AWS Tools for Windows PowerShell
Command Reference

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Synopsis

Calls the Amazon Connect Service StartOutboundVoiceContact API operation.

Syntax

Start-CONNOutboundVoiceContact
-ContactFlowId <String>
-Attribute <Hashtable>
-AnswerMachineDetectionConfig_AwaitAnswerMachinePrompt <Boolean>
-CampaignId <String>
-Description <String>
-DestinationPhoneNumber <String>
-AnswerMachineDetectionConfig_EnableAnswerMachineDetection <Boolean>
-InstanceId <String>
-Name <String>
-QueueId <String>
-Reference <Hashtable>
-RelatedContactId <String>
-SourcePhoneNumber <String>
-TrafficType <TrafficType>
-ClientToken <String>
-Select <String>
-PassThru <SwitchParameter>
-Force <SwitchParameter>
-ClientConfig <AmazonConnectConfig>

Description

Places an outbound call to a contact, and then initiates the flow. It performs the actions in the flow that's specified (in ContactFlowId). Agents do not initiate the outbound API, which means that they do not dial the contact. If the flow places an outbound call to a contact, and then puts the contact in queue, the call is then routed to the agent, like any other inbound case. There is a 60-second dialing timeout for this operation. If the call is not connected after 60 seconds, it fails. UK numbers with a 447 prefix are not allowed by default. Before you can dial these UK mobile numbers, you must submit a service quota increase request. For more information, see Amazon Connect Service Quotas in the Amazon Connect Administrator Guide. Campaign calls are not allowed by default. Before you can make a call with TrafficType = CAMPAIGN, you must submit a service quota increase request to the quota Amazon Connect campaigns.

Parameters

-AnswerMachineDetectionConfig_AwaitAnswerMachinePrompt <Boolean>
Wait for the answering machine prompt.
Required?False
Position?Named
Accept pipeline input?True (ByPropertyName)
-AnswerMachineDetectionConfig_EnableAnswerMachineDetection <Boolean>
The flag to indicate if answer machine detection analysis needs to be performed for a voice call. If set to true, TrafficType must be set as CAMPAIGN.
Required?False
Position?Named
Accept pipeline input?True (ByPropertyName)
-Attribute <Hashtable>
A custom key-value pair using an attribute map. The attributes are standard Amazon Connect attributes, and can be accessed in flows just like any other contact attributes.There can be up to 32,768 UTF-8 bytes across all key-value pairs per contact. Attribute keys can include only alphanumeric, dash, and underscore characters.
Required?False
Position?Named
Accept pipeline input?True (ByPropertyName)
AliasesAttributes
-CampaignId <String>
The campaign identifier of the outbound communication.
Required?False
Position?Named
Accept pipeline input?True (ByPropertyName)
-ClientConfig <AmazonConnectConfig>
Amazon.PowerShell.Cmdlets.CONN.AmazonConnectClientCmdlet.ClientConfig
Required?False
Position?Named
Accept pipeline input?True (ByPropertyName)
-ClientToken <String>
A unique, case-sensitive identifier that you provide to ensure the idempotency of the request. If not provided, the Amazon Web Services SDK populates this field. For more information about idempotency, see Making retries safe with idempotent APIs. The token is valid for 7 days after creation. If a contact is already started, the contact ID is returned.
Required?False
Position?Named
Accept pipeline input?True (ByPropertyName)
-ContactFlowId <String>
The identifier of the flow for the outbound call. To see the ContactFlowId in the Amazon Connect admin website, on the navigation menu go to Routing, Contact Flows. Choose the flow. On the flow page, under the name of the flow, choose Show additional flow information. The ContactFlowId is the last part of the ARN, shown here in bold: arn:aws:connect:us-west-2:xxxxxxxxxxxx:instance/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/contact-flow/846ec553-a005-41c0-8341-xxxxxxxxxxxx
Required?True
Position?1
Accept pipeline input?True (ByValue, ByPropertyName)
-Description <String>
A description of the voice contact that is shown to an agent in the Contact Control Panel (CCP).
Required?False
Position?Named
Accept pipeline input?True (ByPropertyName)
-DestinationPhoneNumber <String>
The phone number of the customer, in E.164 format.
Required?True
Position?Named
Accept pipeline input?True (ByPropertyName)
-Force <SwitchParameter>
This parameter overrides confirmation prompts to force the cmdlet to continue its operation. This parameter should always be used with caution.
Required?False
Position?Named
Accept pipeline input?True (ByPropertyName)
-InstanceId <String>
The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
Required?True
Position?Named
Accept pipeline input?True (ByPropertyName)
-Name <String>
The name of a voice contact that is shown to an agent in the Contact Control Panel (CCP).
Required?False
Position?Named
Accept pipeline input?True (ByPropertyName)
-PassThru <SwitchParameter>
Changes the cmdlet behavior to return the value passed to the ContactFlowId parameter. The -PassThru parameter is deprecated, use -Select '^ContactFlowId' instead. This parameter will be removed in a future version.
Required?False
Position?Named
Accept pipeline input?True (ByPropertyName)
-QueueId <String>
The queue for the call. If you specify a queue, the phone displayed for caller ID is the phone number specified in the queue. If you do not specify a queue, the queue defined in the flow is used. If you do not specify a queue, you must specify a source phone number.
Required?False
Position?Named
Accept pipeline input?True (ByPropertyName)
-Reference <Hashtable>
A formatted URL that is shown to an agent in the Contact Control Panel (CCP). Contacts can have the following reference types at the time of creation: URL | NUMBER | STRING | DATE | EMAIL. ATTACHMENT is not a supported reference type during voice contact creation.
Required?False
Position?Named
Accept pipeline input?True (ByPropertyName)
AliasesReferences
-RelatedContactId <String>
The contactId that is related to this contact. Linking voice, task, or chat by using RelatedContactID copies over contact attributes from the related contact to the new contact. All updates to user-defined attributes in the new contact are limited to the individual contact ID. There are no limits to the number of contacts that can be linked by using RelatedContactId.
Required?False
Position?Named
Accept pipeline input?True (ByPropertyName)
-Select <String>
Use the -Select parameter to control the cmdlet output. The default value is 'ContactId'. Specifying -Select '*' will result in the cmdlet returning the whole service response (Amazon.Connect.Model.StartOutboundVoiceContactResponse). Specifying the name of a property of type Amazon.Connect.Model.StartOutboundVoiceContactResponse will result in that property being returned. Specifying -Select '^ParameterName' will result in the cmdlet returning the selected cmdlet parameter value.
Required?False
Position?Named
Accept pipeline input?True (ByPropertyName)
-SourcePhoneNumber <String>
The phone number associated with the Amazon Connect instance, in E.164 format. If you do not specify a source phone number, you must specify a queue.
Required?False
Position?Named
Accept pipeline input?True (ByPropertyName)
-TrafficType <TrafficType>
Denotes the class of traffic. Calls with different traffic types are handled differently by Amazon Connect. The default value is GENERAL. Use CAMPAIGN if EnableAnswerMachineDetection is set to true. For all other cases, use GENERAL.
Required?False
Position?Named
Accept pipeline input?True (ByPropertyName)

