MediaConvert
User Guide

AWS Elemental MediaConvert Error Codes

MediaConvert returns error codes when transcoding jobs run into problems. You can use CloudWatch Events to track the error codes that the service returns.

This table provides more detailed information about the error codes and messages that the MediaConvert encoding engine returns, with possible solutions.

Error Code Message Details

1010

Input error

The service can't open one or more of your input files. Possible causes are as follows:

  • The file is corrupted.

  • There's a problem with your IAM permissions. Check the following:

    The permissions of the IAM role the service assumes

    The IAM permissions of the person logged in to the service who creates the job

  • The input file type isn't supported. See Supported Input Codecs and Containers.

  • The specified path to your input file has a mistake. The easiest way to make sure that your file path is correct is to choose the Browse button on the console to select your file from your Amazon S3 bucket.

1020

Video Error

The service can't find any video in your input stream. The service was able to open and read your input file, but couldn't find a video elementary stream. Possible causes are as follows:

  • There's a problem with the input file.

  • The wrong input file was specified.

1021

Audio Error

The service can't find any audio in your input stream. The service was able to open and read your input file, but couldn't find an audio elementary stream. Possible causes are as follows:

  • There's a problem with the input file.

  • The wrong input file was specified.

1030

Unsupported Codec

The service doesn't support the codec or container of the input file. See Supported Input Codecs and Containers.

1040

Settings Error

One or more of the job's encoding settings aren't supported in the combination specified. Or, the encoding settings aren't compatible with the input.

1050

Disk Full

Write error, disk full. Try reducing the number of outputs in the job, or reducing the length of the output.

1056

File Open Error

The service can't open an input or output file. Possible causes are as follows:

  • A file is corrupted.

  • There's a problem with your IAM permissions. Check the following:

    The permissions of the IAM role the service assumes

    The IAM permissions of the person logged in to the service who creates the job

  • The input or output file type isn't supported. See Supported Input Codecs and Containers.

  • The specified path to your input file has a mistake. The easiest way to make sure that your file path is correct is to choose the Browse button on the console to select your file from your Amazon S3 bucket.

1060

Clipping Error

The start and end timecodes specified for an input clip don't exist in the associated input stream. A possible cause is that the input clipping timecodes are specified starting from zero, but the embedded timecodes start at a time other than 00:00:00:00. The simplest way to solve this is to set both the input Timecode source and the Timecode configuration Source under Job settings to Start at 0.

1075

Demuxer Parse Error

The transcoder couldn't recover from a problematic file when demuxing. Verify that you have provided a supported input. If AWS Elemental MediaConvert supports your input, open a case with AWS Support.

1076

Source Read Error

The transcoder couldn't read from one of the input files. The file might have an unexpected end of file. Verify that your input file is valid and that it's truncated properly.

1080

MXF Output Error

There is a problem in the way the MXF output settings are configured in your job. Check that these settings are correct and valid per specification.

1091

Encryption Error

There was an error encrypting one or more of the job outputs. Verify that the IAM role that you chose in your AWS Elemental MediaConvert job settings provides access to invoke API Gateway.

For more information about setting up this IAM role, see Set Up IAM Permissions in this guide.

1401

Permissions Issue

Amazon S3 denied access to a file or bucket. Check the bucket policies on your input and output locations. Also check that the job has the right IAM role specified and that the role has the necessary permissions.

For more information, see the following:

1404

File Open Error

AWS Elemental MediaConvert could not find a file or Amazon S3 bucket. Check that the S3 bucket and input files exist and that they are specified correctly in the job. Also check that MediaConvert has permissions to access them.

For more information, see the following:

1432

IAM Role Error

The role specified in your AWS Elemental MediaConvert job settings doesn't have the necessary permissions or has another problem. Check that the job has the right IAM role specified and that the role has the correct permissions.

For more information about setting up this IAM role, see Set Up IAM Permissions in this guide.

1433

IAM Role Error

The role specified in your AWS Elemental MediaConvert job settings doesn't exist. Check that the job has the right IAM role specified.

For more information about setting up this IAM role, see Set Up IAM Permissions in this guide.

1434

IAM Role Error

The role specified in your AWS Elemental MediaConvert job settings doesn't have the necessary permissions. Check that the job has the right IAM role specified and that the role has AWS Elemental MediaConvert as a trusted entity.

For more information about setting up this IAM role, see Set Up IAM Permissions in this guide.

1507

Disk Full

Write error, disk full. Try reducing the number of outputs in the job, or reducing the length of the output.

1515

IAM Role Error

The role specified in your AWS Elemental MediaConvert job settings doesn't have the necessary permissions or is malformed. Check that the job has the right IAM role specified and that the role has the correct permissions.

For more information about setting up this IAM role, see Set Up IAM Permissions in this guide.

1999

Unknown Error

An unexpected transcoding error. Contact AWS Support.