Connecting Zendesk to Amazon Q Business
Zendesk is a customer relationship management system that helps businesses automate and enhance customer support interactions. You can connect a Zendesk instance to Amazon Q Business—using either the AWS Management Console or the CreateDataSource API—and create an Amazon Q web experience.
Learn more
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For an overview of the Amazon Q web experience creation process, see Configuring an application.
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For an overview of connector features, see Data source connector concepts.
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For information about connector configuration best practices, see Connector configuration best practices.
Topics
- Zendesk connector overview
- Prerequisites for connecting Amazon Q Business to Zendesk
- Setting up Zendesk for connecting to Amazon Q Business
- Connecting Amazon Q Business to Zendesk using the console
- Connecting Amazon Q Business to Zendesk using APIs
- How Amazon Q Business connector crawls Zendesk ACLs
- Zendesk data source connector field mappings
- IAM role for the Zendesk connector
- Known limitations for the Zendesk connector
- Troubleshooting your Zendesk connector