Common Credential and Region Parameters

-AccessKey <String>
The AWS access key for the user account. This can be a temporary access key if the corresponding session token is supplied to the -SessionToken parameter.
Required?False
Position?Named
Accept pipeline input?True (ByPropertyName)
AliasesAK
-Credential <AWSCredentials>
An AWSCredentials object instance containing access and secret key information, and optionally a token for session-based credentials.
Required?False
Position?Named
Accept pipeline input?True (ByValue, ByPropertyName)
-EndpointUrl <String>
The endpoint to make the call against.Note: This parameter is primarily for internal AWS use and is not required/should not be specified for normal usage. The cmdlets normally determine which endpoint to call based on the region specified to the -Region parameter or set as default in the shell (via Set-DefaultAWSRegion). Only specify this parameter if you must direct the call to a specific custom endpoint.
Required?False
Position?Named
Accept pipeline input?True (ByPropertyName)
-NetworkCredential <PSCredential>
Used with SAML-based authentication when ProfileName references a SAML role profile. Contains the network credentials to be supplied during authentication with the configured identity provider's endpoint. This parameter is not required if the user's default network identity can or should be used during authentication.
Required?False
Position?Named
Accept pipeline input?True (ByValue, ByPropertyName)
-ProfileLocation <String>
Used to specify the name and location of the ini-format credential file (shared with the AWS CLI and other AWS SDKs)If this optional parameter is omitted this cmdlet will search the encrypted credential file used by the AWS SDK for .NET and AWS Toolkit for Visual Studio first. If the profile is not found then the cmdlet will search in the ini-format credential file at the default location: (user's home directory)\.aws\credentials.If this parameter is specified then this cmdlet will only search the ini-format credential file at the location given.As the current folder can vary in a shell or during script execution it is advised that you use specify a fully qualified path instead of a relative path.
Required?False
Position?Named
Accept pipeline input?True (ByPropertyName)
AliasesAWSProfilesLocation, ProfilesLocation
-ProfileName <String>
The user-defined name of an AWS credentials or SAML-based role profile containing credential information. The profile is expected to be found in the secure credential file shared with the AWS SDK for .NET and AWS Toolkit for Visual Studio. You can also specify the name of a profile stored in the .ini-format credential file used with the AWS CLI and other AWS SDKs.
Required?False
Position?Named
Accept pipeline input?True (ByPropertyName)
AliasesStoredCredentials, AWSProfileName
-Region <Object>
The system name of an AWS region or an AWSRegion instance. This governs the endpoint that will be used when calling service operations. Note that the AWS resources referenced in a call are usually region-specific.
Required?False
Position?Named
Accept pipeline input?True (ByPropertyName)
AliasesRegionToCall
-SecretKey <String>
The AWS secret key for the user account. This can be a temporary secret key if the corresponding session token is supplied to the -SessionToken parameter.
Required?False
Position?Named
Accept pipeline input?True (ByPropertyName)
AliasesSK, SecretAccessKey
-SessionToken <String>
The session token if the access and secret keys are temporary session-based credentials.
Required?False
Position?Named
Accept pipeline input?True (ByPropertyName)
AliasesST

Outputs

System.String or Amazon.Connect.Model.StartOutboundVoiceContactResponse
This cmdlet returns a System.String object. The service call response (type Amazon.Connect.Model.StartOutboundVoiceContactResponse) can also be referenced from properties attached to the cmdlet entry in the $AWSHistory stack.
Administrator Guide
User Guide
Service API Reference
AWS Tools for PowerShell User Guide

Supported Version

AWS Tools for PowerShell: 2.x.y.z