getContactMetrics
inline suspend fun ConnectClient.getContactMetrics(crossinline block: GetContactMetricsRequest.Builder.() -> Unit): GetContactMetricsResponse
Retrieves the position of the contact in the queue.
Use cases
Following are common uses cases for position in queue:
Understand the expected wait experience of a contact.
Inform customers of their position in queue and potentially offer a callback.
Make data-driven routing decisions between primary and alternative queues.
Enhance queue visibility and leverage agent proficiencies to streamline contact routing.
Important things to know
The only way to retrieve the position of the contact in queue is by using this API. You can't retrieve the position by using flows and attributes.
For more information, see the Position in queue metric in the Amazon Connect Administrator Guide.
Endpoints: See Amazon Connect endpoints and quotas.