Contact block: Transfer to flow - Amazon Connect

Contact block: Transfer to flow

Description

  • Ends the current contact flow and transfers the customer to a different contact flow.

Contact flow types

You can use this block in the following contact flow types:

  • Inbound contact flow

  • Transfer to Agent flow

  • Transfer to Queue flow

Properties

Configured block

When this block is configured, it looks similar to the following image:

Sample flows

See these sample flows for scenarios that use this block:

Scenarios

See these topics for scenarios that use this block: