Contact block: Transfer to flow - Amazon Connect

Contact block: Transfer to flow

Description

  • Ends the current contact flow and transfers the customer to a different contact flow.

Supported channels

The following table lists how this block routes a contact who is using the specified channel.

Channel Supported?

Voice

Yes

Chat

Yes

Task

Yes

Contact flow types

You can use this block in the following contact flow types:

  • Inbound contact flow

  • Transfer to Agent flow

  • Transfer to Queue flow

Properties

Only published flows appear in the dropdown list.

Configured block

When this block is configured, it looks similar to the following image:

  1. The contact is routed down the Error branch if the flow you have specified to transfer to isn't a valid flow, or it's not a valid flow type (Inbound, Transfer to Agent, or Transfer to Queue).

Sample flows

See these sample flows for scenarios that use this block:

Scenarios

See these topics for scenarios that use this block: