Step 1: Create an Amazon Lex bot
Bots provide an efficient way to offload repetitive tasks from your agents. This tutorial shows how to use the bot to find out why customers are calling the IT Help Desk. Later, we use the customer's response to route them to the right queue.
In previous tutorials, you used the Amazon Connect console. In this tutorial to set up a bot, you use the Amazon Lex console.
This step has five parts to it.
