Set the Maximum Contacts in Queue Limit - Amazon Connect

Set the Maximum Contacts in Queue Limit

You can define routing decisions based on queue capacity. For example, use a Transfer to queue block to check whether a queue is full, and then route the contact accordingly.

The Transfer to queue block checks the maximum capacity limit you set here. If no limit is set, the queue is limited to the number of concurrent contacts set in the service quota for the instance.

  1. Choose Routing, Queues, Add new queue. Or, edit an existing queue.

  2. Under Maximum contacts in queue choose Set limit.

  3. Specify how many contacts can be in the queue before it's considered full.