Contact block: Set customer queue flow - Amazon Connect

Contact block: Set customer queue flow

Description

  • Specifies the flow to invoke when a customer is transferred to a queue.

Supported channels

The following table lists how this block routes a contact who is using the specified channel.

Channel Supported?

Voice

Yes

Chat

Yes

Task

Yes

Contact flow types

You can use this block in the following contact flow types:

  • Inbound contact flow

  • Transfer to Agent flow

  • Transfer to Queue flow

Properties

For information about using attributes, see Use Amazon Connect contact attributes.

Configured block

When this block is configured, it looks similar to the following image:

Sample flows

See these sample flows for scenarios that use this block: