Contact block: Set customer queue flow
Description
-
Specifies the flow to invoke when a customer is transferred to a queue.
Supported channels
The following table lists how this block routes a contact who is using the specified channel.
| Channel | Supported? |
|---|---|
Voice |
Yes |
Chat |
Yes |
Task |
Yes |
Contact flow types
You can use this block in the following contact flow types:
-
Inbound contact flow
-
Transfer to Agent flow
-
Transfer to Queue flow
Properties
For information about using attributes, see Use Amazon Connect contact attributes.
Configured block
When this block is configured, it looks similar to the following image:
Sample flows
See these sample flows for scenarios that use this block:
