Flow block: Transfer to flow

Description

• Ends the current flow and transfers the customer to a different flow.

Supported channels

The following table lists how this block routes a contact who is using the specified channel.

Channel	Supported?
Voice	Yes
Chat	Yes
Task	Yes

Flow types

You can use this block in the following flow types:

• Inbound flow

• Transfer to Agent flow

• Transfer to Queue flow

Properties

The following image shows the Properties page of the Transfer to flow block. You choose the flow from the dropdown box.

Only published flows appear in the dropdown list.

Configured block

The following image shows an example of what this block looks like when it is configured. It has the following branch: Error.

1. The contact is routed down the Error branch if the flow you have specified to transfer to isn't a valid flow, or it's not a valid flow type (Inbound, Transfer to Agent, or Transfer to Queue).

Sample flows

Amazon Connect includes a set of sample flows. For instructions that explain how to access the sample flows in the flow designer, see Sample flows. Following are topics that describe the sample flows which include this block.

• Sample AB test

Scenarios

See these topics for scenarios that use this block:

• Set up contact transfers