Tutorial 2: Test the Sample Voice and Chat Experience - Amazon Connect

Tutorial 2: Test the Sample Voice and Chat Experience

To better understand what the voice and chat experiences are like for your agents and customers, you can test them without doing any development.

This tutorial shows you how to access and use the Contact Control Panel (CCP). The CCP is a web page that agents use to accept and manage voice and chat contacts.

Prerequisites

This tutorial is part of a series. If you performed Tutorial 1, you're ready to go. If not, here's what you need:

  • An AWS account

  • A configured Amazon Connect instance

  • An Amazon Connect administrative account

  • A claimed phone number