connect service quotas. If you reach your quota, but want a different phone number, you can release one of previously claimed numbers. You cannot claim the same phone number after releasing it.

If you need more phone numbers, you can request a service quota increase using the Amazon Connect service quota increase form.

"You've reached the limit of Phone Numbers. To increase the limit, contact support."

Even if it's the first time you've claimed a phone number, it's possible to get this error message when you attempt to claim a number. All the issues that cause this error message require help from AWS Support to resolve.

Contact AWS Support and they will provide assistance.