Flow block: Set customer queue flow - Amazon Connect

Flow block: Set customer queue flow

Description

  • Specifies the flow to invoke when a customer is transferred to a queue.

Supported channels

The following table lists how this block routes a contact who is using the specified channel.

Channel Supported?

Voice

Yes

Chat

Yes

Task

Yes

Flow types

You can use this block in the following flow types:

  • Inbound flow

  • Transfer to Agent flow

  • Transfer to Queue flow

Properties

The following image shows the Properties page of the Set customer queue flow block.


                    The properties page of the Set customer queue flow block.

For information about using attributes, see Use Amazon Connect contact attributes.

Configured block

The following image shows an example of what this block looks like when it is configured. It has the following branches: Success and Error.


                    A configured set customer queue flow block.

Sample flows

Amazon Connect includes a set of sample flows. For instructions that explain how to access the sample flows in the flow designer, see Sample flows. Following are topics that describe the sample flows which include this block.