Returning the Snowball Edge device - AWS Snowball Edge Developer Guide

Returning the Snowball Edge device

After you are finished using the Snowball Edge and have powered it off, a shipping carrier will return it to AWS. The carrier automatically provides a tracking number for the shipment of the device. The tracking number appears in the AWS Snow Family Management Console. You can access the tracking number and a link to the carrier's tracking website by viewing the job's status details in the console. For more information, see Return shipping for Snowball Edge devices.

The carrier delivers the device to an AWS sorting facility and the device is forwarded to the AWS data center. At the data center, AWS will ensure the device has not been tampered with during shipping and that the device is healthy. If the device contains data to import into Amazon S3, AWS will begin importing it. Otherwise, the data on the device will be securely erased. You can track the status changes as AWS processes the device in the AWS Snow Family Management Console. You will receive Amazon SNS notifications of status changes if you selected that option when you created the job to order the device. For more information, see Monitoring the Import Status.

The final status values include when the AWS Snowball Edge device has been received by AWS, when data import begins, and when the job is completed.

Note

If the device contains data you intended to import into Amazon S3 and you do not want the data on the device to be imported, contact Support to request to cancel the Snow job. If you cancel the job, we will skip the data transfer and securely erase the device following the established processes. We are not able to hold a device containing your data at our facilities due to our strict chain of custody and operating procedures.

To prepare an AWS Snowball Edge device for return shipping

  1. Power off the device. For more information, see Powering off the Snowball Edge.

  2. Disconnect any network cables connected to the device.

  3. Disconnect the power cable. Stow it in the cable nook on top of the AWS Snowball Edge device.

  4. Close the doors on the back, top, and front of the AWS Snowball Edge device. Press each door in until you hear and feel a click.

Next: Return shipping for Snowball Edge