Migrating to Amazon WorkMail - Amazon WorkMail

Migrating to Amazon WorkMail

You can migrate to Amazon WorkMail from Microsoft Exchange, Microsoft Office 365, G Suite Basic (formerly Google Apps for Work), and other platforms by working with one of our partners. For more information about our partners, see Amazon WorkMail Features.

Step 1: Create or enable users in Amazon WorkMail

Before you migrate your users, you must add those users in Amazon WorkMail to provision their mailbox. For more information, see Adding a user.

Step 2: Migrate to Amazon WorkMail

You can work with any AWS migration partners to migrate to Amazon WorkMail. For information about these providers, see Amazon WorkMail features.

To migrate your mailboxes, create a dedicated Amazon WorkMail user to act as a migration administrator. The following procedure grants permission to that user to access all of the mailboxes in your organization.

To create a migration administrator
  1. Do one of the following:

    • In the Amazon WorkMail console, create a new user to act as migration administrator. For more information, see Adding a user.

    • In your Active Directory, create a new user to act as migration administrator, and then enable the user for Amazon WorkMail. For more information, see Enabling users.

  2. In the Amazon WorkMail console navigation pane, choose Organizations, and then choose the name of your organization.

  3. Choose Organization settings, choose Migration, and then Edit.

  4. Move the Migration enabled slider to the on position.

  5. Open the Migration administrator and select a user.

  6. Choose Save.

Step 3: Complete the migration to Amazon WorkMail

After you migrate your email accounts to Amazon WorkMail, you can verify your DNS records and configure your desktop and mobile clients.

To complete migration to Amazon WorkMail
  1. Verify that all DNS records are updated and that they point to Amazon WorkMail. For more information about the required DNS records, see Adding a domain.


    The DNS record update process can take several hours. If any new items appear in a source mailbox while the MX records are being changed, run the migration tool again to migrate new items after the DNS records are updated.

  2. For more information about configuring your desktop or mobile clients to use Amazon WorkMail, see Connect Microsoft Outlook to your Amazon WorkMail account in the Amazon WorkMail User Guide.