Tutorial 3: Create an IT help desk - Amazon Connect

Tutorial 3: Create an IT help desk

This tutorial shows you how to create an IT Help Desk. It shows how to create an Amazon Lex bot that finds out why the customer is calling. You next create a contact flow to use the customer's input to route them to the right queue.


This tutorial is part of a series. If you performed Tutorial 1, you're ready to go. If not, here's what you need:

  • An AWS account

  • A configured Amazon Connect instance

  • An Amazon Connect administrative account

  • A claimed phone number