Claim a Phone Number - Amazon Connect

Claim a Phone Number

To place or receive calls in your instance, you need to claim a phone number. If you did not claim a number when you created the instance, follow these steps to claim one now.

To claim a number for your contact center

  1. Log in to your contact center using your access URL (https://domain.awsapps.com/connect/login).

  2. Choose Routing, Phone numbers.

  3. Choose Claim a number. You can choose a toll free number or a Direct Inward Dialing (DID) number.

    Note

    Use the Amazon Connect service quotas increase form for these situations:

    • If you select a country, but there are no numbers displayed for that country, you can request additional numbers for the country.

    • If you want to request a specific area code or prefix that you don't see listed.

    We'll try to accommodate your request.

  4. Enter a description for the number and, if required, attach it to a contact flow in Contact flow / IVR.

  5. Choose Save.

  6. Repeat this process until you have claimed all your required phone numbers.

There is a service quota for how many phone numbers you can have in each instance. For the default service quota, see Amazon Connect Service Quotas. If you reach your quota, but want a different phone number, you can release one of previously claimed numbers. You cannot claim the same phone number after releasing it.

If you need more phone numbers, you can request a service quota increase using the Amazon Connect service quota increase form.

Claim a Phone Number in Another Country

Let's say your business is located in Germany. You also have agents in Japan to serve customers who live there, and you need a Japanese phone number for that contact center. To claim a phone number that you already own in another country, use the following steps to create a support case. To claim a number that you don’t already own in another country, see Request a Special Phone Number.

  1. Go to Create case.

  2. Choose Service limit increase.

  3. In Limit type select Amazon Connect.

  4. In Use case description, provide the address of your business that's located in the other country.

  5. In Contact options, choose whether we should contact you by email or phone.

  6. Choose Submit.

We'll contact you to help with your request.

Request a Special Phone Number

To request a special phone number that you don't already own, or a phone number that you don’t already own in another country, create a support case. It can take 2-6 weeks for us to fulfill your request.

  1. Go to Create case.

  2. Choose Service limit increase.

  3. In Limit type select Amazon Connect.

  4. In Use case description, enter the number you want to request.

  5. In Contact options, choose whether we should contact you by email or phone.

  6. Choose Submit.

We'll contact you to help with your request.