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Troubleshooting customer segments in Amazon Connect - Amazon Connect
The Customer segments option doesn't appear in the left navigation panelExport CSV button not available, or export job timed outError: You reached the limit of 60 unique attributesError: You reached the limit of 10 unique calculated attributesError: You reached the limit of 5 depth of starting audiences

Troubleshooting customer segments in Amazon Connect

PDFRSS

The Customer segments option doesn't appear in the left navigation panel

If a Customer segments option does not exist in Amazon Connect admin website left navigation panel, check if the user's security profiles has the Customer segment - View permission. For more information, see Assign security profile permissions to manage customer segments. After the permission is updated, refresh the Amazon Connect admin website page to reflect the change.

Export CSV button not available, or export job timed out

Exporting a segment that contains more than 350,000 profiles is not supported in the Amazon Connect admin website. Alternatively, we recommend exporting this type of segment to an Amazon S3 bucket using the CreateSegmentSnapshot API through the command line reference (CLI) or SDK.

Error: You reached the limit of 60 unique attributes

This error occurs when the number of unique attributes in the segment definition exceeds the quota. The number of unique attributes are counted including the starting audiences recursively.

Solutions

  • Reduce the number of unique attributes by removing audience filters in the segment definition, or removing starting audiences that contains audience filters.

  • Request a quota increase for the service quotas - Maximum number of unique attributes in segment 

For more about default service quota, see Amazon Connect Customer Profiles service quotas.

Error: You reached the limit of 10 unique calculated attributes

This error occurs when the number of unique calculated attributes in the segment definition exceeds the quota. The number of unique calculated attributes are counted including the starting audiences recursively.

Solutions

  • Reduce the number of unique calculated attributes by removing audience filters on calculated attributes in the segment definition, or removing starting audiences that contains audience filters on calculated attributes.

  • Request a quota increase for the service quotas - Maximum number of unique calculated attributes in segment.

For more about default service quota, see Amazon Connect Customer Profiles service quotas.

Error: You reached the limit of 5 depth of starting audiences

This error occurs when the depth of starting audiences exceeds the quota. The depth is counted recursively for all of the starting audiences in your audience group. For example, if you select a segment "Eligible rental upgrade" as a starting audience, and the segment "Eligible rental upgrade" has another segment as a starting audience, the depth will be 2.

Solution

  • Remove one or more starting audiences in your audience group that contains deeply nested starting audiences.

For more about default service quotas, see Amazon Connect Customer Profiles service quotas.

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