Error codes

MediaConvert returns error codes when transcoding jobs run into problems. You can use Amazon EventBridge to track the error codes that the service returns.

This table provides detailed information about error codes and messages that MediaConvert returns, their possible causes, and solutions.

Note

MediaConvert charges your account only when a job reaches the COMPLETED status. You don't pay for jobs that end in an ERROR status.

Error code	Message	Details
1010	Input Error	The service can't open one or more of your input files. Possible causes are as follows: The file is corrupted. There's a problem with your AWS Identity and Access Management (IAM) permissions. Check the following: The permissions of the IAM role that the service assumes. The IAM permissions of the person logged in to the service who creates the job. The input file type isn't supported. See Supported input formats. The specified path to your Amazon S3 input file has a mistake. To verify the correct file path, choose the Browse button on the console and select your file from your Amazon S3 bucket.
1020	Video Error	The service can't find any video in your input stream. The service was able to open and read your input file, but couldn't find a video elementary stream. Possible causes are as follows: There's a problem with the input file. The wrong input file was specified.
1021	Audio Error	The service can't find any audio in your input stream. The service was able to open and read your input file, but couldn't find an audio elementary stream. Possible causes are as follows: There's a problem with the input file. The wrong input file was specified.
1030	Unsupported Codec	The service doesn't support the codec or container of the input file. See Supported input formats.
1040	Settings Error	One or more of the job's encoding settings aren't supported in the combination specified. Or, the encoding settings aren't compatible with the input.
1041	Acceleration Settings Error	Your job settings aren't compatible with accelerated transcoding. See Job limitations for accelerated transcoding in AWS Elemental MediaConvert.
1042	Job Doesn't Require Enough Processing Power for Accelerated Transcoding	This job doesn't require enough processing power to benefit from accelerated transcoding. Consider using accelerated transcoding for jobs that would otherwise take 10 minutes or longer to run.
1056	File Open Error	The service can't open an input or output file. Possible causes are as follows: A file is corrupted. There's a problem with your IAM permissions. Check the following: The permissions of the IAM role that the service assumes. The IAM permissions of the person logged in to the service who creates the job. The input or output file type isn't supported. See Supported input formats. The specified path to your Amazon S3 input file has a mistake. To verify the correct file path, choose the Browse button on the console and select your file from your Amazon S3 bucket.
1060	Clipping Error	The start and end timecodes specified for an input clip don't exist in the associated input stream. A possible cause is that the input clipping timecodes are specified starting from zero, but the embedded timecodes start at a time other than 00:00:00:00. To solve this, set both the input Timecode source and the Timecode configuration Source under Job settings to Start at 0.
1075	Demuxer Parse Error	MediaConvert couldn't recover from a problematic file when demuxing. Verify that you have provided a supported input. If MediaConvert supports your input, open a case with AWS Support.
1076	Source Read Error	The transcoder couldn't read from one of the input files. The file might have an unexpected end of file. Verify that your input file is valid and that it's truncated properly.
1080	MXF Output Error	There is a problem in the way that the MXF output settings are configured in your job. Check that these settings are correct and valid per specification.
1091	Encryption Error	There was an error encrypting one or more of the job outputs. Verify that the IAM role that you chose in your MediaConvert job settings provides access to invoke Amazon API Gateway. For more information about setting up this IAM role, see Set Up IAM Permissions in this guide.
1092	Decode Audio Initialization Error	MediaConvert can't decode one or more of your input audio streams. MediaConvert supports the codec and container, but there is a problem with the audio source that prevents the transcoder from reading it.
1401	Permissions Issue	Amazon S3 denied access to a file or bucket. Check the bucket policies on your input and output locations. Also check that the job has the right IAM role specified and that the role has the necessary permissions. For more information, see the following: Using bucket policies and user policies in the Amazon S3 User Guide Set Up IAM Permissions in this guide
1404	File Open Error	MediaConvert could not find a file or Amazon S3 bucket. Check that the Amazon S3 bucket and input files exist and that they are specified correctly in the job. Also check that MediaConvert has permissions to access them. For more information, see the following: Working with Amazon S3 buckets in the Amazon S3 Developer Guide Using bucket policies and user policies in the Amazon S3 User Guide Set Up IAM Permissions in this guide
1432	IAM Role Error	The role specified in your MediaConvert job settings doesn't have the necessary permissions or has another problem. Check that the job has the right IAM role specified and that the role has the correct permissions. For more information about setting up this IAM role, see Set Up IAM Permissions in this guide.
1433	IAM Role Error	The role specified in your MediaConvert job settings doesn't exist. Check that the job has the right IAM role specified. For more information about setting up this IAM role, see Set Up IAM Permissions in this guide.
1434	IAM Role Error	The role specified in your MediaConvert job settings doesn't have the necessary permissions. Check that the job has the right IAM role specified and that the role has MediaConvert as a trusted entity. For more information about setting up this IAM role, see Set Up IAM Permissions in this guide.
1515	IAM Role Error	The role specified in your MediaConvert job settings doesn't have the necessary permissions or is malformed. Check that the job has the right IAM role specified and that the role has the correct permissions. For more information about setting up this IAM role, see Set Up IAM Permissions in this guide.
1522	Terminated	There is an unexpected timeout with this job. Contact AWS Support.
1550	Acceleration Fault	There is an unexpected error with the accelerated transcoding of this job. Contact AWS Support.
1999	Unknown Error	There is an unexpected transcoding error. Contact AWS Support.
3400	HLS Input Doesn't Meet Requirements	Your HLS input doesn't conform to the requirements for MediaConvert supported HLS inputs. For more information, see Using HLS inputs with MediaConvert.
3401	HTTP File Access Not Authorized	You specified an HTTP(S) URL for an input file that requires authentication. MediaConvert doesn't pass authentication credentials to the HTTP server. Either change the permissions for your file on the HTTP server, or upload your file to Amazon S3 and specify the Amazon S3 location instead. For more information, see HTTP input requirements.
3403	HTTP Access Forbidden	You specified an HTTP URL for an input file, but the HTTP server refuses the request. Check that you have specified the correct URL. If you have, contact the team that is responsible for maintaining the HTTP server that hosts your file.
3404	HTTP File Not Found	You specified an HTTP URL for an input file, but the HTTP server doesn't have the file. Check that you have specified the correct URL.
3408	HTTP Upload Error	You specified an HTTP URL for an input file, but the upload failed for a reason that is unrelated to errors 3401, 3403, and 3404. Contact AWS Support.
3450	HTTP Server Error	You specified an HTTP URL for an input file, but the HTTP server returned an error or failed. Contact the team that is responsible for maintaining the HTTP server that hosts your file.
3451	HTTP Server Connection Error	You specified an HTTP URL for an input file, but MediaConvert couldn't connect to the HTTP server. Check that you have specified the correct URL.
3457	Input Disallowed by Policy	You specified an input location that your policy disallows. Specify an allowed input location and resubmit your job.
3999	HTTP Unknown Error	There was an unexpected error related to retrieving your input file from an HTTP server. Check that you can download your file manually from your HTTP host. If you can, contact AWS Support. If you can't, contact the team that is responsible for maintaining the HTTP server that hosts your file.