Contact block: Set customer queue flow - Amazon Connect

Contact block: Set customer queue flow


  • Specifies the flow to invoke when a customer is transferred to a queue.

Contact flow types

You can use this block in the following contact flow types:

  • Inbound contact flow

  • Transfer to Agent flow

  • Transfer to Queue flow


For information about using attributes, see Use Amazon Connect contact attributes.

Configured block

When this block is configured, it looks similar to the following image:

Sample flows

See these sample flows for scenarios that use this block: