Built-in plugins

Built-in plugins are pre-built by Amazon Q for common use cases across Jira, Salesforce, ServiceNow, and Zendesk. Amazon Q supports the following built-in plugins and actions:

• Jira – Creating an issue

• Salesforce – Creating a case

• ServiceNow – Creating an incident

• Zendesk – Creating a ticket

This section outlines how you can use create, configure and use Amazon Q Business built-in plugins.

Topics

• Configuring a Jira plugin
• Configuring a Salesforce plugin
• Configuring a ServiceNow plugin
• Configuring a Zendesk plugin
• Using Amazon Q Business built-in plugins